Chapter 30 Troubleshooting

4Disconnect and re-connect the power adaptor to the NBG4615.

5If the problem continues, contact the vendor.

30.3NBG4615 Access and Login

I don’t know the IP address of my NBG4615.

1The default IP address is 192.168.1.1.

2If you changed the IP address and have forgotten it, you might get the IP address of the NBG4615 by looking up the IP address of the default gateway for your computer. To do this in most Windows computers, click Start > Run, enter cmd, and then enter ipconfig. The IP address of the Default Gateway might be the IP address of the NBG4615 (it depends on the network), so enter this IP address in your Internet browser.Set your device to Router Mode, login (see the Quick Start Guide for instructions) and go to the Device Information table in the Status screen. Your NBG4615’s IP address is available in the Device Information table.

If the DHCP setting under LAN information is None, your device has a fixed IP address.

If the DHCP setting under LAN information is Client, then your device receives an IP address from a DHCP server on the network.

3If your NBG4615 is a DHCP client, you can find your IP address from the DHCP server. This information is only available from the DHCP server which allocates IP addresses on your network. Find this information directly from the DHCP server or contact your system administrator for more information.

4Reset your NBG4615 to change all settings back to their default. This means your current settings are lost. See Section 30.5 on page 227 in the Troubleshooting for information on resetting your NBG4615.

I forgot the password.

1The default password is 1234.

2If this does not work, you have to reset the device to its factory defaults. See Section 30.5 on page 227.

I cannot see or access the Login screen in the Web Configurator.

1Make sure you are using the correct IP address.

The default IP address is 192.168.1.1.

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NBG4615 User’s Guide