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Toshiba PSAGAX, PSAGFX, PSAGBX, PSAGQX, PSAGRX, PSAGCX, PSAGVX, PSAG9X, PSAGUX Chapter Troubleshooting

Models: PSAGQX PSAGAX PSAGDX PSAG9X PSAGVX PSAGEX PSAGUX PSAGCX PSAGRX PSAGBX PSAGFX

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2 Troubleshooting

Chapter 2

Troubleshooting

2-i	Satellite A300/Satellite Pro A300/EQUIUM A300/SATEGO A300 Maintenance Manual

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Toshiba PSAGAX, PSAGFX, PSAGBX, PSAGQX, PSAGRX, PSAGCX, PSAGVX, PSAG9X, PSAGUX, PSAGEX, PSAGDX manual Chapter Troubleshooting

Contents

Equium A300 Satego A300 Trademarks CopyrightDisclaimer Preface Safety PrecautionsPage User input ConventionsAcronyms Keys Key operation Table of Contents LAN Chapter Diagnostic Programs Options Chapter Replacement Procedures HDD CPU Page Appendices Hardware Overview Hardware Overview Chapter Contents Tables Figures Hardware Overview Features Features ‰ ODD ‰ LAN BTO Features Hardware Overview Hardware Overview Features Features Hardware Overview ID Parts Description Placement Computer Block Diagram ODD System Unit Components Hardware Overview System Unit Components Hardware Overview System Unit Components − RTC − Gpio Hardware Overview System Unit Components System Unit Components Hardware Overview 2.5-inch HDD Sata HDD HDD Specifications DVD Super Multi +-R Double Layer DVD-ROM mode CD-ROM mode Hardware Overview Power Supply Power Supply 5B1.6 Batteries Hardware Overview Main BatteryBattery Charging Control Batteries Hardware Overview Batteries RTC Battery Troubleshooting Chapter Troubleshooting Chapter Contents Procedure 2Connector Check Audio Test HDD error code and status Outline Outline Troubleshooting Troubleshooting Basic Flowchart Basic Flowchart Basic flowchart1/2 Basic Flowchart Troubleshooting END Basic Flowchart Troubleshooting Procedure 1 Power Icon Check Troubleshooting Power Supply DC in LED Power Supply Troubleshooting Procedure 3 Replacement Check Procedure 2 Connection Check System Board System Board TroubleshootingProcedure 1 Message Check Procedure 2 Test Program Check Troubleshooting2.4 System Board HDD 2.5-inch HDD TroubleshootingProcedure 1 Message Check Procedure 2 Partition Check Procedure 3 Format Check Troubleshooting 2.5-inch HDD Code Status Procedure 4 Test Program Check Procedure 5 Connector Check and Replacement Check Keyboard Keyboard TroubleshootingProcedure 1 Test Program Check Procedure 2 Connector Check and Replacement Check Procedure 3 Connector Check and Replacement Check Troubleshooting DisplayProcedure 1 External Monitor Check Procedure 2 Test Program Check Display Troubleshooting ODD Optical Disk Drive Troubleshooting ODD DriveProcedure 1 ODD Cleaning Check ODD Drive Troubleshooting LAN Finger PrintOptional Procedure 2 Connector Check Audio Test Troubleshooting 10Audio Test Ieee 1394 Test Ieee 1394 Test Troubleshooting Cooling Module Troubleshooting 13Cooling Module 13Cooling Module Troubleshooting Chapter Diagnostic Programs Diagnostic Programs Video Communication Comm Page General General Diagnostic Programs Diagnostic Programs General Customization Test Quick Start Diagnostic ProgramsQuick Start Quick Test Diagnostic Programs Quick Start CPU Speed Test Step by Step Diagnostic Programs Quick Start Keyboard Layout test Audio Play Test Hotkey Test DMI Write Audio Record TestDMI Read Diagnostic Programs Quick Start System Information View Logs Test Running Status and Report Panel Diagnostics Screen ExplanationDiagnostics Windows Exit to Free DOS Title Bar ‹ Program Name and Its Version Service Diagnostic Ver1.10 Quick Start Diagnostic Programs Options Menu Notes Diagnostic Programs 3OptionOptions Overview Batch Parameters Configuration Option Diagnostic Programs Monitor Battery Life Wait On ErrorBreak On Error Pause Enable Item’s Parameters Configuration Load Batch Parameters Parameters Save Batch Parameters LOG Parameters Setting Specify LOG Viewer Append to Old Log FileLog Device Info on Fail Log file Name Up, Page Down LOG Viewer↑, ↓ Ctrl+F3 EscCtrl+Home Ctrl+End Pass Subtests Subtests Diagnostic Programs HDD Diagnostic Programs Subtests Vesamem Subtest 01 CPU Diagnostic Programs System TestSystem Test NPU Interrupt Test System Test Diagnostic ProgramsNPU Basic Functions Test Subtest 02 Boards Subtest 03 FAN Speed Test Diagnostic Programs System Test Subtest 02 Parity Memory Test Diagnostic ProgramsSubtest 01 Bios ROM Memory Test Subtest 03 Patterns Diagnostic Programs Memory Test Subtest 04 Extended Pattern Diagnostic Programs Memory Test Subtest 08 Refresh Test Subtest 05 Walking 1’s TestSubtest 06 Walking 0’s Test Subtest 07 Memory Address Subtest 12 Memory Speed Test Subtest 11 Data Bus Test Subtest 01 HDD Storage Diagnostic ProgramsPassword：hard disk Storage Diagnostic Programs Storage Storage Diagnostic Programs Subtest 02 ODD Subtest Peripheral Diagnostic ProgramsVideo Diagnostic Programs Peripheral Peripheral Diagnostic Programs Subtest 02 640 * 480 VGA Mode Subtest 04 Vesa Video Memory Subtest 03 Vesa Video Modes Subtest 06 LCD Panel Test Subtest 05 AGP Test Subtest 09 Direct Color Test Subtest 08 Color Purity Test Subtest 10 DAC/Palette Address Peripheral Diagnostic Programs Subtest 1394 Communication CommSubtest 01 LAN Card Subtest Keyboard Peripheral Subtest Led Test 11Error Codes and Description Diagnostic Programs Error Codes and description 03xx Board Diagnostic Programs 11Error Codes and Description FAN 31xx Audio Can not find IEEE1394 Eject Error Wrong CD-ROM drive Exit from the wrong drive Quick Test Item List Quick Test Item List3 Diagnostic Programs Chapter Replacement Procedures Replacement Procedures General CPU Replacement Procedures Figures Removing the battery pack 33 Securing the CPU HDD General Replacement Procedures Safety Precautions Replacement Procedures GeneralPage Before You Begin Assembly Procedures Disassembly Procedures Screw Tightening Torque Tools and Equipment Colors of Screw Shanks Symbols of Screws on the Computer BodySymbol examples Removing the battery pack Removing the Battery Pack Installing the Battery Pack Removing the PC card Removing the Optional PC Card Installing the Optional PC Card Removing the Memory Card Installing the Memory Card Removing the optional memory Removing the Optional Memory Installing the Optional Memory Removing the HDD For Main HDD HDD Replacement Procedures Removing the HDD chassis Replacement Procedures HDD 10 Removing the HDD pack Removing the HDD For Second HDD 11 Removing the HDD chassis Installing the HDD Removing the ODD Bay Module Replacement Procedures ODD Bay ModuleODD Bay Module Installing the ODD Bay Module ODD Bay Module Replacement Procedures Assembling the ODD Drive Disassembling the ODD Drive Removing the Keyboard Cover and Keyboard Keyboard Cover and Keyboard Replacement ProceduresKeyboard Cover and Keyboard Replacement Procedures Keyboard Cover and Keyboard Installing the Keyboard Cover and Keyboard Removing the Wireless LAN Card Wireless LAN CardReplacement Procedures Wireless Lan Card Installing the Wireless LAN Card Wireless Lan Card Replacement Procedures Removing the MDC Module Replacement Procedures MDC ModuleMDC Module Installing the MDC Module MDC Module Replacement Procedures Removing the Top Cover Replacement Procedures Top CoverTop Cover Installing the Top Cover Top Cover Replacement Procedures Removing the Speakers Replacement Procedures SpeakersInstalling the Speakers Speakers Removing the Audio cable Audio Cable Replacement ProceduresAudio Cable Installing the Audio cable Replacement Procedures Audio Cable Removing the Display Assembly Display AssemblyDisplay Assembly Replacement Procedures Installing the Display Assembly Replacement Procedures Display Assembly Removing the System Board, AC-IN cable, Fan and Robson card System Board, AC-IN cable, Fan and Robson card 24 Removing the system board Page Removing the CPU Cooling Module and Fan for VGA card Model Replacement Procedures CPU Cooling ModuleCPU Cooling Module Installing the CPU Cooling Module and Fan CPU Cooling Module Replacement Procedures Installing the CPU Cooling Module and Fan for VGA card Model 27 Removing the CPU cooling module Removing the CPU Cooling Module 28 Applying silicon grease Installing the CPU Cooling Module and Fan Removing the CPU Replacement Procedures 13 CPU13 CPU Installing the CPU 13 CPU Replacement Procedures 31 Securing the CPU USB board, Bluetooth Card, FM card and Felica card Page Removing the Display Mask Display Mask Replacement ProceduresDisplay Mask 34 Removing the display mask Replacement Procedures Display Mask Installing the Display Mask Removing the FL Inverter Board Replacement Procedures FL Inverter BoardFL Inverter Board Installing the FL Inverter Board FL Inverter Board Replacement Procedures Removing the 15.1-inch LCD module Replacement Procedures LCD ModuleLCD Modules LCD module LCD Module Replacement Procedure s Installing the 15.1-inch LCD Module Removing the CCD Board and MIC CCD Board and MIC Replacement ProceduresCCD Board and MIC Installing the CCD Board and MIC Replacement Procedures CCD Board and MICPage Page Page Page Appendices CN1 JACK800 Apx. a Handling the LCD Module Appendices Precautions for handling the LCD module Appendices Apx. a Handling the LCD Module Apx. a Handling the LCD Module Appendices Appendices Apx. a Handling the LCD Module Apx. a Handling the LCD Module Appendices Apx. B Board Layout Appendices Appendix B Board Layout System Board Front View Figure B-2 Board layout back Appendices Apx. B Board Layout Appendix C C-3 Appendices Apx. C Pin Assignments Head Phone with Spdif Connector 8-Pin System Board Table C-1 Power/B Connector pin assignments 4-PinTable C-2 Internal Speaker Connector pin assignments 6-Pin Table C-3 Hot Key/B Connector pin assignments 6-Pin Table C-6 LCD/Fl Inverter Connector pin assignments 40-Pin Camera Connector 5-PinTable C-4 Camera Connector pin assignments 5-Pin Table C-5 Hot Key /B Connector pin assignments 12-Pin Table C-8 CRT Connector pin assignments 14-Pin Modem Connector 12-PinTable C-7 Modem Connector pin assignments 12-Pin Table C-9 Broadcom Connector pin assignments 52-Pin Broadcom Connector 52-Pin CN11 CN10 Mini Card Connector 52-PinTable C-10 Mini Card Connector pin assignments 52-Pin CN13 CN12 Touch Pad Connector 6-PinTable C-12 Touch Pad Connector pin assignments 6-Pin CN15 CN14 FingerPrint/B Connector 4-PinCN16 Felica Connector 6-Pin CN17 Express Card Connector 26-Pin CN800 CN18CN19 CN803 CN802 FAN Connector 3-PinCN801 PEGCRXN5 Crtr LVDSTXDU0P PEGCTXP12 Table C-24 DDR2 DIMM0 Socket pin assignments 200-Pin CN804 MACAS# ICH3SSMDATA Table C-25 DDR2 DIMM1 Socket pin assignments 200-Pin CN805 MBCAS# 135 MBDATA34 136 137 MBDATA35 138 139 CN809 CN808 Hdmi Connector 19-PinCN806 Table C-29 Robson Card Connector pin assignments 52-Pin CN810 Robson Card Connector 52-Pin CN813 CN811 USB Port#0 Connector 4-PinCN812 HDD#0 Connector 22-Pin Table C-34 Card Reader Socket pin assignments 44-Pin Table C-33 USB Port#1 Connector pin assignments 4-PinCN814 CN815 CN9061 CN816CN9060 Table C-39 RJ45 Connector pin assignments 12-Pin CN9062 Fmrl Connector 2-PinJACK801 Head Phone with Spdif Connector 8-Pin Table C-38 Fmrl Connector pin assignments 2-Pin Table C-41 Micro Phone Connector pin assignments 6-Pin JACK802 Micro Phone Connector 6-Pin Keyboard Scan/Character Codes Appendices Appendix D Keyboard Scan/Character Codes Table D-1 Scan codes set 1 and set 2 2/4 Appendices Keyboard Scan/Character Codes Table D-1 Scan codes set 1 and set 2 3/4 Table D-1 Scan codes set 1 and set 2 4/4 Table D-2 Scan codes with left Shift key Table D-3 Scan codes in Numlock mode Table D-5 Scan codes in overlay mode Table D-7 No.126 key scan code Japan JP Keyboard United States US Keyboard Apx E Key Layout Spanish SP KeyboardKorean KR Keyboard French FR Keyboard Canadian Bilingual QB Keyboard Italian IT Keyboard German GR Keyboard Apx E Key Layout Appendices Taiwan TC KeyboardPortuguese PT Keyboard Arabic AR Keyboard 11 DU, UE, US International USE Keyboard Russian RU Keyboard Belgian be Keyboard Swedish SW Keyboard Swiss/Switzerland SL Keyboard Danish DK Keyboard Norwegian no Keyboard Greek GK Keyboard Turkey TR Keyboard Herbrew HE Keyboard Canadian Multinational CM Keyboard Scandinavian N5 Keyboard Czech CZ Keyboard Slovakian SK Keyboard Hungary HU Keyboard Thai TH Keyboard Yugoslavia YU Keyboard Turkish F TF Keyboard United Kingdom EN Keyboard Tools Apx. F Bios Rewrite Procedures AppendicesRewriting the Bios Rewriting the EC/KBC Apx. G EC/KBC Rewrite Procedures AppendicesTools