Symptom

Cause

How to Manage

 

 

 

Colors of the

●Monitor color setting of

●Set the monitor color higher than 16bit.

images are poor.

your PC is set to 16 bit or

 

 

less.

 

 

 

 

Focus of the

●The lens cover of the

●Wipe off the lens with dried cloth.

images is poor.

camera is not clean, or

 

 

some dusts are on it.

 

 

 

 

 

●Distance to an object is

●Check the minimum object distance (specifications) of

 

too close.

your lens.

 

 

 

Cannot send

●Settings of SMTP, POP3

●Check your SMTP and POP3 server which are

mail.

server may not be right.

provided from your provider. (→ page 68)

 

 

 

 

●DNS server setting may

●Set your DNS server from your provider to “DNS1”

 

not be right.

(Primary) and “DNS2” (Secondary) in “DNS Settings.”

 

 

(→ page 66)

 

 

*Sometimes “primary” is described as “master” and

 

 

“secondary” is described as “slave,” but these meanings

 

 

are the same.

 

 

 

 

●Mail sending conditions

●To send mail, you need to perform mail sending

 

are not configured.

settings of the camera. (→ page 69)

 

 

 

Cannot perform

●NTP server setting may

●The NTP server released on the Internet may become

Auto Time

not be right.

invalid without notifying users.

Settings.

 

 

 

 

 

Couldn’t

●Couldn’t complete the

●Retry updating firmware by following steps of

complete

updating because of

“Updating the Firmware” on page 72.

firmware

network trouble, the

 

updating.

power has cut off or other

 

 

reasons.

 

 

 

 

Installation/Set up and OperationViewing

Recording

Setting up

Others

87

Page 87
Image 87
Toshiba IK-WR01A operation manual Sometimes primary is described as master