Hardware Troubleshooting 131
Troubleshooting the PSII
•If the LED is alternately flashing red and green for longer than 2 minutes, the PSII is in
•If the PSII was purposely put into
•Contact Technical Support for help recovering this unit.
ZebraNet View Utility Discovery or Configuration Problems
If you are having problems using the ZebraNet View utility to discover or configure the unit, check the following:
•Verify there is not a router between the workstation running ZebraNet View and the PSII. Because the PSII does not have an IP address, TCP/IP communication cannot be started across a router. Run ZebraNet View on the same subnet as the PSII. This is not a limitation when using ZebraNet View for HP JetAdmin in IPX/SPX Discovery Mode.
•Verify the PSII has a solid green light. If the LED shows a rapidly flashing green light, check the network cable that is attached.
Unable to Print
•If you are having problems printing, verify that there is communication between the PSII and the printer. Check the following:
•Print a configuration label by pressing the test button on the PSII. If a configuration label does not print, verify the printer has media and ribbon (if used) and is not paused.
•If problems persist, contact Technical Support.
Unable to Configure Device
To assign an IP address to a ZebraNet PSII using ZebraNet View, you must be on the same subnet. If ZebraNet View has Multicast enabled, you might be able to view the ZebraNet PSII on another subnet, but you will not be able to configure the device.
HP JetAdmin or HP Web JetAdmin
The ZebraNet PSII might be set up and managed using HP JetAdmin or HP Web JetAdmin products.
04/21/2009 | ZebraNet PrintServer II User Guide |