Troubleshooting
Troubleshooting Procedures
Example • There are
Possible Cause:
•Ribbon cartridge is not correctly positioned. Solutions:
•Ensure that the ribbon is properly rolled onto the ribbon cores of the cartridge and that there are no wrinkles in the ribbon.
•Replace ribbon cassette.
Possible Cause:
•Printhead is dirty. Solution:
•Clean the Printhead (refer to Chapter 5).
Possible Cause:
•Printhead elements are damaged (e.g., scratched or burnt). Solution:
•Call Zebra Customer Service for Printhead replacement information.
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