Toshiba IK-WR01A operation manual Before Calling Service Personnel, Guide of your broadband router

Installation/Set up and OperationViewing

Recording

Setting up

Others

Before Calling Service Personnel... (Cont.)

Symptom	Cause	How to Manage
Error message	●Entering wrong login ID	●Enter right login ID and password.
shows up when	and password.	* The default login ID is “root,” and the password is “ikwb.”
trying to login.
	●CapsLock of the PC is	●The camera discriminates capital letter and lower-case
	ON.	letter. Enter your right login ID and password.
	●You forget your login ID	●You need to reset the camera. Remember that if you
	and the password.	perform reset procedure of the camera, all the settings
		you have made will be deleted and the camera goes
		back to its default settings.
Cannot access to	●Default gateway is not	●Register your broadband router to the network camera
the camera from	configured.	as default gateway. (→ page 66)
the Internet.
	●Port forwarding is not	●Configure port forwarding function (static IP
	configured to the	masquerade, NAPT) to your broadband router. For
	broadband router.	details, read the user’s guide of your broadband router.
	●Setting access restriction	●Change the restriction setting. For details, read the
	from the Internet (WAN	user's guide of your broadband router.
	side), like IP filter, to the
	broadband router.
	●Using local (private) IP	●When accessing via the Internet, you need to set
	address.	global IP address provided from your Internet provider
		to the broadband router. For details, read the user's
		guide of your broadband router.
		* There are fixed IP address and IP address from DHCP
		server that an Internet provider provides as a global IP
		address. Ask your Internet provider for more information.
	●The IP address which	●Confirm the new IP address and try to access again
	was provided from the	with the new IP address.
	DHCP server of the	●Renew the information registered to the DDNS server.
	provider has been
	changed.

84