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ZyXEL Communications Prestige 128 user manual Problems with the LAN Interface

Models: Prestige 128

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Problems with the LAN Interface

Can’t PING any station on the LAN

1.Check the LAN LED on the front panel of your Prestige. If it is on, then the link is up. If it is off, then check the cables connecting your Prestige to your LAN.

2.The type of Ethernet interface that you have configured in menu 3.1. Verify that you are using the same (AUI or 10BaseT) as configured in this menu.

3.Verify with your network administrator that the IP address and the IP subnet mask configured in menu 3.2 are valid for that LAN.

4.Check the physical Ethernet cable, and make sure the connections on the Prestige and also to the hub are secure.

Problems Connecting to a Remote Node or ISP

1.Check menu 24.1 to verify the ISDN status. If it indicates down then refer to the section on the ISDN line problems.

2.In menu 24.4.5, do a manual call to that Remote Node. You will see some messages printed onto the screen. The messages will show you whether the call has been connected or not. If the call is not connected, verify the following parameters in menu 11: Pri(mary) Phone #, Sec(ondary) Phone #, and Transfer Rate.

3.If the call is connected, but the call still terminates, then there may be some kind of negotiation problem. Verify the following parameters in menu 11: My Login, My Password, Route, IP LAN Addr. Also verify your IP address in menu 3.2.

4.If you check the error log in menu 24.3.1, this will usually give you some logs regarding why the call was dropped. If there is

136 Troubleshooting

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ZyXEL Communications Prestige 128 user manual Problems with the LAN Interface, Problems Connecting to a Remote Node or ISP

Contents

JiH5 ACCESSING INTERNET & INTRANETPrestige User’s Manual VersionZyXEL Limited Warranty FCC Part 15 Information Copyright 1997 by ZyXELAcknowledgments Information for Canadian Users Page ∙ E-mail Contacting ZyXELZyXEL Communications Corporation 1 Introduction Contents2 Before You Begin 3 Installation4 Configuring for Internet Access 6 Dial-In Configuration 5 Remote Node Configuration7 TCP/IP Configuration 8 Novell IPX Configuration13 Telnet Configuration and Capabilities 10 Filter Configuration14 System Maintenance 11 SNMP17 Index 15 Troubleshooting16 ISDN Switch Types xiii Introduction FeaturesEase of Installation Multiple Networking Protocol Support ISDN Basic Rate Interface BRIStandard Phone Jack Dial On DemandDHCP Support Dynamic Host Configuration Protocol RADIUS Remote Authentication Dial In User ServiceFull Network Management PPP SecurityApplications For Your Prestige Internet AccessData Compression Networking CompatibilityTelecommuting Server What This Manual CoversPacking List What This Manual Doesn’t CoverOther Resources Additional Installation Requirements 8 Introduction Road Map and Flow Before You Begin10 Before You Begin Completing the WorksheetFigure 2-1 Installation Guide Ordering Your ISDN Line Collecting General Setup InformationSwitch Type Collecting ISDN Phone Line InformationGeography No of Phone #sAmerica, select your ISDN switch type. For DSS1 and 1TR6, verify this field to make sure that you have the proper firmware loaded 14 Before You Begin Collecting Ethernet Setup InformationNumber of Host IDs IP Subnet MaskNumber of Bits Before You BeginISDN Setup Information General Setup InformationPrestige Setup and Installation Worksheet 16 Before You BeginDSS1 ISDN North America ISDN∙ 1st Telephone Number ∙ Analog Call check one∙ A/B Adapter 2 Number & Subaddress 1TR6 ISDN∙ Outside Line Prefix Number ∙ PBX Number S/T Bus Number∙ A/B Adapter 2 Number Ethernet Setup Information∙ Outside Line Prefix Number ∙ PBX Number S/T Bus Number20 Before You Begin A Warning On Connection Cables InstallationConnecting Your Computer and Your Prestige Connecting an ISDN Line to your Prestige Connecting the RS-232 Cable to your PrestigeConnecting a Telephone/Fax to your Prestige 22 Installation∙ AUI Connecting an Ethernet Cable to your Prestige∙ UTP Prestige Front Panel Connecting a Power Adapter to your PrestigeFigure 3-3 Power on Messages Powering On Your PrestigeFigure 3-4 Login Screen Navigating Through the System Management Terminal InterfaceMain Menu, where typing 99 is the only method to exit the SMT 28 Installation System Management Terminal Interface SummaryFigure 3-5 SMT Main Menu Menu TitleGeneral Setup North American ISDN ISDN Setup1. Switch Type - Verify the switch type information with your telephone company. For North America, select the type of switch used by your telephone company. If your switch type is not currently shown, press the space bar to change to the next switch repeat until you see the correct switch type. The Prestige will not be able to place or to receive calls if the wrong switch type is specified. If you are not sure, contact your telephone company to confirm the exact switch type DSS1 & 1TR6 ISDN 6. Dial Prefix to Access Outside Line - Enter the prefix number if the Prestige is connected to an ISDN PBX. This number will be added to all outgoing calls and should be no longer than 3 digits. Otherwise, leave this field blank 34 Installation General Ethernet Setup Ethernet SetupFigure 3-11 Menu 3.1 - General Ethernet Setup TCP/IP Ethernet Setup and DHCPFigure 3-12 Menu 3.2 - TCP/IP Ethernet Setup 38 Installation Bridge Ethernet Setup Novell IPX Ethernet SetupRefer to the chapter on Novell IPX configuration Refer to the chapter on Bridging configurationConfiguring for Internet Access Configuring for Internet Access IP Addresses and the InternetFigure 4-2 Menu 4 - Internet Access Setup Internet Access Configuration5. My Login Name - Enter the login name given to you by your ISP 44 Configuring for Internet Access Single User AccountIn summary Configuration for Single User Account Configuring Backup ISP Accounts 48 Configuring for Internet Access Configuring for Internet Access 50 Remote Node Configuration Remote Node ConfigurationFigure 5-2 Menu 11.1 - Remote Node Profile Figure 5-1 Menu 11 - Remote Node SetupRemote Node Configuration 52 Remote Node Configuration ∙ PAP sends the user name and password in plain text 54 Remote Node Configuration 18. Telco Options Allocated Budget min - This field will set a budget outgoing call time for the Remote Node. The default for this field is 0 for no budget control 56 Remote Node Configuration Bandwidth on DemandEditing PPP Options 58 Remote Node Configuration ∙ 128 - Two channels will be used when a packet triggers a call∙ CISCO PPP - Cisco PPP options will be used ∙ 64 - Only one channel will be usedRemote Node Configuration to confirm your selections, or press ESC to cancel your selections60 Dial-In Configuration Dial-In ConfigurationFigure 6-1 Example of Remote User Telecommuter TelecommutingDial-In Server Application Figure 6-2 Example of a Dial-In Server Application Default Dial-In Setup∙ None - No CLID is required 64 Dial-In Configuration 11. IP Pool IP Start Addr - This field is active only if you 66 Dial-In Configuration Dial-In Users SetupFigure 6-5 Menu 14.1 - Edit Dial-in User Figure 6-4 Menu 14 - Dial-in User Setupare displayed with a - minus sign at the beginning of the name in Menu More on CLID IP Subnet Mask TCP/IP ConfigurationTCP/IP Configuration LAN-to-LAN ApplicationRemote Node Setup See page for more information on the Single User Account feature 74 TCP/IP Configuration Static Route SetupFigure 7-4 Static Routing Example Figure 7-5 Menu 12 - Static Route Setup - Main Menu76 TCP/IP Configuration Figure 7-6 IP Static Route Setup6. The Metric and the Private parameters have the same meaning as those in the Remote Node Setup IPX Network Environment Novell IPX ConfigurationFrame Type Network NumbersFigure 8-1 Prestige Operating in IPX Environment Prestige on LAN with ServerPrestige on LAN without Server IPX Spoofing IPX Ethernet Setup∙ ∙ ∙ Ethernet ∙ SNAP 82 Novell IPX Configuration Remote Node SetupLAN-to-LAN Application Figure 8-3 LAN-to-LAN application1. Route - Make sure IPX is among the protocols in the Route field 84 Novell IPX Configuration Static Route SetupFigure 8-6 Menu 12.2 - Edit IPX Static Route Figure 8-5 NetWare Servers on Both Sides of the Link86 Novell IPX Configuration Novell IPX Configuration IPX Spoofing Bridging Configuration88 Bridging Configuration Bridge Ethernet Setup LAN-to-LAN Application Figure 9-1 Bridge Ethernet Setup90 Bridging Configuration need to configure a Remote Node in order to dial out to another office Remote Node Setup92 Bridging Configuration Default Dial-In Setup for BridgeBridge Static Route Setup Figure 9-3 Menu 12.4 - Bridge Static Route About Filtering Filter ConfigurationFilter Configuration Configuring a Filter SetPrestige’s Filter Structure ∙ # - Refers to the filter rule number ∙ Pr - Protocol ∙ SA - Source Address ∙ SP - Source Port number TCP/IP Filter Rule Configuring a Filter Rule∙ Yes ∙ No 100 Filter Configuration ∙ Yes - filter match only established TCP connections Figure 10-5 Menu 21.1.1 - Generic Filter Rule Generic Filter RuleNovell IPX Filter Rule ∙ None ∙ RIP Request ∙ RIP Response ∙ SAP Request ∙ SAP Response About SNMP Configuring Your Prestige For SNMP SupportSNMP SNMP Figure 11-1 Menu 22 - SNMP Configuration108 SNMP SNMP System Security Using RADIUS AuthenticationInstalling a RADIUS Server Configuring the Prestige for RADIUS Authentication This will bring you to Menu 23.2 - System Security - External Server Adding Users to the RADIUS Database Using RADIUS Authentication for CLIDConfiguring the SMT Password 5. Re-type your new system password for confirmation purposes and press ENTER About Telnet Configuration Telnet Configuration and CapabilitiesTelnet Capabilities Single AdministratorSystem Timeout System Status System Maintenance2. From this menu, select option 1. System Status 8. TXPkt - the number of transmitted packets on this channel Figure 14-3 LAN Packet Which Triggered Last Call Terminal Baud RateLog and Trace Syslog And Accounting View Error LogDiagnostic Figure 14-6 Menu 24.4 - System Maintenance - Diagnostic 126 System Maintenance Backup Configuration Software Update Restore ConfigurationFigure 14-9 Example of uploading RAS using PCPLUS Command Interpreter ModeCall Control Figure 14-10 Menu 24.9.1 Call Control Parameters Call Control ParametersFigure 14-11 Blacklist BlacklistFigure 14-12 Budget Management Budget ManagementSystem Maintenance Problems Starting Up the Prestige TroubleshootingNone of the LEDs are on when you power up the Prestige Connecting the RS-232 cable, cannot access the SMTThe ISDN loopback test failed Problems With the ISDN LineThe ISDN initialization failed Can’t PING any station on the LAN Problems with the LAN InterfaceProblems Connecting to a Remote Node or ISP Problems Connecting to a Remote User Provisioning For the AT&T 5ESS Switches ISDN Switch TypesProvisioning For U.S. Switches Setting Provisioning FeatureProvisioning Feature SettingProvisioning Feature Provisioning For the Northern Telecom SwitchSetting Provisioning FeatureSetting Provisioning FeatureISDN Switch Types EKTSIndex See IPX PABX IOC, 11. See ISDN Ordering Code IP Address, 14144 Index