P-334U/P-335U User’s Guide

Table 87 Troubleshooting Restricted Web Pages and Keyword Blocking

PROBLEM

CORRECTIVE ACTION

 

 

Parental

Restart the device to clear the cache.

Control is

 

The content filter server may be unavailable. The View Logs screen can display

configured

content filtering log messages. See the Log Descriptions appendix for a list of possible

correctly, but I

can still

log messages. In the View Logs screen copy and paste the log messages and e-mail

them to customer support with an explanation of the problem.

access

restricted web

If you still have problems, contact your vendor or customer support for further advice.

pages.

 

Problems with the Password

Table 88 Troubleshooting the Password

PROBLEM

CORRECTIVE ACTION

 

 

Cannot access the

The password field is case sensitive. Make sure that you enter the correct

ZyXEL Device.

password using the proper casing.

 

Use the Reset button to restore the factory default configuration file. This will

 

restore all of the factory defaults including the password; see section 2.3 for

 

details.

Problems with Remote Management

Table 89 Troubleshooting Telnet

PROBLEM

CORRECTIVE ACTION

 

 

Cannot access the

Refer to Chapter 16 on page 185 for scenarios when remote management may

ZyXEL Device from

not be possible.

the LAN or WAN.

 

When NAT is enabled:

 

 

• Use the ZyXEL Device's WAN IP address when configuring from the WAN.

 

• Use the ZyXEL Device's LAN IP address when configuring from the LAN.

 

 

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Chapter 24 Troubleshooting