Appendix
Troubleshooting
I cannot put my headset in discoverable mode.
•Refer to the user’s manual of your headset for information on how to set your headset to discoverable mode.
•Make sure that the headset is not connected to any other Bluetooth device in order to successfully pair and connect to the telephone base.
•Carefully follow the pairing process on page 16.
•Reset the telephone base. Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in. Repeat the above suggestions.
I cannot find VTech DS6321/VTech DS6322 on my cell phone.
•Make sure that the telephone base is in discoverable mode. Carefully follow the setup instructions on page 14.
•Make sure that you manually set your cell phone to search for devices.
•Remove VTech DS6321/VTech DS6322 from your cell phone’s handsfree device history list (see the user’s manual of your cell phone).
•Turn off your cell phone, then turn it on again.
•Reset the telephone base. Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in. Repeat the above suggestions.
I don’t know how to search for or add new devices on my cell phone.
•Most cell phones have the Bluetooth feature in the connection or setup menus. Please refer to the user’s manual of your cell phone.
•In general, press the menu key on your cell phone, then look for the Bluetooth menu in the settings or connection menu. In the Bluetooth menu, select the option to search for or add new devices.
My cell phone disconnects with the telephone base.
•Turn off your cell phone, then turn it on again.
•Make sure that you are not using your cell phone when on a cell call.
My cell phone is connected to the telephone base, but I cannot make a cell call.
•Make sure that your cell phone is not in use when you are trying to make a cell call.
•For some smartphones, make sure that the cellular function is turned on.
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