Troubleshooting the printer
Multicolored spots |
| • Clean the printer and the surrounding |
appear on prints. |
| area. |
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| • Move the printer away from ventilation |
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| ducts or open doors. |
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Smudges, smears, and | Fingerprints or other | Handle media and ribbon carefully and as |
fingerprints have caused | oils have contaminated | described in Chapter 2 of this guide. |
irregularly shaped and | the paper or ribbon. | Use only KODAK EKTATHERM XLS |
colored areas to appear |
| XTRALIFE color ribbon. |
on the print. (See image |
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1 at the end of this |
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guide.) |
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Printer initializes, but |
| • Disconnect and reconnect the interface |
does not enter the |
| cable. |
READY state. |
| • Restart the printer. |
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| If the problem persists, service is required. |
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Edges of transparency |
| • Put prints in transparency sleeves. |
material curl on dense |
| • Try using the Printer Driver or Export |
prints. |
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| Module’s Mirror option, which will change | |
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| the way that ink is applied to the page. |
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Paper does not feed. |
| • Look at the paper. Remove sheets with |
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| irregularities. |
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| • Reduce the size of the stack of media in |
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| the paper tray. |
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| • Make sure that the blue stiffener sheet is |
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| at the bottom of the paper tray. |
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Printer does not respond | You may have | 1. Make sure the cover is closed. |
when you press buttons. | pressed invalid | 2. Reinsert the paper tray. |
| buttons. | 3. Restart the printer. |
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| 4. Make sure the printer is in READY mode. |
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October 1997 |