Chapter 16 Troubleshooting

I cannot access the Internet anymore. I had access to the Internet (with the NWA), but my Internet connection is not available anymore.

1Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Section 1.7 on page 27.

2Reboot the NWA.

3If the problem continues, contact your ISP or network administrator.

The Internet connection is slow or intermittent.

1There might be a lot of traffic on the network. Look at the LEDs, and check Section 1.7 on page 27. If the NWA is sending or receiving a lot of information, try closing some programs that use the Internet, especially peer-to-peer applications.

2Check the signal strength. If the signal is weak, try moving the NWA (in wireless client mode) closer to the AP (if possible), and look around to see if there are any devices that might be interfering with the wireless network (microwaves, other wireless networks, and so on).

3Reboot the NWA.

4If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions.

Advanced Suggestions

• Check the settings for QoS. If it is disabled, you might consider activating it.

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NWA1100-N User’s Guide