Chapter 30 Troubleshooting

3Reboot the NBG4615.

4If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions.

Advanced Suggestion

• Check the settings for QoS. If it is disabled, you might consider activating it.

30.5Resetting the NBG4615 to Its Factory Defaults

If you reset the NBG4615, you lose all of the changes you have made. The NBG4615 re-loads its default settings, and the password resets to 1234. You have to make all of your changes again.

You will lose all of your changes when you push the RESET button.To reset the NBG4615:

1Make sure the power LED is on.

2Press the RESET button for longer than 1 second to restart/reboot the NBG4615.

3Press the RESET button for longer than five seconds to set the NBG4615 back to its factory-default configurations.

If the NBG4615 restarts automatically, wait for the NBG4615 to finish restarting, and log in to the Web Configurator. The password is “1234”.

If the NBG4615 does not restart automatically, disconnect and reconnect the NBG4615’s power. Then, follow the directions above again.

30.6Wireless Router/AP Troubleshooting

I cannot access the NBG4615 or ping any computer from the WLAN (wireless AP or router).

1Make sure the wireless LAN is enabled on the NBG4615.2Make sure the wireless adapter on the wireless station is working properly.

3Make sure the wireless adapter installed on your computer is IEEE 802.11 compatible and supports the same wireless standard as the NBG4615.

 

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NBG4615 User’s Guide