Solving General Printing Problems | Xerox 3117 guide

Solving General Printing Problems

For problems with the operation of your printer, refer to the table for suggested solutions.

Problem	Possible Cause			Solution

The Printer	The printer is not	Check the power cord connections. Check
does not print.	receiving power.	the power switch and the power source.

	The printer is not	Select your printer in the printer folder in
	selected as the default	Windows as your default printer.
	printer.

	Check the printer for	After location the problem, clear it.
	the following:	• Close the door.
	• The printer cover is	• Clear the paper jam. See “Clearing
	not closed.	Paper Jams” on page 5.6.
	• Paper is jammed.	• Load paper. See “Loading Paper” on
	• No paper is loaded.	page 2.7.
	• The toner cartridge	• Install the toner cartridge. See
	is not installed.	“Installing the Toner Cartridge” on
	• The installed toner	page 2.4.
	cartridge is the	If the problem persists, contact your
	wrong toner	If the problem persists, contact your
	cartridge.	service representative.

	The printer may be in	Add paper to the tray and press the
	Manual Feed mode.			button on the printer’s control
				button on the printer’s control
		panel to begin printing.

	The connection cable	Disconnect the printer cable and
	between the computer	reconnect it.
	and the printer is not
	connected properly.

	The connection cable	If possible, attach the cable to another
	between the computer	computer that is working properly and
	and the printer is	print a job. You can also try using a
	defective.	different printer cable.

	The port setting is	Check the Windows printer setting to
	incorrect.	make sure that the print job is sent to the
		correct port. If the computer has more
		than one port, make sure that the printer
		is attached to the correct one.

	The printer may be	Check the printer properties to ensure
	configured incorrectly.	that all print settings are correct.

5

SOLVING PROBLEMS 5.3

Image 54

Xerox 3117 manual Solving General Printing Problems, Problem Possible Cause Solution

Contents

Page About the User Guide Contents Cleaning the Outside Cleaning the Inside Common Linux ProblemsRedistributing Toner Replacing the Toner Cartridge Important Precautions and Safety Information 17SAVE These Instructions Environmental and Safety Consideration Ozone Safety Radio Frequency Emissions Declaration of Conformity European Countries Page Introduction Special Features Up to 16 ppm in A4 17 ppm in LetterYou can print in Windows 98/Me/2000/XP Printer Driver Features Feature Printer Components Front View Rear View On Line/Error and Toner Save LEDs Understanding the Control PanelDescription Cancel Button Function Description Setting Up Your Printer Unpacking Components may differ from one country to another Selecting a Location Carefully remove all of packing tape from the printerClearance Space Installing the Toner Cartridge Grasp the front cover and pull it toward you to open Setting UP Your Printer Setting UP Your Printer Loading Paper You can load approximately 150 sheets of paper in the tray Load paper with the print side facing up Connecting a Printer Cable Turning the Printer on Printing a Demo Installing Printer Software System RequirementsVarious Linux See Software User Guide Setting UP Your Printer Using Print Materials Choosing Paper and Other Materials Paper Type Capacitya Type and CapacitiesGuidelines for Paper and Special Materials Plain paper Only use labels recommended for laser printers Through your software. Inserting paper long-edge first may Using the Tray Verifying the Output Location Using Manual Feed Mode Printing on Special Materials Using Print Materials Canceling a Print Job There are two ways to cancel a print jobPress the button on the control panel To stop a print job from the Printers folder Button Maintaining Your Printer Maintaining the Toner Cartridge Toner cartridge storage Redistributing Toner Maintaining Your Printer Using the Toner Save Mode Replacing the Toner CartridgePress Cleaning the Printer Cleaning the OutsideCleaning the Inside Maintaining Your Printer Maintaining Your Printer Transfer Roller Consumables and Replacement PartsItems Yield Average Pick-up Roller Solving Problems Troubleshooting Checklist Check Solution Solving General Printing Problems Problem Possible Cause Solution Software User Guide. Try printing a Text is wrong Garbled, orBut are blank Defective or out Toner Clearing Paper Jams Paper Exit Area Solving Problems Paper Feed Area Around the Toner Cartridge Solving Problems Solving Print Quality Problems Print Quality ChecklistTips for Avoiding Paper Jams Light or faded Solving Print Quality ProblemsProblem Solution Print 4.6. Contact your service representative Scratched. Install a new toner cartridgeDirty. Clean the LSU. See Cleaning the Inside on Change to a lighter weight pages. See Paper Characters ScatterMisformed Skew Wrinkles or Black pages Curl Cartridge and install a new one. See Installing the Toner Troubleshooting Error MessagesLED pattern Possible Problems and Solutions You pressed Button while the printer is receiving Data File in Use message Common Windows ProblemsProblem Possible Cause and Solution Appears during Common Linux Problems Etc/printcap file Am trying to print a Length of the option string that can be passed toMemory usage Rotated and cropped Your software vendor to inform them of the issue Errors Owning the spooler daemon On my PCL or SPLError messages printing Printing Solving Problems Specifications Printer Specifications Paper Specifications Printer Specifications Specifications and DescriptionRandom Access Memory MB non expandable Paper Specifications Xerox warranty or service agreementsOverview Size mm/in. a Weight Capacity b Supported Sizes of Paper16 to 43 lb 60 to 165 g/m2 bond Maximum size Legal Guidelines for Using Paper Symptom Problem with Solution Paper Paper Output Capacity Paper SpecificationsCategory Specifications Output Tray Capacity Printer and Paper Storage Environment Index Page Creating a New Page Overlay Using a Page Overlay Basic Printing Setting Up a Host Computer Setting Up a Client Computer Deleting a Page Overlay Reinstalling Printer Software Installing Printer Software in WindowsRemoving Printer Software Printing a Document Basic Printing Orientation Printer SettingsLayout Tab Layout Options Size Paper TabCopies Scaling Toner Save Mode Graphics Tab Other Features Tab About TabPrinter Tab Using a Favorite Setting Using Help Advanced Printing Printing Multiple Pages on One Sheet of Paper N-Up Printing Printing Posters Printing a Reduced or Enlarged Document Fitting Your Document to a Selected Paper Size Using WatermarksUsing an Existing Watermark Creating a Watermark Editing a Watermark Deleting a Watermark Using Overlays What is an Overlay?Creating a New Page Overlay Using a Page Overlay Deleting a Page Overlay Setting Up a Host Computer Setting Up a Client ComputerSharing the Printer Locally Supported OS Using Your Printer in LinuxSystem Requirements Recommended Capacities Installing the Printer Driver Changing the Printer Connection Method Using the Configuration Tool Uninstalling the Printer Driver Changing Llpr Properties Windows 6 paper type, set