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| Troubleshooting |
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| Software | The problems may be caused by your software or |
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| disc. If you cannot load a software package, the |
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| media may be damaged or the program might be |
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| corrupted. Try loading another copy of the |
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| software. |
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| If an error message appears while you are using |
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| a software package, check the software |
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| documentation. These documents usually include |
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| a problem solving section or a summary of error |
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| messages. |
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| Next, check any error messages in the operating |
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| system documentation. |
| Hardware | If you cannot find a software problem, check your |
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| hardware. |
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| First run through the items in the preliminary |
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| checklist above. If you still cannot correct the |
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| problem, try to identify the source. The next |
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| section provides checklists for individual |
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| components and peripherals. |
Hardware and system checklist
This section discusses problems caused by your computer's hardware or attached peripherals. Basic problems may occur in the following areas:
■ System | ■ Pointing device |
■ Self test | ■ USB |
■ Power | ■ Memory expansion |
■ Real Time Clock | ■ Sound system |
■ Keyboard | ■ Monitor |
■ LCD panel | ■ LAN |
■ Hard disk drive | ■ Wireless LAN |
■ Recovery Media |
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System start-up
When the computer does not start properly, check the following items:
■Self Test
■Power Sources
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User’s Manual |