Calibration
Problem | Solution | |
| Adjust the reflective sensor position. See page 11. | |
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| Set the printer for the correct media type. See page 41. | |
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| Ensure that the media guides are properly positioned. | |
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Loss of printing registration on labels. | Via the front panel, locate the “SENSOR SELECT” menu | |
Excessive vertical drift in | item (page 41) and manually select the correct sensing | |
registration. | method. | |
| Reload the media. Check the reflective sensor position | |
| (see page 11). | |
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| Clean the platen roller according to the instructions on | |
| page 56. | |
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| Perform a manual calibration (see page 45). | |
“Auto Calibrate” failed. |
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Load the media. Ensure that the reflective sensor is | ||
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| properly positioned (see page 11). | |
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Communications Problems
A label format was sent to the printer but not recognized. The DATA light does not flash.
Problem | Solution | |
| Check the printer driver or software communications | |
| settings (if applicable). | |
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| Verify the prefix and delimiter characters. See page 49. | |
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The printer does not respond to label | Are you using the correct communication cable? See | |
page 18 for the requirements. | ||
requests. | ||
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Via the front panel, check the protocol setting. It should | ||
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| be set to “none.” See page 47. | |
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| Ensure that the correct driver is being used (if | |
| applicable). | |
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