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Xerox 3117 manual Troubleshooting Checklist, Check Solution

Models: 3117

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Troubleshooting Checklist

If the printer is not working properly, consult the following checklist. If the printer does not pass a step, follow the corresponding troubleshooting suggestions.

					Check			Solution

	Check the power cord					Check the power source by plugging into another
	and the power switch.					outlet.

	Make sure that the					In the Ready mode, the					LED lights green. If the
	Make sure that the
					LED is on.
								LED lights red or blinks, go to “Troubleshooting


						Error Messages” on page 5.17.

	Press and hold the					• If a demo page does not print, check the paper supply
					button to print a		in the input tray.
	demo page.					• If the paper jams in the printer, go to “Clearing Paper
							Jams” on page 5.6.

	Check the demo page to					If there is a print quality problem, go to “Solving Print
	see if it is printed					Quality Problems” on page 5.11.
	correctly.

	Print a short document					• If the page does not print, check the cable connection
	from a software						between the printer and the computer.
	application to verify that					• Check the print queue or print spooler to see if the
	the computer and printer					• Check the print queue or print spooler to see if the
	the computer and printer						printer has been paused.
	are connected and are						printer has been paused.
	are connected and are					• Check the software application to ensure you are
	communicating correctly.					• Check the software application to ensure you are
	communicating correctly.						using the proper printer driver and communication
							using the proper printer driver and communication
							port. If the page is interrupted during printing, go to
							“Solving General Printing Problems” on page 5.3.

	If completing the					• “Solving General Printing Problems” on page 5.3.
	checklist does not					• “Troubleshooting Error Messages” on page 5.17.
	resolve the printer					• “Troubleshooting Error Messages” on page 5.17.
	resolve the printer					• “Common Windows Problems” on page 5.18
	problem, check the					• “Common Windows Problems” on page 5.18
	problem, check the
	following troubleshooting					• “Common Linux Problems” on page 5.19
	sections.

5.2 SOLVING PROBLEMS

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Xerox 3117 manual Troubleshooting Checklist, Check Solution

Contents

Page About the User Guide Contents Redistributing Toner Replacing the Toner Cartridge Cleaning the Outside Cleaning the InsideCommon Linux Problems Important Precautions and Safety Information 17SAVE These Instructions Environmental and Safety Consideration Ozone Safety Radio Frequency Emissions Declaration of Conformity European Countries Page Introduction You can print in Windows 98/Me/2000/XP Special FeaturesUp to 16 ppm in A4 17 ppm in Letter Feature Printer Driver FeaturesFront View Printer ComponentsRear View Description On Line/Error and Toner Save LEDsUnderstanding the Control Panel Function Description Cancel ButtonSetting Up Your Printer Components may differ from one country to another UnpackingClearance Space Selecting a LocationCarefully remove all of packing tape from the printer Grasp the front cover and pull it toward you to open Installing the Toner CartridgeSetting UP Your Printer Setting UP Your Printer You can load approximately 150 sheets of paper in the tray Loading PaperLoad paper with the print side facing up Connecting a Printer Cable Turning the Printer on Printing a Demo Various Linux See Software User Guide Installing Printer SoftwareSystem Requirements Setting UP Your Printer Using Print Materials Choosing Paper and Other Materials Guidelines for Paper and Special Materials Type and CapacitiesPaper Type Capacitya Plain paperOnly use labels recommended for laser printers Through your software. Inserting paper long-edge first may Verifying the Output Location Using the TrayUsing Manual Feed Mode Printing on Special Materials Using Print Materials Press the button on the control panel Canceling a Print JobThere are two ways to cancel a print job Button To stop a print job from the Printers folderMaintaining Your Printer Toner cartridge storage Maintaining the Toner CartridgeRedistributing Toner Maintaining Your Printer Press Using the Toner Save ModeReplacing the Toner Cartridge Cleaning the Inside Cleaning the PrinterCleaning the Outside Maintaining Your Printer Maintaining Your Printer Items Yield Average Consumables and Replacement PartsTransfer Roller Pick-up RollerSolving Problems Check Solution Troubleshooting ChecklistProblem Possible Cause Solution Solving General Printing ProblemsSoftware User Guide. Try printing a But are blank Defective or out Toner Text is wrongGarbled, or Clearing Paper Jams Paper Exit Area Solving Problems Around the Toner Cartridge Paper Feed AreaSolving Problems Tips for Avoiding Paper Jams Solving Print Quality ProblemsPrint Quality Checklist Problem Solution Solving Print Quality ProblemsLight or faded PrintDirty. Clean the LSU. See Cleaning the Inside on Scratched. Install a new toner cartridge4.6. Contact your service representative Change to a lighter weight pages. See PaperMisformed ScatterCharacters SkewBlack pages Wrinkles orCurl LED pattern Possible Problems and Solutions Troubleshooting Error MessagesCartridge and install a new one. See Installing the Toner You pressed Button while the printer is receiving DataProblem Possible Cause and Solution Common Windows ProblemsFile in Use message Appears duringEtc/printcap file Common Linux ProblemsMemory usage Length of the option string that can be passed toAm trying to print a Rotated and croppedError messages printing Errors Owning the spooler daemon On my PCL or SPLYour software vendor to inform them of the issue PrintingSolving Problems Printer Specifications Paper Specifications SpecificationsRandom Access Memory MB non expandable Printer SpecificationsSpecifications and Description Overview Paper SpecificationsXerox warranty or service agreements 16 to 43 lb 60 to 165 g/m2 bond Maximum size Legal Size mm/in. a Weight Capacity bSupported Sizes of Paper Symptom Problem with Solution Paper Guidelines for Using PaperCategory Specifications Paper SpecificationsPaper Output Capacity Output Tray CapacityPrinter and Paper Storage Environment Index Page Basic Printing Creating a New Page Overlay Using a Page OverlayDeleting a Page Overlay Setting Up a Host Computer Setting Up a Client ComputerRemoving Printer Software Reinstalling Printer SoftwareInstalling Printer Software in Windows Basic Printing Printing a DocumentLayout Tab Printer SettingsOrientation Layout OptionsCopies Paper TabSize ScalingGraphics Tab Toner Save ModePrinter Tab Other Features TabAbout Tab Using Help Using a Favorite SettingPrinting Multiple Pages on One Sheet of Paper N-Up Printing Advanced PrintingPrinting a Reduced or Enlarged Document Printing PostersUsing an Existing Watermark Using WatermarksFitting Your Document to a Selected Paper Size Creating a WatermarkDeleting a Watermark Editing a WatermarkCreating a New Page Overlay Using OverlaysWhat is an Overlay? Deleting a Page Overlay Using a Page OverlaySharing the Printer Locally Setting Up a Host ComputerSetting Up a Client Computer System Requirements Using Your Printer in LinuxSupported OS Recommended CapacitiesInstalling the Printer Driver Changing the Printer Connection Method Uninstalling the Printer Driver Using the Configuration ToolChanging Llpr Properties Windows 6 paper type, set