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Toshiba GA-1190 setup guide Troubleshooting, TopAccess Error Messages 140

Models: GA-1190

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TROUBLESHOOTING

This chapter describes the most common TopAccess errors, and provides procedures to resolve the condi- tions. If the problem persists after you have followed all of the steps, make sure to note what you were trying to do and any error messages appear, etc. — and then contact your service representative.

TopAccess Error Messages	140
Device status indicator list	140
Error message list	141

Image 141

Toshiba GA-1190 setup guide Troubleshooting, TopAccess Error Messages 140

Contents

Setup Guide for Printing Functions Page Preface Grant of License Software License AgreementDisclaimer of Warranty Lineup of our manuals Before Reading This ManualBasic functions Facsimile functionsScanning functions TopAccessTrademarks How to read this manual Symbols in this manualContents TopAccess Device TAB Setting up Fax Settings Setting up Copier SettingsSetting up Printer Settings Setting up Print Service Settings Printing FunctionAppendix Overview OverviewOverview ContentsMenu Use environments of TopAccess NetworkWeb browser Various Screens Basic Operations on Each Screen Basic Operations on Screens EquipmentReady screen Copy mode main screen Mode main screensVarious Screens Error message screen Menu selection screenDigit entry screen To return to main screen for each mode To select mode main screenBasic Operations on Each Screen User Functions button and screen transitionButton Function To select each menuExample of menu selection Cancel JOBButton /Digital key Function To key in digitsPage PCL font list / PS font list To Cancel Print Jobs To Print PCL/PS Font ListPress or to select YES, and then press the Enter button To Cancel Print JobsPCL font list / PS font list To Print PCL/PS Font ListPage To Print Lists Printing Lists EquipmentTo Print Lists ConfigurationPress the User Functions button Press or to select LISTS, and then press the Enter buttonNIC status Page Configuring Networks Equipment To use TopAccess Network Configuration from EquipmentEthernet Configuration Ethernet ConfigurationPress the Enter button Press the Cancel buttonOnce to return the screen to Network menu screenTCP/IP Configuration Configuring TCP/IP using Dhcp or Auto IP functionConfiguring TCP/IP using only Dhcp 03.TCP/IP User functions mode main screen Appears Tial SETUP, and then pressPress To select INI Enter buttonDefault Gateway XXX.XXX.XXX.XXX Complete Press or to select ENABLE, and then press the Enter button IPX/SPX ConfigurationFrame Type 1.AUTO Sence 2.IEEE802.2 3.IEEE802.3 Press or to select the desired frame typeApple Talk 1.ENABLE 2.DISABLE AppleTalk ConfigurationApple Talk Press or to select HTTP, and then press the Enter button Http ConfigurationHttp Page Accessing TopAccess from Your Computer TopAccess OverviewEnd user mode TopAccess OverviewAdministrator mode Accessing TopAccess from Your Computer Accessing TopAccessTopAccess top page for end users is displayed Click each tab to display each main Click the menu name to display the desired Menu bar TopAccess screen structureSubmenu bar Top linkAccessing TopAccess from Your Computer TopAccess Device Tab TopAccess Device TABRefresh icon TopAccess Device TabDevice Information PaperDevice status indicators Error displayOptions AlertsPage Managing Mailboxes Managing Address BookManaging Address Book Managing contacts in the address bookAdding or editing a contact Enter following items to specify the recipient information Click Fax SettingManaging Address Book Contact Properties page, click Save to add new contact Deleting a contactClick the link that you want to delete in the contacts list Managing groups in the address book Click DeleteAdding or editing a group Check the Fax boxes of users to add the Fax recipients Enter following items to specify the group propertiesDeleting a group Click OKConfidential Mailbox Managing MailboxesBulletin Board mailbox Forward MailboxEnter the password for the mailbox and click OK Click Edit Setting up an Open MailboxSelect agents and click Select Agent MailBox setting PasswordBox Number Selecting the recipients from the address book Destination setting MailboxSelecting the groups from the address book Click Relay End Terminal Report Relay end terminal reportWant to send the transmission result list Relay End Terminal Report page is displayedDeleting an Open Mailbox Enter the password for the mailbox and click OKSelected mailbox is deleted Page Viewing Counters TopAccess Counter TABDisplaying the total counter Viewing CountersYou can check the total counter in this Print CounterClick the Counters tab and the Department menu Displaying the department counterDepartment Code field and click Enter Department menu page is displayedPage 111 Setting up Printer Settings 105Displaying Version Information 115 Setting up Device Settings Click the Setup menu and General submenuGeneral submenu page, set the device settings as required Click OK to apply the changes Setting up the device informationSetting up the energy save Setting up the time and dateSetting up the Web general setting Click the Setup menu and Network submenu Setting up Network Settings Printing FunctionClick Save Setting up the TCP/IP Setting up the AppleTalk Setting up the IPX/SPXEnable Bonjour Setting up the BonjourService Name Link-Local Host NameEnable DNS Setting up the DNS sessionPrimary DNS Server Address Secondary DNS Server AddressSetting up the Ddns session Enable DdnsHost Name Setting up the NetWare session Enable Http Server Setting up the Http network servicePrimary Port Number Secondary Port NumberEnable Snmp Setting up the Snmp network serviceEnable Authentication Trap Read CommunityIP Trap Address Enable Alerts TrapIP Trap Community IPX Trap AddressSetting up Copier Settings Click the Setup menu and Copier submenuCopier submenu page, set the copier settings as required Original Mode Setting up the copier settingsSorter Mode Priority ExposureSetting up Fax Settings Click the Setup menu and Fax submenuFax submenu page, set the fax settings as required Click Save Ringer Volume Setting up the Fax settingsTerminal ID Fax NumberAlarm Volume Monitor VolumeReception Mode Resolution18Send after Scan 19When Memory Full20Account Code 21Separator29Relay Originator 28Polling Report30Relay Station Report 31Relay End ReportSetting up Printer Settings Click the Setup menu and Printer submenuPrinter submenu page, set the Printer settings as required Wide A4 Mode for PCL Setting up the general settingLT--A4/LD--A3 Print StartupSetting up the default Raw job setting Paper Source Setting up the Raw job settingEnter following items as required Selected queue is deleted Setting up Print Service Settings Printing Function Click the Setup menu and Print Service submenuRequired Enable Raw TCP Setting up the Raw TCP printEnable Raw bi-directional Port NumberSetting up the IPP print Setting up the LPD printSetting up the NetWare print Displaying Version Information Click the Setup menu and Version submenuPage TopAccess Administration TAB page Maintenance Menu About the Maintenance Functions Install LanguageRestoring data from the backup files Click the Maintenance menu and Install Language submenu Switching LanguagesInsert the Client Utilities CD-ROM into a client PC Select the desired language in the Select drop down boxClick Upload Click the Maintenance menu and Backup submenu Click Create New File for the data that you want to backupBacking up Data Right-click the File Name link and select Save Target As Click Refresh on the right sideClick Save Restoring Data from Backup File Click the Maintenance menu and Restore submenuClick Browse in the data section that you want to restore Select a backup file and click Open Check the box of Address Book and click Restore Name Importing Address Book DataClick Browse... in the Address Book area Click the Maintenance menu and Import submenuClick Import Click the Maintenance menu and the Export submenu Exporting Address Book DataClick Create New File in the Address Book area Save As dialog box is displayed Access the TopAccess in the administrator mode Importing Department Code DataClick Browse... in the Department Code area Click the Refresh on the right side Click Create New File in the Department Code Export area Exporting Department Code DataSave As dialog box is displayed Page Managing Department Codes For Administrators 138 Managing Department Codes on TopAccess for AdministratorsManaging Department Codes For Administrators TopAccess Error Messages 140 TroubleshootingDevice status indicator list TopAccess Error MessagesTopAccess Message Corrective Action Error message listPage List Print Format 144 AppendixList Print Format Configuration Page ExampleXxxxxxxxxxxx NIC Status Page ExamplePS Font List Example PCL Font List Example Page Index 144 105 Index GA-1190 OME060181B0 GA-1190