Kodak 8650 manual If the printer is not operating correctly, Solving common printer problems

Troubleshooting the printer

If the printer is not operating correctly

You may be able to identify or correct problems yourself. If possible, make a test print. UseTable 4-4 to find and try to correct the problem. If you cannot solve the problem, service is required. See "Getting additional help" on page 4-19.

Table 4-4. Solving common printer problems

Problem	Possible cause	Possible solutions
Printer does not turn on.	• The printer power is	• Make sure the power switch is in the “I”
	not on.	position.
	• Cables and cords are	• Make sure cables and cords are
	not connected	connected properly.
	securely.
Printing takes much	• The image file size	• Wait a few minutes.
longer than usual.	may be larger than
	usual and may there-
	fore take longer to
	process.	• Turn the printer off for ten minutes to let it
	• It is too warm.
		cool.
		• Consider moving the printer to a location
		where the temperature is lower.
Nothing happens when a		• Wait to see if the job is still processing.
job is sent.		• Try printing a file that you have printed
		previously.
		• Verify all export module or printer driver
		settings.
		• Check communications settings for
		compatibility between printer and host.
		• Follow instructions for INIT error on page
		4-3.
		• Disconnect the cable from the printer and
		try a test print. If this does not work,
		service is required.
Narrow white lines run	Dust or dirt has	• Make sure the media in the tray is clean
lengthwise on prints.	contaminated the print	and streak-free.
(See image 2 at the end	head.	• Make sure the ribbon is clean.
of this guide.)		• Clean the print head.
White or colored speck-		If the problem persists, service is required.
les or spots appear on
prints. (See image 3 at
the end of this guide.)

October 1997 4-9