30

Troubleshooting

30.1 Overview

This chapter offers some suggestions to solve problems you might encounter. The potential problems are divided into the following categories.

Power, Hardware Connections, and LEDs

NBG4615 Access and Login

Internet Access

Resetting the NBG4615 to Its Factory Defaults

Wireless Router/AP Troubleshooting

USB Device Problems

ZyXEL Share Center Utility Problems

30.2Power, Hardware Connections, and LEDs

The NBG4615 does not turn on. None of the LEDs turn on.

1Make sure you are using the power adaptor or cord included with the NBG4615.

2Make sure the power adaptor or cord is connected to the NBG4615 and plugged in to an appropriate power source. Make sure the power source is turned on.

3Disconnect and re-connect the power adaptor or cord to the NBG4615.

4If the problem continues, contact the vendor.

One of the LEDs does not behave as expected.

1Make sure you understand the normal behavior of the LED. See Section 1.5 on page 22.

2Check the hardware connections. See the Quick Start Guide.

3Inspect your cables for damage. Contact the vendor to replace any damaged cables.

 

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NBG4615 User’s Guide