Troubleshooting, TopAccess Error Messages 140 | Toshiba GA-1190

TROUBLESHOOTING

This chapter describes the most common TopAccess errors, and provides procedures to resolve the condi- tions. If the problem persists after you have followed all of the steps, make sure to note what you were trying to do and any error messages appear, etc. — and then contact your service representative.

TopAccess Error Messages	140
Device status indicator list	140
Error message list	141

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Toshiba GA-1190 setup guide Troubleshooting, TopAccess Error Messages 140

Contents

Setup Guide for Printing Functions Page Preface Grant of License Software License Agreement Disclaimer of Warranty Lineup of our manuals Before Reading This ManualBasic functions Facsimile functions Scanning functions TopAccess Trademarks How to read this manual Symbols in this manual Contents TopAccess Device TAB Setting up Fax Settings Setting up Copier SettingsSetting up Printer Settings Setting up Print Service Settings Printing Function Appendix Overview Overview Overview Contents Menu Use environments of TopAccess NetworkWeb browser Various Screens Basic Operations on Each Screen Basic Operations on Screens Equipment Ready screen Copy mode main screen Mode main screensVarious Screens Error message screen Menu selection screenDigit entry screen To return to main screen for each mode To select mode main screenBasic Operations on Each Screen User Functions button and screen transition Button Function To select each menu Example of menu selection Cancel JOB Button /Digital key Function To key in digitsPage PCL font list / PS font list To Cancel Print Jobs To Print PCL/PS Font List Press or to select YES, and then press the Enter button To Cancel Print Jobs PCL font list / PS font list To Print PCL/PS Font ListPage To Print Lists Printing Lists Equipment To Print Lists ConfigurationPress the User Functions button Press or to select LISTS, and then press the Enter button NIC status Page Configuring Networks Equipment To use TopAccess Network Configuration from Equipment Ethernet Configuration Ethernet Configuration Press the Enter button Press the Cancel buttonOnce to return the screen to Network menu screen TCP/IP Configuration Configuring TCP/IP using Dhcp or Auto IP functionConfiguring TCP/IP using only Dhcp 03.TCP/IP User functions mode main screen Appears Tial SETUP, and then pressPress To select INI Enter button Default Gateway XXX.XXX.XXX.XXX Complete Press or to select ENABLE, and then press the Enter button IPX/SPX Configuration Frame Type 1.AUTO Sence 2.IEEE802.2 3.IEEE802.3 Press or to select the desired frame type Apple Talk 1.ENABLE 2.DISABLE AppleTalk Configuration Apple Talk Press or to select HTTP, and then press the Enter button Http Configuration Http Page Accessing TopAccess from Your Computer TopAccess Overview End user mode TopAccess Overview Administrator mode Accessing TopAccess from Your Computer Accessing TopAccessTopAccess top page for end users is displayed Click each tab to display each main Click the menu name to display the desired Menu bar TopAccess screen structureSubmenu bar Top link Accessing TopAccess from Your Computer TopAccess Device Tab TopAccess Device TAB Refresh icon TopAccess Device TabDevice Information Paper Device status indicators Error displayOptions AlertsPage Managing Mailboxes Managing Address Book Managing Address Book Managing contacts in the address bookAdding or editing a contact Enter following items to specify the recipient information Click Fax Setting Managing Address Book Contact Properties page, click Save to add new contact Deleting a contactClick the link that you want to delete in the contacts list Managing groups in the address book Click DeleteAdding or editing a group Check the Fax boxes of users to add the Fax recipients Enter following items to specify the group properties Deleting a group Click OK Confidential Mailbox Managing MailboxesBulletin Board mailbox Forward Mailbox Enter the password for the mailbox and click OK Click Edit Setting up an Open Mailbox Select agents and click Select Agent MailBox setting PasswordBox Number Selecting the recipients from the address book Destination setting Mailbox Selecting the groups from the address book Click Relay End Terminal Report Relay end terminal reportWant to send the transmission result list Relay End Terminal Report page is displayed Deleting an Open Mailbox Enter the password for the mailbox and click OK Selected mailbox is deleted Page Viewing Counters TopAccess Counter TAB Displaying the total counter Viewing CountersYou can check the total counter in this Print Counter Click the Counters tab and the Department menu Displaying the department counterDepartment Code field and click Enter Department menu page is displayedPage 111 Setting up Printer Settings 105 Displaying Version Information 115 Setting up Device Settings Click the Setup menu and General submenuGeneral submenu page, set the device settings as required Click OK to apply the changes Setting up the device information Setting up the energy save Setting up the time and dateSetting up the Web general setting Click the Setup menu and Network submenu Setting up Network Settings Printing Function Click Save Setting up the TCP/IP Setting up the AppleTalk Setting up the IPX/SPX Enable Bonjour Setting up the BonjourService Name Link-Local Host Name Enable DNS Setting up the DNS sessionPrimary DNS Server Address Secondary DNS Server Address Setting up the Ddns session Enable DdnsHost Name Setting up the NetWare session Enable Http Server Setting up the Http network servicePrimary Port Number Secondary Port Number Enable Snmp Setting up the Snmp network serviceEnable Authentication Trap Read Community IP Trap Address Enable Alerts TrapIP Trap Community IPX Trap Address Setting up Copier Settings Click the Setup menu and Copier submenuCopier submenu page, set the copier settings as required Original Mode Setting up the copier settingsSorter Mode Priority Exposure Setting up Fax Settings Click the Setup menu and Fax submenuFax submenu page, set the fax settings as required Click Save Ringer Volume Setting up the Fax settingsTerminal ID Fax Number Alarm Volume Monitor VolumeReception Mode Resolution 18Send after Scan 19When Memory Full20Account Code 21Separator 29Relay Originator 28Polling Report30Relay Station Report 31Relay End Report Setting up Printer Settings Click the Setup menu and Printer submenuPrinter submenu page, set the Printer settings as required Wide A4 Mode for PCL Setting up the general settingLT--A4/LD--A3 Print Startup Setting up the default Raw job setting Paper Source Setting up the Raw job setting Enter following items as required Selected queue is deleted Setting up Print Service Settings Printing Function Click the Setup menu and Print Service submenuRequired Enable Raw TCP Setting up the Raw TCP printEnable Raw bi-directional Port Number Setting up the IPP print Setting up the LPD print Setting up the NetWare print Displaying Version Information Click the Setup menu and Version submenuPage TopAccess Administration TAB page Maintenance Menu About the Maintenance Functions Install LanguageRestoring data from the backup files Click the Maintenance menu and Install Language submenu Switching LanguagesInsert the Client Utilities CD-ROM into a client PC Select the desired language in the Select drop down box Click Upload Click the Maintenance menu and Backup submenu Click Create New File for the data that you want to backupBacking up Data Right-click the File Name link and select Save Target As Click Refresh on the right side Click Save Restoring Data from Backup File Click the Maintenance menu and Restore submenuClick Browse in the data section that you want to restore Select a backup file and click Open Check the box of Address Book and click Restore Name Importing Address Book Data Click Browse... in the Address Book area Click the Maintenance menu and Import submenu Click Import Click the Maintenance menu and the Export submenu Exporting Address Book DataClick Create New File in the Address Book area Save As dialog box is displayed Access the TopAccess in the administrator mode Importing Department Code DataClick Browse... in the Department Code area Click the Refresh on the right side Click Create New File in the Department Code Export area Exporting Department Code Data Save As dialog box is displayed Page Managing Department Codes For Administrators 138 Managing Department Codes on TopAccess for Administrators Managing Department Codes For Administrators TopAccess Error Messages 140 Troubleshooting Device status indicator list TopAccess Error Messages TopAccess Message Corrective Action Error message listPage List Print Format 144 Appendix List Print Format Configuration Page Example Xxxxxxxxxxxx NIC Status Page Example PS Font List Example PCL Font List Example Page Index 144 105 Index GA-1190 OME060181B0 GA-1190