Chapter 1 Siemens 9751 9006i DTMF Integration
Testing the Integration
To set up supervised transfer on Cisco Unity
Step 1 In the Cisco Unity Administrator, go to Subscribers > Subscribers > Call Transfer.
If Example Subscriber is not displayed, click the Find icon (the magnifying glass) in the title bar, then click Find, and select Example Subscriber in the list that appears.
For more information on transfer settings, refer to the “Subscriber Template Call Transfer Settings” section in the Help for the Cisco Unity Administrator.
Step 2 Under Transfer Type, click Supervise Transfer.
Step 3 Set the Rings to Wait For field to 3.
Step 4 Click the Save icon.
To test supervised transfer
Step 1 From Phone 2, enter the access code necessary to get an outside line, then enter the number outside callers use to dial directly to Cisco Unity.
Step 2 On the Status Monitor, note the port that handles this call.
Step 3 When you hear the opening greeting, enter the extension for Phone 1. Hearing the opening greeting means that the port is configured correctly.
Step 4 Confirm that Phone 1 rings and that you do not hear a ringback tone on Phone 2. Instead, you should hear the indication your phone system uses to mean that the call is on hold (for example, music or beeps).
Step 5 Do not answer Phone 1, and confirm that the state of the port handling the call remains “Busy.” This state and hearing an indication that you are on hold mean that Cisco Unity is supervising the transfer.
Step 6 Confirm that, after three rings, you hear the greeting for Example Subscriber. Hearing the greeting means that Cisco Unity successfully recalled the
Step 7 During the greeting, hang up Phone 2.
|
| Siemens 9751 9006i DTMF Integration Guide |
|
|
|
|
| ||
|
|
| ||
|
|
|