Kodak 8650 manual Troubleshooting the printer

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4 Troubleshooting the printer

This chapter describes the problems you may occasionally have with the KODAK DIGITAL SCIENCE 8650/8650 PS Color Printer. It also tells how to solve these problems. This chapter contains the following sections:

•Error messages and how to resolve them

•What to do when mismatches occur

•What to do if the printer is not operating as it should

•Clearing the paper path

•Cleaning the pick rollers

•Cleaning the sensors

•Packing the printer

•Getting additional help

October 1997

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Contents Kodak Digital Science Part No H9657Radio Frequency Interference Regulatory Information Safety Regulations Table of contents Troubleshooting the printer Operating the printerAppendix C Customizing the printer Appendix a Printer specifications/site requirementsAppendix B Accessories and supplies IndexUsing this guide About this guideAbout the other guides included with the printer Getting help or additional information Introduction About printer memoryMedia and image size Paper/Transparency size Maximum image sizeInterfaces Interface Type Printer ModeInterface Type Version Printer Mode Printer drivers and export modules Fonts Resident fontsSetting up the printer Finding a location for the printer Unpacking the printer Remove the shipping tape from the printer cover Cleaning the print head Takeup spool Supply spool Metal roller bar Metal bar Header line Storing the ribbon Loading the ribbonHandling the ribbon Loading ribbon in the printer Take-up spool Supply spool Setting up the printer Storing media Unpacking and adjusting the paper trayWorking with media Paper and humidityHandling humidity-related paper problems Loading media Setting up the printer Setting up the printer Putting the dust cover on Connecting the cables Connecting a parallel cable Connecting a LocalTalk cableConnecting a Scsi cable Scsi ports Raster printing only Connecting the power cord Checking and changing printer settings Changing the operating modeChanging the media settings Changing the media typeChanging the paper color About printer initialization If the printer does not initialize itselfWhat’s next Operating the printer Looking at the display panel Operating the printer Working with the printer settings Printer settingsScsi Working in Setup mode About specifying port informationSpecifying the printer’s Scsi ID raster mode Specifying the Scsi connection PostScript modeWorking with media 2Kodak thermal paper types, sizes, and image size CAT No210 x 307 mm 217 x 307 mm 3Transparency material size and maximum image size CAT No 853 CAT No 163 210 x 358 mm Printing from computer applications Scheduling jobs Handling and storing prints and transparencies Cleaning the printer Keeping the printer in good working order Working with the printerTroubleshooting the printer Error messages and how to resolve them 1Common error messagesParallel connection only Other connectionsLoad Paper 2Machine Generated Error Codes Controller Printed Circuit Board 3Common error messages Error Description Possible solutionReceiver type mismatch When mismatches occurRibbon type mismatch Receiver size mismatchIf the printer is not operating correctly Solving common printer problemsProblem Possible cause Possible solutions Fingerprints have caused Clearing the paper path Troubleshooting the printer Troubleshooting the printer Cleaning the pick rollers Troubleshooting the printer Cleaning the sensors Important Before cleaning, turn off the printerRepacking the printer Shipping tape Getting additional help Country Country code Helpline numberAppendix a Printer speciﬁcations/ site requirements Printer dimensionsPrinter weight Printer speciﬁcationsOperating environment Power requirementsPower consumption Voltage/frequencySupplies Appendix B Accessories and suppliesAccessories Ribbons Maximum Catalog Ribbon Type Image Size NumberPaper Paper Type Catalog Size NumberTransparency material Transparency Type Size NumberAppendix C Customizing the printer Installing the hard drive Adding an external hard driveInitializing the hard drive For Printing or PS Mode window appears Downloading additional fonts to the hard drive Disk Click Download Preparing to install a Simm Adding memory to the printerAppendix C Customizing the printer Appendix C Customizing the printer Appendix C Customizing the printer Installing the Simm card Finishing up Index CablesIndex Index Jams Index Index Index Scsi ID Index Index Kodak Canada INC