Lexmark PRO4000C manual Ethernet network troubleshooting, Locating the printer IP address

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Troubleshooting

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4Type ipconfig, and then press Enter.

The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100.

For Macintosh users

1From the Apple menu, navigate to: About This Mac > More Info

2From the Contents pane, choose Network.

3If you are connected over a wireless network, then choose AirPort from the Active Services list. The Router entry is typically the access point.

Locating the printer IP address

•From the printer, print a network setup page. In the TCP/IP section, look for Address.

•View the printer settings.

From the printer control panel, navigate to:

> Setup > OK > Network Setup > OK > Wireless 802.11 b/g/n > OK > Network Connection Setup > OK > TCP/IP > OK > IP Address > OK

or

> Setup > OK > Network Setup > OK > Ethernet 10/100 > OK > Network Connection Setup > OK > TCP/IP > OK > IP Address > OK

If the printer or the laptop does not have an IP address, or if either has an address of 169.254.x.y (where x and y are any two numbers between 0 and 255), then do the following:

1Turn off the device that does not have a valid IP address (the laptop, the printer, or both).

2Turn on the device, and then check the IP addresses again.

If the printer or the laptop still does not receive a valid IP address, then there is a problem with your wireless network. Try the following:

•Make sure your access point (wireless router) is turned on and is working.

•Remove any objects that could be blocking the signal.

•Temporarily turn off any unnecessary wireless devices on your network and pause any

network‑intensive activities, like large file transfers or network games. If the network is too busy, then it is possible that the printer is not receiving the IP address within the allowed time.

•Make sure your DHCP server, which may also be your wireless router, is working and is configured to assign IP addresses. If you are not sure how to do this, then refer to the manual that came with your wireless router.

If the printer and computer have valid IP addresses and the network is operating correctly, then continue troubleshooting.

MAKE SURE THE WIRELESS PORT IS SELECTED

Note: This solution applies to Windows users only.

1Click , or click Start and then click Run.

2In the Start Search or Run dialog, type control printers.

3Press Enter, or click OK.

4Right‑click the printer, and then select Properties or Printer properties from the menu.

5Click the Ports tab, and then locate the selected port.

The selected port has a check mark beside it in the Port column.

6If the Description column of the selected port indicates that it is a USB port, then scroll through the list and select the port with Printer Port in the Description column. Check the printer model in the Printer column to make sure you select the right printer port.

7Click OK, and then try to print again.

MAKE SURE BIDIRECTIONAL COMMUNICATION IS ENABLED

Note: This solution applies to Windows users only.

1Click , or click Start and then click Run.

2In the Start Search or Run dialog, type control printers.

3Press Enter, or click OK.

4Right‑click the printer, and then select Properties or Printer properties from the menu.

5Click the Ports tab.

6Click the box next to Enable bidirectional support if it is not already checked.

7Click Apply > OK, and then try to print again.

Ethernet network troubleshooting

Printer does not appear in the list of printers found on the network

CHECK THE ETHERNET CABLE

•Check the Ethernet cable and the Ethernet connectors at both ends for any obvious damage.

•Firmly plug one end of the Ethernet cable into the printer. Firmly plug the other end of the Ethernet cable into the network hub or wall connection.

•Try using a different cable. Damage to the cable may not be obvious.

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Contents Pro4000 Series Quick Reference Guide AprilImportant safety information Contents What are shortcuts? Getting started Edition noticeFinding information about the printer Minimizing your printers environmental impactPrinter models Printer featuresSetting up the printer Use recycled paperAbout your printer Page Page Set the time, and then press OK Set the time zone, and then press OKConfigure Advanced Features About your printer To add a space, press the numberUnderstanding the parts of the printer From Tray 2 for certain types of print jobs Connect the printer to the power cordAccess the phone line to send and receive faxes Customer supportUsing the printer control panel Supported memory cards and file types Using memory cards and flash drivesUsing a memory card or flash drive with the printer Check the Ethernet connection of your printerInserting a memory card Inserting a flash driveReplacing ink cartridges Ordering and replacing suppliesOrdering ink cartridges Ordering and replacing suppliesMaintaining ink cartridges Cleaning the printhead nozzlesSetup OK Maintenance OK Align Printer OK Aligning the printheadPage Using the Windows printer software Using the printer softwareInstalling the printer software Software installed during printer installationLaunching an application Using the Macintosh printer softwareLaunching the Print dialog Printer softwareAccessing Web links For colorful and high‑coverage documents PrintingRecommended paper brands For résumés, letterhead documents, and similar print jobsPrinting a document Printing using advanced color optionsClick Properties, Preferences, Options, or Setup Printing on both sides of the paper duplexing automaticallyPrinting photos from a memory card or flash drive Canceling print jobsPrinting documents from a memory card or flash drive Supported printers What is LexPrint?Printing from a mobile device Apple IncMaking a duplex two‑sided copy automatically CopyingMaking copies Tips for copyingCanceling copy jobs Scanning to a network folder ScanningScanning to a local computer Tips for scanningScanning Navigate to either of the following Scanning directly to e‑mail using the printer softwareScanning to a flash drive or memory card Enter the necessary information, and then click AddCanceling scan jobs Do one or more of the followingSending e-mail Canceling an e‑mailSetting up the e-mail function Tips for e‑mailingConnect the printer to the telephone line Setting up the printer to faxSetup 1 Printer is connected to a dedicated fax line Scenario 1 Standard telephone lineConnected to different wall jacks To connect Scenario 3 VoIP telephone service Scenario 2 Digital Subscriber Line DSLTips for this setup Setup 1 Printer is connected directly to a cable modemTo connect Scenario 5 Country‑ or region‑specific setup Connecting the printer to a non‑RJ‑11 wall jack Belgium Ireland Spain Denmark ItalyConnecting the printer to a wall jack in Germany Set your fax name and fax number Setup OK Fax Setup OK Dialing and Sending OK Fax Name OKCheck the dial tone Set the printer to receive faxes automatically or manuallySet the number of rings Using the fax softwareCreate a contact list Sending faxes FaxingReceiving faxes Receiving faxes manually Receiving faxes automaticallyTips Installing the printer on a wireless network Wireless networkingInformation you will need during wireless setup What is Wi‑Fi Protected Setup?Configuring Wi‑Fi Protected Setup manually USE the Push Button Configuration PBC MethodCustomizing printer settings Using the Embedded Web ServerAccessing the Embedded Web Server Understanding the homeSetup Used Transfer Protocol Secure Https connectionGetting started Launching the shortcuts page using the printer softwareWhat are shortcuts? Creating a shortcutUsing shortcuts on the printer Setup troubleshooting TroubleshootingIf Troubleshooting does not solve your problem Before you troubleshootRecovering the security PIN of the printer Print job does not print or is missing pagesCannot delete documents from the print queue Printer is printing blank pagesPrinter is busy or does not respond Cannot print through USBConnection checklist Fax troubleshootingFax troubleshooting checklist Cannot send faxesCannot receive faxes Cannot run the fax softwarePrinting a network setup Wireless troubleshootingWireless troubleshooting checklist Cannot print over wireless networkCheck the Wireless Signal Quality Make Sure Demo Mode is Turned OFFMove Your Access Point Away from Other Electronic Devices Check Your Advanced Security SettingsMac OS X version 10.5 or later For Macintosh users with an access pointFor Macintosh users with an AirPort base station System Preferences Network Wi‑FiMake Sure Bidirectional Communication is Enabled Ethernet network troubleshootingMake Sure the Wireless Port is Selected Locating the printer IP addressCannot print to the network printer April Edition noticeTrademarks Lexmark International, Inc All rights reservedIndex IndexBin extender location
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PRO4000, PRO4000C specifications

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