Lexmark PRO4000C manual Troubleshooting, Before you troubleshoot, Setup troubleshooting

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Troubleshooting

50

Troubleshooting

Before you troubleshoot

Use this checklist to solve most printer problems:

Make sure the power cord is plugged into the printer and into a properly grounded, working electrical outlet.

Make sure the printer is turned on.

Make sure the printer is securely connected to the computer, print server, or network access point.

Check the printer for error messages, and resolve any errors.

Check for paper jam messages, and clear any jams.

Check the ink cartridges, and install new cartridges if necessary.

Turn the printer off, wait about 10 seconds, and then turn the printer back on.

Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer.

If Troubleshooting does not solve your problem

Visit our Web site at http://support.lexmark.com to find the following:

Knowledgebase articles with the latest information and troubleshooting for your printer

Live online customer support

Contact numbers for telephone customer support

Firmware and software updates

Setup troubleshooting

“Installation screen did not appear during installation” on page 50

“Incorrect language appears on the display” on page 50

“Software did not install” on page 50

“Recovering the security PIN of the printer” on page 51

“Print job does not print or is missing pages” on page 51

“Printer is printing blank pages” on page 52

“Printer is busy or does not respond” on page 52

“Cannot delete documents from the print queue” on page 52

“Cannot print through USB” on page 52

Installation screen did not appear during installation

If the "Before you troubleshoot" checklist does not solve the problem, then try the following:

LAUNCH THE PRINTER CD MANUALLY

For Windows users

1Click , or click Start and then click Run.

2In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive.

3Press Enter, or click OK.

4Click Install, and then follow the instructions on the computer screen.

For Macintosh users

1From the Finder desktop, click the CD icon.

2Double-click the software installer package, and then follow the instructions on the computer screen.

Incorrect language appears on the display

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

CHANGE THE LANGUAGE USING THE PRINTER MENUS

1From the printer control panel, navigate to:

> Setup > OK > Device Setup > OK > Language > OK

2Press the up or down arrow button to scroll to the language you want, and then press OK .

3To confirm the setting, press the left or right arrow button to scroll to Yes, and then press OK .

Software did not install

If you encountered problems while installing, or if your printer does not appear in the list in the printers folder or as a printer option when sending a print job, then try uninstalling and reinstalling the software.

Before you reinstall the software, do the following:

MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS

TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE

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Contents Pro4000 Series Quick Reference Guide AprilImportant safety information Contents What are shortcuts? Getting started Edition noticeFinding information about the printer Minimizing your printers environmental impactPrinter models Printer featuresSetting up the printer Use recycled paperAbout your printer Page Page Set the time, and then press OK Set the time zone, and then press OKConfigure Advanced Features About your printer To add a space, press the numberUnderstanding the parts of the printer From Tray 2 for certain types of print jobs Connect the printer to the power cordAccess the phone line to send and receive faxes Customer supportUsing the printer control panel Supported memory cards and file types Using memory cards and flash drivesUsing a memory card or flash drive with the printer Check the Ethernet connection of your printerInserting a memory card Inserting a flash driveReplacing ink cartridges Ordering and replacing suppliesOrdering ink cartridges Ordering and replacing suppliesMaintaining ink cartridges Cleaning the printhead nozzlesSetup OK Maintenance OK Align Printer OK Aligning the printheadPage Using the Windows printer software Using the printer softwareInstalling the printer software Software installed during printer installationLaunching an application Using the Macintosh printer softwareLaunching the Print dialog Printer softwareAccessing Web links For colorful and high‑coverage documents PrintingRecommended paper brands For résumés, letterhead documents, and similar print jobsPrinting a document Printing using advanced color optionsClick Properties, Preferences, Options, or Setup Printing on both sides of the paper duplexing automaticallyPrinting documents from a memory card or flash drive Canceling print jobsPrinting photos from a memory card or flash drive Supported printers What is LexPrint?Printing from a mobile device Apple IncMaking a duplex two‑sided copy automatically CopyingMaking copies Tips for copyingCanceling copy jobs Scanning to a network folder ScanningScanning to a local computer Tips for scanningScanning Navigate to either of the following Scanning directly to e‑mail using the printer softwareScanning to a flash drive or memory card Enter the necessary information, and then click AddCanceling scan jobs Do one or more of the followingSending e-mail Canceling an e‑mailSetting up the e-mail function Tips for e‑mailingConnect the printer to the telephone line Setting up the printer to faxSetup 1 Printer is connected to a dedicated fax line Scenario 1 Standard telephone lineConnected to different wall jacks To connect Scenario 3 VoIP telephone service Scenario 2 Digital Subscriber Line DSLTo connect Setup 1 Printer is connected directly to a cable modemTips for this setup Scenario 5 Country‑ or region‑specific setup Connecting the printer to a non‑RJ‑11 wall jack Belgium Ireland Spain Denmark ItalyConnecting the printer to a wall jack in Germany Set your fax name and fax number Setup OK Fax Setup OK Dialing and Sending OK Fax Name OKCheck the dial tone Set the printer to receive faxes automatically or manuallyCreate a contact list Using the fax softwareSet the number of rings Receiving faxes FaxingSending faxes Tips Receiving faxes automaticallyReceiving faxes manually Installing the printer on a wireless network Wireless networkingInformation you will need during wireless setup What is Wi‑Fi Protected Setup?Configuring Wi‑Fi Protected Setup manually USE the Push Button Configuration PBC MethodCustomizing printer settings Using the Embedded Web ServerAccessing the Embedded Web Server Understanding the homeSetup Used Transfer Protocol Secure Https connectionGetting started Launching the shortcuts page using the printer softwareWhat are shortcuts? Creating a shortcutUsing shortcuts on the printer Setup troubleshooting TroubleshootingIf Troubleshooting does not solve your problem Before you troubleshootRecovering the security PIN of the printer Print job does not print or is missing pagesCannot delete documents from the print queue Printer is printing blank pagesPrinter is busy or does not respond Cannot print through USBConnection checklist Fax troubleshootingFax troubleshooting checklist Cannot send faxesCannot receive faxes Cannot run the fax softwarePrinting a network setup Wireless troubleshootingWireless troubleshooting checklist Cannot print over wireless networkCheck the Wireless Signal Quality Make Sure Demo Mode is Turned OFFMove Your Access Point Away from Other Electronic Devices Check Your Advanced Security SettingsMac OS X version 10.5 or later For Macintosh users with an access pointFor Macintosh users with an AirPort base station System Preferences Network Wi‑FiMake Sure Bidirectional Communication is Enabled Ethernet network troubleshootingMake Sure the Wireless Port is Selected Locating the printer IP addressCannot print to the network printer April Edition noticeTrademarks Lexmark International, Inc All rights reservedBin extender location IndexIndex
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PRO4000, PRO4000C specifications

The Lexmark PRO4000 and PRO4000C are innovative printers designed primarily for small to medium-sized businesses, offering a blend of high-quality printing and advanced technology. These models are well-known for their superior performance, efficiency, and the durability required in today’s fast-paced work environments.

One of the standout features of the Lexmark PRO4000 series is its speed. The printers can deliver up to 40 pages per minute for monochrome documents, ensuring that large print jobs are completed without unnecessary delays. The PRO4000C, being a color version, also performs impressively, providing vibrant color output while maintaining a fast print speed.

Image quality is paramount in any business setting, and both models excel in this area. They utilize Lexmark’s advanced print technology to produce sharp text and vivid graphics. With a resolution of up to 1200 x 1200 dpi, the PRO4000 and PRO4000C ensure that every document, from reports to marketing materials, is rendered with exceptional clarity and detail.

Another significant technology integrated into these printers is Lexmark’s Unison toner system. This system not only promotes consistent print quality but also simplifies the replacement process. The toners are designed to yield a high number of pages, reducing the frequency of changes and, consequently, the overall cost of ownership.

In terms of connectivity, both models provide a versatile range of options. They support USB, Ethernet, and wireless connectivity, enabling seamless integration into any office network. Additionally, mobile printing capabilities are supported, allowing users to print directly from smartphones and tablets, enhancing convenience and flexibility.

Security is another critical consideration for businesses, and Lexmark has incorporated robust features to protect sensitive information. These printers come equipped with secure print management solutions that require user authentication before jobs can be retrieved, ensuring that confidential documents remain private.

Moreover, the Lexmark PRO4000 series is designed with ease of use in mind. An intuitive touchscreen interface simplifies navigation through various settings and functionalities, allowing users to operate the printer effectively without extensive training.

In summary, the Lexmark PRO4000 and PRO4000C are exceptional printers that combine speed, quality, and advanced technologies to cater to the diverse needs of modern businesses. Their impressive features make them valuable assets for any office setting, promoting productivity and enhancing overall workflow efficiency.