Calling the Welcome Center | Xerox 75 MX manual

Operator Guide

Problem solving

Calling the Welcome Center

If you are experiencing difficulty with your printer, check the troubleshooting tips shown in Table 6-1.Attempt to solve the problem before contacting the Welcome Center. You might be able to resolve the situation quickly. If the difficulty persists, contact the Xerox Welcome Center. The Welcome Center telephone number and other relevant information are conveniently located on the Diagnostics window. You can display this window by selecting Diagnostics on the System menu.

The Welcome Center will want to know the following information:

•The nature of the problem

•The Printer Serial Number (open the printer door, look at the top center area of the printer, to the left of the red button)

•The Fault Code if any

•The name and location of your company

If the Welcome Center phone number is not displayed on the

Diagnostics window, use one of the following phone numbers:

•USA - (800) 821-2797

•Canada - (800) 939-3769

•Europe - Local Welcome Centre

•DMO - Local Welcome Center

DocuTech/DocuPrint 75/90 and DocuPrint 75 MX

6-5

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Xerox 75 MX manual Calling the Welcome Center

Contents

Xerox Document Services Platform USA Table of Contents Product overview Maintenance Paper and other stock Problem solving Table of Contents Operator Guide About this guide Powering down the system Contents RequirementsTelephone requirements USA FCC requirements Service requirements Industry Canada requirements For service in Canada call 800 Electromagnetic compatibility United StatesEuropean Union Introduction Operator Guide Hot surface symbol Symbology Heated surface symbol Energy Star Environmental Choice Labeling European Union declaration of conformity Safety notes Operator Guide Operator Guide Safety notes Check your understanding Question What is the Electricity at Work Regulation?Electricity at Work Regulation UK Regulation Question Is Xerox equipment safe? Answer AnswerPlaces a duty on all employers and self-employed persons to Manufacturers or suppliers of such electrical systems Your responsibility Question I require records of all tests Printer cautions Electrical safetyAdditional queries Printer Controller cautions Controller Power on/off indicator Printer power on/off indicator Printer ozone information Printer or controller emergency power off Printer operational safety Printer laser safety Safety notes Operator Guide Europe following number 01707 Page Controller components Hardware components Printer components Ultra 10/Ultra 30 controller components Paper trays trays Green or Gold colored areas act as markers Bypass tray tray Trays 1 High Capacity feeder tray Tray 5 Bypass Tray Performance capabilities Tray guides and loading paper Loading paper in the Bypass Tray Tray Loading paper in Trays Bypass Tray Changing the Tray 6 settingsLoading paper in the High Capacity Feeder Tray Bypass Tray here Changing the guides from 8.5 x 11 inches to A4 Finisher Top TrayStacker Tray Stapling Staple placement Peripheral hardware components Unloading the Stacker during printing Modems Controller softwarePage Controller power-on procedure Power-on procedures LED Printer power-on Printer power-on procedure Printer Power-Off Using The Printer Switch Power-off proceduresPrinter power-off Printer power-off from the controller Printer power-off Printer Power-Off Using The Red Button Energy Saver Controller power-off Operator Guide Maintenance Ultra 10/Ultra 30 controller power-on button and LED Emergency power-off procedures Printer faults Clearing printer faultsPaper jams Jam clearance areas Finisher area Replaceable units and supplies 10. Access to area Replaceable items 11. Location of CRUs and supplies CRUs Ordering CRUs and other suppliesTelephone numbers for orders Supplies 6R1007 XE 6R90321 Dry Ink Toner usage and Dry Ink Low messageDry ink toner usage and area coverage 6R1006 Paper handling guidelines Performance information Size requirement for duplex printing General stapling guidelines Staple capability for various paper weights Performance tables Operator Guide Paper and other stock Printer performance for standard paper 20 lb Spanish Sp. Folio Printer performance for standard paper 80 gsm Xerox EuropeA4 Cover Foolscap GBC brand pre-punched Sameceda Printer performance for non-standard paper Other stocksTransparencies Labels Or 4 holes Recommendations for loading special stockRecommendations for loading special stock Hole-punched Edge Pre-printedLetterhead Reinforced Mylar Recommendations for handling, loading, and storing paper GBC stockSameceda Storing Loading and handling Avoiding the problems Problem solving Troubleshooting tips Solving the problems Handling Stock Problem solvingOperator Guide Calling the Welcome Center