ZyXEL Communications AES-100 manual Password, Remote Server, Snmp

AES-100 User’s Guide

11.6Password

I forgot the password to my AES-100.

Table 11-6 Troubleshooting the Password

OPTIONS CORRECTIVE ACTION

1Send a screen shot of your AES-100’s MAC address to your local distributor.

2Refer to the BOOTP/TFTP Firmware Update section to update your firmware. All settings will return to default value, so any configurations you have made will be lost.

11.7Remote Server

The user’s computer behind the ADSL modem or router can not access a remote server.

Table 11-7 Troubleshooting a Remote Server

STEPS CORRECTIVE ACTION

1Refer to Data Transmission in this chapter to make sure that the user is able to transmit to the AES-100.

2Make sure the gateway’s IP address is the same as the one configured in the user’s computer.

3Check the VLAN configuration of the Ethernet port on the AES-100 (refer to the Bridge Configuration chapter).

4Check the Ethernet cable and connections between the AES-100 and the gateway.

5Try to access another remote server.

If data can be transmitted to a different remote server, the remote server that could not be accessed may have a problem.

11.8SNMP

The SNMP manager server can not get information from the AES-100.

Table 11-8 Troubleshooting the SNMP Server

STEPS CORRECTIVE ACTION

1Ping the SNMP server from the AES-100.

If you cannot, change the cable or IP configuration (see the IP Configuration chapter).

2Check to see that the community (or trusted host) in the AES-100 matches the SNMP server’s community.

If these steps fail to correct the problem, contact the distributor.

Troubleshooting 11-3