TopAccess Error Messages | Toshiba GA-1190 specification

13 TROUBLESHOOTING

TopAccess Error Messages

Device status indicator list

When an error occurs, the Device status indicator will be displayed on the Device tab page of TopAccess. For details, see the following page:

P.56 “TopAccess Device Tab Page”

yPrinter Error

The above printer error icon indicates:

-You need to remove paper from the receiving tray.

-Non-recommended toner is being used.

For information on how to resolve the error condition, see “Replacing Toner Cartridge” in the Operator’s Manual for Copying Functions.

yCover Open

The Cover Open error icon indicates that you need to close the cover.

yToner Empty

The Toner Empty icon indicates the empty status of the toner cartridge. For information on how to resolve the error condition, see “Replacing Toner Cartridge” in the Operator’s Manual for Copying Functions.

yPaper Empty

The Paper Empty icon indicates that one of the drawers is opened. You must close the opened drawer to resume printing or copying. This icon also indicates the empty status of the drawer. This status does not immediately stop a print job or a copy job. If the automatic paper selection (APS) function is enabled, the print or copy job may continue by selecting paper of the same size in the other drawer. For information on how to resolve the error con- dition, see “When this message appears” in the Operator’s Manual for Copying Func- tions.

When paper has run out, you can cancel a print job in process from the control panel of this equipment. See the following page for how to cancel a print job:

P.24 “To Cancel Print Jobs”

yPaper Jam

The Paper Jam icon indicates that you must remove jammed paper from the equipment. For information on how to resolve the error condition, see “Paper Jams” in the Operator’s Manual for Copying Functions.

yService calls

The Service Call error icon indicates that you must call for service. Contact your service technician.

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Toshiba GA-1190 setup guide TopAccess Error Messages, Device status indicator list

Contents

Setup Guide for Printing Functions Page Preface Software License Agreement Grant of License Disclaimer of Warranty Basic functions Before Reading This ManualLineup of our manuals Facsimile functions TopAccess Scanning functions How to read this manual Symbols in this manual Trademarks Contents TopAccess Device TAB Setting up Printer Settings Setting up Copier SettingsSetting up Fax Settings Setting up Print Service Settings Printing Function Appendix Overview Overview Contents Overview Menu Network Use environments of TopAccessWeb browser Basic Operations on Screens Equipment Various Screens Basic Operations on Each Screen Mode main screens Ready screen Copy mode main screenVarious Screens Menu selection screen Error message screenDigit entry screen Basic Operations on Each Screen To select mode main screenTo return to main screen for each mode User Functions button and screen transition To select each menu Button Function Cancel JOB Example of menu selection To key in digits Button /Digital key FunctionPage To Cancel Print Jobs To Print PCL/PS Font List PCL font list / PS font list To Cancel Print Jobs Press or to select YES, and then press the Enter button To Print PCL/PS Font List PCL font list / PS font listPage Printing Lists Equipment To Print Lists Press the User Functions button ConfigurationTo Print Lists Press or to select LISTS, and then press the Enter button NIC status Page Configuring Networks Equipment Network Configuration from Equipment To use TopAccess Ethernet Configuration Ethernet Configuration Once to return the screen to Press the Cancel buttonPress the Enter button Network menu screen Configuring TCP/IP using Dhcp or Auto IP function TCP/IP ConfigurationConfiguring TCP/IP using only Dhcp 03.TCP/IP Press To select INI Tial SETUP, and then pressUser functions mode main screen Appears Enter button Default Gateway XXX.XXX.XXX.XXX Complete IPX/SPX Configuration Press or to select ENABLE, and then press the Enter button Press or to select the desired frame type Frame Type 1.AUTO Sence 2.IEEE802.2 3.IEEE802.3 AppleTalk Configuration Apple Talk 1.ENABLE 2.DISABLE Apple Talk Http Configuration Press or to select HTTP, and then press the Enter button Http Page TopAccess Overview Accessing TopAccess from Your Computer TopAccess Overview End user mode Administrator mode Accessing TopAccess Accessing TopAccess from Your ComputerTopAccess top page for end users is displayed Click each tab to display each main Click the menu name to display the desired Submenu bar TopAccess screen structureMenu bar Top link Accessing TopAccess from Your Computer TopAccess Device TAB TopAccess Device Tab Device Information TopAccess Device TabRefresh icon Paper Options Error displayDevice status indicators AlertsPage Managing Address Book Managing Mailboxes Managing contacts in the address book Managing Address BookAdding or editing a contact Click Fax Setting Enter following items to specify the recipient information Managing Address Book Deleting a contact Contact Properties page, click Save to add new contactClick the link that you want to delete in the contacts list Click Delete Managing groups in the address bookAdding or editing a group Enter following items to specify the group properties Check the Fax boxes of users to add the Fax recipients Click OK Deleting a group Bulletin Board mailbox Managing MailboxesConfidential Mailbox Forward Mailbox Setting up an Open Mailbox Enter the password for the mailbox and click OK Click Edit Select agents and click Select Agent Password MailBox settingBox Number Destination setting Mailbox Selecting the recipients from the address book Selecting the groups from the address book Want to send the transmission result list Relay end terminal reportClick Relay End Terminal Report Relay End Terminal Report page is displayed Enter the password for the mailbox and click OK Deleting an Open Mailbox Selected mailbox is deleted Page TopAccess Counter TAB Viewing Counters You can check the total counter in this Viewing CountersDisplaying the total counter Print Counter Department Code field and click Enter Displaying the department counterClick the Counters tab and the Department menu Department menu page is displayedPage Setting up Printer Settings 105 111 Displaying Version Information 115 Click the Setup menu and General submenu Setting up Device SettingsGeneral submenu page, set the device settings as required Setting up the device information Click OK to apply the changes Setting up the time and date Setting up the energy saveSetting up the Web general setting Setting up Network Settings Printing Function Click the Setup menu and Network submenu Click Save Setting up the TCP/IP Setting up the IPX/SPX Setting up the AppleTalk Service Name Setting up the BonjourEnable Bonjour Link-Local Host Name Primary DNS Server Address Setting up the DNS sessionEnable DNS Secondary DNS Server Address Enable Ddns Setting up the Ddns sessionHost Name Setting up the NetWare session Primary Port Number Setting up the Http network serviceEnable Http Server Secondary Port Number Enable Authentication Trap Setting up the Snmp network serviceEnable Snmp Read Community IP Trap Community Enable Alerts TrapIP Trap Address IPX Trap Address Click the Setup menu and Copier submenu Setting up Copier SettingsCopier submenu page, set the copier settings as required Sorter Mode Priority Setting up the copier settingsOriginal Mode Exposure Click the Setup menu and Fax submenu Setting up Fax SettingsFax submenu page, set the fax settings as required Click Save Terminal ID Setting up the Fax settingsRinger Volume Fax Number Reception Mode Monitor VolumeAlarm Volume Resolution 20Account Code 19When Memory Full18Send after Scan 21Separator 30Relay Station Report 28Polling Report29Relay Originator 31Relay End Report Click the Setup menu and Printer submenu Setting up Printer SettingsPrinter submenu page, set the Printer settings as required LT--A4/LD--A3 Setting up the general settingWide A4 Mode for PCL Print Startup Setting up the default Raw job setting Setting up the Raw job setting Paper Source Enter following items as required Selected queue is deleted Click the Setup menu and Print Service submenu Setting up Print Service Settings Printing FunctionRequired Enable Raw bi-directional Setting up the Raw TCP printEnable Raw TCP Port Number Setting up the LPD print Setting up the IPP print Setting up the NetWare print Click the Setup menu and Version submenu Displaying Version InformationPage TopAccess Administration TAB page Maintenance Menu Install Language About the Maintenance FunctionsRestoring data from the backup files Insert the Client Utilities CD-ROM into a client PC Switching LanguagesClick the Maintenance menu and Install Language submenu Select the desired language in the Select drop down box Click Upload Click Create New File for the data that you want to backup Click the Maintenance menu and Backup submenuBacking up Data Click Refresh on the right side Right-click the File Name link and select Save Target As Click Save Click the Maintenance menu and Restore submenu Restoring Data from Backup FileClick Browse in the data section that you want to restore Select a backup file and click Open Check the box of Address Book and click Restore Importing Address Book Data Name Click the Maintenance menu and Import submenu Click Browse... in the Address Book area Click Import Exporting Address Book Data Click the Maintenance menu and the Export submenuClick Create New File in the Address Book area Save As dialog box is displayed Importing Department Code Data Access the TopAccess in the administrator modeClick Browse... in the Department Code area Click the Refresh on the right side Exporting Department Code Data Click Create New File in the Department Code Export area Save As dialog box is displayed Page Managing Department Codes on TopAccess for Administrators Managing Department Codes For Administrators 138 Managing Department Codes For Administrators Troubleshooting TopAccess Error Messages 140 TopAccess Error Messages Device status indicator list Error message list TopAccess Message Corrective ActionPage Appendix List Print Format 144 Configuration Page Example List Print Format NIC Status Page Example Xxxxxxxxxxxx PS Font List Example PCL Font List Example Page Index 144 105 Index GA-1190 OME060181B0 GA-1190