Solving the problems, Troubleshooting tips | Xerox 75 MX specification

Problem solving

Operator Guide

Solving the problems

Recommendations for solving some common problems are listed in Table 6-1.

Table 6-1. Troubleshooting tips

	Problem	Symptom	Recommendation

	Controller/	The printer is not	• Check to see if the cable that
	Printer	receiving jobs from	connects the controller to the
	Power	the controller or will	printer is plugged in correctly. Each
	Power	not go on when	end of the cable has a plug that is
		not go on when	end of the cable has a plug that is
		switched on.	keyed for correct fit. A plug may
			have been forced inadvertently to
			make a mismatched connection.
			Look at the keyed patterns of the
			plugs and make the connections
			correctly.

	Monitor	The monitor screen	• Move the mouse to recover from
	Power	is black.	the Power Saver mode.
	Power
			• Check to see if the LED light on
			the monitor is illuminated.
			• Check to see if the LED light on
			the controller is illuminated.
			• Check to see if the power strip is
			On and plugged into the wall
			outlet.
			• Reset the circuit breaker.

	Printer	The printer will not	• Check to see if the power cord is
	Power	power On.	correctly installed.
	Power
			• Press the white power switch to
			the On position, and then wait 2
			minutes.
			• Reset the circuit breaker.

6-2	DocuTech/DocuPrint 75/90 and DocuPrint 75 MX

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Xerox 75 MX manual Solving the problems, Troubleshooting tips

Contents

Xerox Document Services Platform USA Table of Contents Maintenance Product overview Problem solving Paper and other stock Table of Contents Operator Guide Powering down the system About this guide Contents RequirementsTelephone requirements USA FCC requirements Service requirements For service in Canada call 800 Industry Canada requirements Electromagnetic compatibility United StatesEuropean Union Introduction Operator Guide Symbology Hot surface symbol Heated surface symbol Energy Star European Union declaration of conformity Environmental Choice Labeling Safety notes Operator Guide Operator Guide Safety notes Question What is the Electricity at Work Regulation? Electricity at Work Regulation UKRegulation Check your understanding Answer Places a duty on all employers and self-employed persons toManufacturers or suppliers of such electrical systems Question Is Xerox equipment safe? Answer Question I require records of all tests Your responsibility Electrical safety Additional queriesPrinter Printer cautions Controller Controller cautions Printer power on/off indicator Power on/off indicator Printer or controller emergency power off Printer ozone information Printer laser safety Printer operational safety Safety notes Operator Guide Europe following number 01707 Page Hardware components Controller components Ultra 10/Ultra 30 controller components Printer components Green or Gold colored areas act as markers Paper trays trays Trays 1 Bypass tray tray Tray 5 Bypass Tray High Capacity feeder tray Tray guides and loading paper Performance capabilities Loading paper in Trays Loading paper in the Bypass Tray Tray Changing the Tray 6 settings Loading paper in the High Capacity Feeder TrayBypass Tray here Bypass Tray Changing the guides from 8.5 x 11 inches to A4 Finisher Top TrayStacker Tray Staple placement Stapling Unloading the Stacker during printing Peripheral hardware components Controller software ModemsPage Power-on procedures Controller power-on procedure LED Printer power-on procedure Printer power-on Power-off procedures Printer power-offPrinter power-off from the controller Printer Power-Off Using The Printer Switch Printer power-off Printer Power-Off Using The Red Button Controller power-off Energy Saver Operator Guide Maintenance Ultra 10/Ultra 30 controller power-on button and LED Emergency power-off procedures Printer faults Clearing printer faultsPaper jams Jam clearance areas Finisher area 10. Access to area Replaceable units and supplies 11. Location of CRUs and supplies Replaceable items Ordering CRUs and other supplies Telephone numbers for ordersSupplies CRUs Dry Ink Toner usage and Dry Ink Low message Dry ink toner usage and area coverage6R1006 6R1007 XE 6R90321 Performance information Paper handling guidelines Size requirement for duplex printing Staple capability for various paper weights General stapling guidelines Performance tables Operator Guide Paper and other stock Printer performance for standard paper 20 lb Printer performance for standard paper 80 gsm Xerox Europe A4 CoverFoolscap Spanish Sp. Folio Printer performance for non-standard paper Other stocks TransparenciesLabels GBC brand pre-punched Sameceda Recommendations for loading special stock Recommendations for loading special stockHole-punched Or 4 holes Pre-printed LetterheadReinforced Mylar Edge Recommendations for handling, loading, and storing paper GBC stockSameceda Loading and handling Storing Problem solving Avoiding the problems Solving the problems Troubleshooting tips Stock Handling Problem solvingOperator Guide Calling the Welcome Center