TRENDnet VoIP Gateway, TVP- 221H Chapter Troubleshooting Tips, Power PWR LED is not illuminate

TVP-221H User’s17Guide

Chapter 7

Troubleshooting Tips

This section provides solutions for problems you may possibly encounter

while installing and connecting your VoIP Gateway.

Power (PWR) LED is not illuminate

1.Check the power adapter connection.

2.If the power adapter or power cord is connected to the gateway, check that the cord is securely plugged into the power socket on the rear of the console.

3.Check that the other end of the power adapter or power cord is securely plugged into the power outlet.

4.If both ends of the power cord are properly connected and there is still no power, the gateway might have a faulty power outlet, power adapter, or power cord.

5.Change to another power outlet or obtain another power adapter or power cord.

LNK LED is not illuminate

1.Check the TVP-221H was connected correctly:

a.Powered on

b.Correctly connected

2.Check if the cable connects to an end device is a standard straight through network Ethernet cable.

3.Make sure connectors at both ends are securely seated.

4.Check the TVP-221H IP setting is correct

Line port LED is not illuminate when pick up the phone

1.Check the RJ11 telephone line is connected correctly between phone set and line port

There is no dial tone when pick up the phone

2.Check line port LED illuminate

3.Check the RJ11 telephone line is connected correctly between phone set and line port

There is an out-of-service tone when dialing destination phone number

1.Check the dial plan setting (address table, hunt group table and destination table) at the destination phone number

There is no connected tone when dialing destination phone number

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