Troubleshooting & Maintenance

43

 

 

 

Problem:

Solution:

 

 

 

 

Angle does not switch

The angle cannot be switched for Blu-ray Disc™/DVD which do not

 

 

contain multiple angles.

 

 

In some cases multiple angles are only recorded for specific scenes.

Playback does not start when the title

Check the settings in the Parental menu.

 

is selected

 

 

The password for rating level has

If you forget your password, you need to go to the Security setup menu

been forgotten

to reset and input a new password. For more information, see “Security”

 

on page 38).

 

 

 

 

Cannot connect to the network

Check that the LAN cable connection is properly made.

 

 

Turn on the modem or broadband router.

 

 

Check that the broadband router and/or modem is correctly connected.

 

Check the Network Connection Setting.

 

Cannot connect to the network while

Check the content of your Internet service contract to see if your Internet

my PC is connected to the network

service provider prevents multiple terminals connecting at the same

 

time.

 

 

 

 

Cannot use the BD-Live™ function

Use a USB flash drive with enough space.

 

 

 

 

Some functions are not available in specific modes, but this is not a malfunction. Read the description in this manual for details on correct operations.

Some functions are prohibited on some discs.

Maintenance

Servicing

Please refer to relevant topics in “Troubleshooting & Maintenance” on page 41 before returning the product.

If this unit becomes inoperative, do not try to correct the problem by yourself. There are no user- serviceable parts inside. Turn off, unplug the power plug, and please call our helpline to locate an Authorized Service Center.

Cleaning the cabinet

Never use a solvent, thinner, benzene or alcohol to clean the unit. Do not spray insecticide liquid near the unit. Such chemicals may discolor the surface or damage the unit.

Cleaning discs

When a disc becomes dirty, clean it with a cleaning cloth. Wipe the disc from the center to out. Do not wipe in a circular motion.

Do not use solvents such as benzine, thinner, commercially available cleaners, detergent, abrasive cleaning agents or antistatic spray intended for analog records.

Cleaning the disc lens

If this unit still does not perform properly although you refer to the relevant sections and to “Troubleshooting” in this manual, the laser optical pickup unit may be dirty. Consult your dealer or an Authorized Service Center for inspection and cleaning of the laser optical pickup unit.

Disc handling

Handle the discs so that fingerprints and dust do not adhere to the surfaces of the discs. Always store the disc in its protective case when it is not used.

Note that discs with special shapes (heart-shaped discs, octagonal discs, etc.) cannot be played back on this unit. Do not attempt to playback such discs, as they may damage the unit.

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Toshiba BDX3300KC, BDX2300KC manual Maintenance