ZyXEL Communications P-334U, P-335U 24.4 Problems Accessing the ZyXEL Device, 24.5Problems with Restricted Web Pages and Keyword Blocking

P-334U/P-335U User’s Guide

24.4 Problems Accessing the ZyXEL Device

Table 86 Troubleshooting Accessing the ZyXEL Device

PROBLEM	CORRECTIVE ACTION
I cannot	The username is “admin”. The default password is “1234”. The Password and
access the	Username fields are case-sensitive. Make sure that you enter the correct password
ZyXEL Device.	and username using the proper casing.
	If you have changed the password and have now forgotten it, you will need to upload
	the default configuration file. This restores all of the factory defaults including the
	password.
I cannot	Make sure that there is not a Telnet console session running.
access the	Use the ZyXEL Device’s WAN IP address when configuring from the WAN. Refer to
web
	the instructions on checking your WAN connection.
configurator.
	Use the ZyXEL Device’s LAN IP address when configuring from the LAN. Refer to for
	instructions on checking your LAN connection.
	Check that you have enabled web service access. If you have configured a secured
	client IP address, your computer’s IP address must match it. Refer to the chapter on
	remote management for details.
	Your computer’s and the ZyXEL Device’s IP addresses must be on the same subnet
	for LAN access.
	If you changed the ZyXEL Device’s LAN IP address, then enter the new one as the
	URL.
	See the following section to check that pop-up windows, JavaScripts and Java
	permissions are allowed.

24.5Problems with Restricted Web Pages and Keyword Blocking

Table 87 Troubleshooting Restricted Web Pages and Keyword Blocking

PROBLEM	CORRECTIVE ACTION
Access to a	Make sure that the Enable Parental Control check box is selected in the Parental
restricted web	Control screen.
page is not
	Make sure that you select a category in the Parental Control screen to restrict access
blocked.
	to web pages relevant to that category. For example, select the Gambling check box to
	prevent access to www.onlinegambling.com.
Access to a	Make sure that you select the Keyword Blocking check box in the Content Filtering
web page with	screen. Make sure that the keywords that you type are listed in the Keyword List.
a URL
	If a keyword that is listed in the Keyword List is not blocked when it is found in a URL,
containing a
	customize the keyword blocking using commands. See the Customizing Keyword
forbidden
	Blocking URL Checking section in the Content Filter chapter.
keyword is not
blocked.

Chapter 24 Troubleshooting 233