Kodak 8650 manual Getting additional help, Country Country code Helpline number

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Troubleshooting the printer

Getting additional help

Your Kodak dealer is the best source for information about your printer and about purchasing supplies and accessories.

In addition, technical support is also available on Kodak’s web site at www.kodak.com Call 1-800-23KODAK (1-800-235-6325) from 9:00 a.m. to 8:00 p.m. Eastern Standard Time on regular business days.

Help numbers for the Asia/Paciﬁc and European regions are listed below.

Country	Country code	Helpline number

Australia	61	3 353 2173

Hong Kong	85	2 5649387

Indonesia	62	21 430 4527

Korea	82	02 708 5471 4

Malaysia	60	3 757 2722

Philippines	63	2 816 67 18

Singapore	65	4736611

Thailand	66	2 271 3040 x396

Taiwan	88	6 2 893 8234

Country	Country code	Helpline number

Belgium	32	02/2632400

Denmark	45	43/717111

Finland	358	90/87071

France	33	1/4989-0083

Germany	49	0711/406-5561

Italy	39	02/66028454

Netherlands	31	03405/99704

Norway	47	02/818181

Spain	34	91/6267100

Sweden	46	08/58023663

UK	44	044261122 Ext. 44239

October 1997

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Contents Kodak Digital Science Part No H9657Radio Frequency Interference Regulatory Information Safety Regulations Table of contents Troubleshooting the printer Operating the printerAppendix a Printer specifications/site requirements Appendix B Accessories and suppliesAppendix C Customizing the printer IndexUsing this guide About this guideAbout the other guides included with the printer Getting help or additional information Introduction About printer memoryMedia and image size Paper/Transparency size Maximum image sizeInterfaces Interface Type Printer ModeInterface Type Version Printer Mode Printer drivers and export modules Fonts Resident fontsSetting up the printer Finding a location for the printer Unpacking the printer Remove the shipping tape from the printer cover Cleaning the print head Takeup spool Supply spool Metal roller bar Metal bar Header line Storing the ribbon Loading the ribbonHandling the ribbon Loading ribbon in the printer Take-up spool Supply spool Setting up the printer Unpacking and adjusting the paper tray Working with mediaStoring media Paper and humidityHandling humidity-related paper problems Loading media Setting up the printer Setting up the printer Putting the dust cover on Connecting the cables Connecting a parallel cable Connecting a LocalTalk cableConnecting a Scsi cable Scsi ports Raster printing only Connecting the power cord Checking and changing printer settings Changing the operating modeChanging the media settings Changing the media typeChanging the paper color About printer initialization If the printer does not initialize itselfWhat’s next Operating the printer Looking at the display panel Operating the printer Working with the printer settings Printer settingsScsi Working in Setup mode About specifying port informationSpecifying the printer’s Scsi ID raster mode Specifying the Scsi connection PostScript modeWorking with media 2Kodak thermal paper types, sizes, and image size CAT No210 x 307 mm 217 x 307 mm 3Transparency material size and maximum image size CAT No 853 CAT No 163 210 x 358 mm Printing from computer applications Scheduling jobs Handling and storing prints and transparencies Cleaning the printer Keeping the printer in good working order Working with the printerTroubleshooting the printer Error messages and how to resolve them 1Common error messagesParallel connection only Other connectionsLoad Paper 2Machine Generated Error Codes Controller Printed Circuit Board 3Common error messages Error Description Possible solutionWhen mismatches occur Ribbon type mismatchReceiver type mismatch Receiver size mismatchIf the printer is not operating correctly Solving common printer problemsProblem Possible cause Possible solutions Fingerprints have caused Clearing the paper path Troubleshooting the printer Troubleshooting the printer Cleaning the pick rollers Troubleshooting the printer Cleaning the sensors Important Before cleaning, turn off the printerRepacking the printer Shipping tape Getting additional help Country Country code Helpline numberPrinter dimensions Printer weightAppendix a Printer speciﬁcations/ site requirements Printer speciﬁcationsPower requirements Power consumptionOperating environment Voltage/frequencySupplies Appendix B Accessories and suppliesAccessories Ribbons Maximum Catalog Ribbon Type Image Size NumberPaper Paper Type Catalog Size NumberTransparency material Transparency Type Size NumberAppendix C Customizing the printer Installing the hard drive Adding an external hard driveInitializing the hard drive For Printing or PS Mode window appears Downloading additional fonts to the hard drive Disk Click Download Preparing to install a Simm Adding memory to the printerAppendix C Customizing the printer Appendix C Customizing the printer Appendix C Customizing the printer Installing the Simm card Finishing up Index CablesIndex Index Jams Index Index Index Scsi ID Index Index Kodak Canada INC