P-334U/P-335U User’s Guide

24.3 Problems with the WAN

Table 85 Troubleshooting the WAN

PROBLEM

CORRECTIVE ACTION

 

 

The WAN LED is

Check the connections between the ZyXEL Device WAN port and the cable/DSL

off.

modem or ethernet jack.

 

Check whether your cable/DSL device requires a crossover or straight-through

 

cable.

I cannot get a

Click WAN to verify your settings.

WAN IP address

The username and password apply to PPPoE and PPPoA encapsulation only.

from the ISP.

Make sure that you have entered the correct Service Type, User Name and

 

 

Password (be sure to use the correct casing). Refer to the WAN Setup chapter.

 

 

I cannot access

Make sure the ZyXEL Device is turned on and connected to the network.

the Internet.

Verify your WAN settings. Refer to the chapter on WAN setup.

 

 

Make sure you entered the correct user name and password.

 

If you use PPPoE pass through, make sure that bridge mode is turned on.

 

 

The Internet

If you use PPPoE encapsulation, check the idle time-out setting. Refer to the

connection

Chapter 6 on page 95.

disconnects.

Contact your ISP.

 

 

 

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Chapter 24 Troubleshooting