Able Planet OL-1747-02 Technical Assistance Center, Contacting TAC by Using the Cisco TAC Website

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Preface

Obtaining Technical Assistance

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to the following website:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

Siemens 9751 9006i DTMF Integration Guide

 

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Contents Siemens 9751 9006i Dtmf Integration Guide Siemens 9751 9006i Dtmf Integration Guide Preface Exiting the Cisco Unity Software A-1 Audience PurposeConvention Description OrganizationConventions Document Location Cisco Unity DocumentationViii Ordering Documentation Obtaining DocumentationWorld Wide Web Documentation CD-ROMCisco.com Obtaining Technical AssistanceDocumentation Feedback Technical Assistance Center Contacting TAC by Using the Cisco TAC WebsiteContacting TAC by Telephone Integration Steps Integration OverviewPhone System RequirementsCisco Unity Server Integration DescriptionProgramming the Phone System Integration FeaturesTo program the phone system for analog ports Parameter Required SettingNytpe NAT Actcde Devfunc Anate Msgwlmp Specl Type VCE FPN ParameterTransfer Type Usage Configuring Cisco Unity for the IntegrationTo confirm that the integration is enabled To enter port settings Switch Parameter Required SettingTo set up the test configuration Testing the IntegrationTo test an external call with release transfer To test an internal call with release transfer To test supervised transfer To set up supervised transfer on Cisco UnityTo return Example Subscriber to the default settings Dual Phone System Integration Overview Integration Steps When No Phone Systems Are InstalledSiemens 9751 9006i Dtmf Integration Guide Changing Cisco Unity Administrator Settings To specify switch settings for the traditional phone system To modify voice port settings To specify switch settings for Cisco CallManagerSiemens 9751 9006i Dtmf Integration Guide OL-1747-02 Changing the Number of Installed Ports To remove the existing AV-Cisco TSP To reinstall the AV-Cisco service providerOL-1747-02 To exit the Cisco Unity software from another computer Exiting the Cisco Unity SoftwareTo shut down or restart the Cisco Unity server Starting the Cisco Unity SoftwareClick Start Cisco Unity To start the Cisco Unity software from another computer Setting Up Cisco Unity to Remap Extension Numbers Remapping Extension Numbers Remapping FeatureTo remap extension numbers Wildcard Result Syntax and ExamplesRule Original Number New Number Phone System Integration Click OK To set the Port assignments in the RegistryOL-1747-02 OL-1747-02