Customer Service | Western Telematic SRM-100 manual

SRM-100 - Secure Rack Modem, User's Guide

Appendices

C.Customer Service

Customer Service hours are from 8:00 AM to 5:00 PM, PST, Monday through Friday. When calling, please be prepared to give the name and make of the unit, its serial number and a description of its symptoms. If the unit should need to be returned for factory repair it must be accompanied by a Return Authorization number from Customer Service.

WTI Customer Service

5 Sterling

Irvine, California 92618

Local Phone: (949) 586-9950

Toll Free: 1-888-280-7227

Fax: (949) 457-8138

Email: service@www.wti.com

Trademark and Copyright Information

WTI and Western Telematic are trademarks of Western Telematic, Inc. All other product names mentioned in this publication are trademarks or registered trademarks of their respective companies.

Information and descriptions contained herein are the property of Western Telematic, Inc. Such information and descriptions may not be copied disseminated or distributed without the express written consent of Western Telematic, Inc.

© Copyright Western Telematic, Inc. 2001

April 2001

Part Number: 13051 Revision: D

Apx-3

Image 45

Western Telematic SRM-100 manual Customer Service, Trademark and Copyright Information

Contents

Firmware Version 1.13 and Higher Users Guide Table of Contents Operation List of Figures Introduction Password Protected Access Typographic Conventions Features Front Panel Unit Description Back Panel Power Switch Applying Power to the Unit Connecting a PC to the Console PortGetting Started Communicating with the SRM-100 Modem Port Settings CommandsMT2834ZPX ATZ SRM-100 Secure Rack Modem, Users Guide Rack Mounting Installation Hardware InstallationConnecting Power to the SRM-100 AC Powered Units SetUp Switches DC Powered UnitsDefault Modem Baud Rate Sw1, Sw2 Default Flow Control Format Sw3 Default Bits and Parity Sw4Default Rings to Answer Sw5 Default ARQ/Compression Status Sw6 Default Modem Speaker Status Sw7Default Security Mode Status Sw8 Cable Connection Initialize Unit to Default SettingsModem Port Console Port Telco Line Set-Up and Configuration Command Mode AccessAccess Via the Console Port Access via Modem General Parameters General Parameters MenuSuper ESC Set-Up and Configuration SRM-100 Secure Rack Modem, Users Guide Modem Parameters Menu Modem ParametersDTR SRM-100 Secure Rack Modem, Users Guide Save Parameters Edit Password Directory Password Directory Add Name / Password Edit / Delete from List EDIT/DELETE NAME/PASSWORD Edit / Delete from Search Password Directory Sample Data Shown Viewing the Password Directory Zero Activity Counters Password Functions OperationSRM Operating Modes System Password Console Port PasswordUser Passwords Dial Back Numbers Password on Dial Back Dialing Out from the Modem Port Suppressing the Confirmation Prompt Audit Log Viewing the Audit Log SRM-100 Secure Rack Modem, Users Guide Utilities Menu Delete Entire Password DirectoryZero All Activity Counters Delete Audit Log Default Parameters Send Test MessageUpload Parameters Download Parameters Pass-Through Mode Console-Modem Sending Parameters to a File Saving and Restoring Parameters and Password Directory Restoring Saved Parameters Interface Descriptions Console PortModem Port Compatibility Specifications Trademark and Copyright Information Customer Service Index-1 Index Index-2 Index-3