Troubleshooting
LCD Error Conditions and Warnings
Error condition RIBBON OUT
Problem | Solution | |
In thermal transfer mode, the ribbon is not | Load the ribbon correctly. See “Ribbon Loading” on | |
loaded or loaded incorrectly. | page 34. | |
|
| |
In thermal transfer mode, the ribbon | Perform the media and ribbon sensor calibration (see | |
sensor is not sensing correctly loaded | ||
page 45). | ||
ribbon. | ||
| ||
|
| |
| Put the printer in direct thermal mode via the front panel | |
In direct thermal mode, when ribbon is not | and remove ribbon (if loaded). | |
used: | Ensure that the printer driver or software settings are | |
| ||
| correctly set (if applicable). | |
|
|
Error condition PAPER OUT
Problem | Solution | |
The media is not loaded or loaded | Reload the media. Refer to “Roll Media Loading” on | |
incorrectly. | page 22. | |
|
| |
The media sensor is not positioned | Check the position of the reflective sensor. See | |
properly. | “Positioning the Media Sensor” on page 10. | |
|
| |
| Either load the correct media or set the printer for the | |
| correct media type via the front panel. | |
The printer is set for |
| |
Ensure that the printer driver or software settings are | ||
media, but continuous media is loaded. | ||
correctly set (if applicable). | ||
| ||
|
| |
| Calibrate the printer (see page 45). | |
|
| |
| Via the front panel, locate the “SENSOR SELECT” menu | |
The incorrect media sensor is being used. | item (page 41) and manually select the correct sensing | |
| method. | |
|
|
PAGE 51 OF 57 | 0808 |