Lexmark PRO4000C manual Wireless troubleshooting checklist, Printing a network setup

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Troubleshooting

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Wireless troubleshooting

If you are having trouble setting up your printer on a network, then print a network setup page, and then see the comprehensive User's Guide available on the installation software CD.

Also, make sure to check the network indicator lights to verify the connection status of the printer. For more information on the location of the network indicator lights, see“Using the printer control panel” on page 14.

Wireless troubleshooting checklist

Before beginning to troubleshoot the wireless printer, verify the following:

•The printer, the computer, and the access point (wireless router) are all plugged in and turned on.

•The wireless network is working properly.

Try accessing other computers on your wireless network.

If your network has Internet access, then try connecting to the Internet over a wireless connection.

•Your SSID is correct.

Print a network setup page to verify the SSID the printer is using.

If you are not sure if your SSID is correct, then run the wireless setup again.

•Your WEP key or WPA passphrase is correct (if your network is secure). Log on to the access point and check the security settings.

A security key is like a password. All devices on the same wireless network using WEP, WPA, or WPA2 share the same security key.

If you are not sure if your security information is correct, then run the wireless setup again.

•The printer and the computer are within the range of the wireless network.

For most networks, the printer and the computer should be within 100 feet (30 meters) of the access point (wireless router).

•The Wi‑Fi indicator is green and successfully connected.

•The printer driver is installed on the computer from which you are performing a task.

•The correct printer port is selected.

•The computer and printer are both connected to the same wireless network.

•The printer is located away from obstacles or electronic devices that could interfere with the wireless signal.

Make sure the printer and access point are not separated by poles, walls, or support columns containing metal or concrete.

Many devices can interfere with the wireless signal, including baby monitors, motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices.

Printing a network setup page

A network setup page lists the configuration settings of the printer, including the IP address and MAC address of the printer.

1Load plain paper.

2From the printer control panel, navigate to:

> Setup > OK > Network Setup > OK > Print Network Setup Page > OK

Locating IP addresses

For Windows users

1Click , or click Start and then click Run.

2In the Start Search or Run box, type cmd.

3Press Enter, or click OK.

The Command Prompt window opens.

4Type ipconfig, and then press Enter.

The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100.

For Macintosh users

1From the Apple menu, choose About This Mac.

2Click More Info.

3From the Contents pane, choose Network.

4If you are connected over a wireless network, choose AirPort from the Active Services list.

Locating the printer IP address

•You can locate the printer IP address by viewing the printer network setup page. See the User's Guide on the software installation CD for more information on printing a network setup page.

Cannot print over wireless network

If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer option when sending a print job, then try uninstalling and reinstalling the software.

Before you reinstall the software, check the troubleshooting checklist, and then do the following:

TURN THE ACCESS POINT (WIRELESS ROUTER) OFF AND THEN BACK ON

Wait one minute for the printer and computer to reestablish the connection. This can sometimes refresh network connections and resolve connectivity issues.

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Contents April Pro4000 Series Quick Reference GuideImportant safety information Contents Edition notice What are shortcuts? Getting startedMinimizing your printers environmental impact Finding information about the printerUse recycled paper Printer featuresSetting up the printer Printer modelsAbout your printer Page Page Set the time zone, and then press OK Set the time, and then press OKAbout your printer To add a space, press the number Configure Advanced FeaturesUnderstanding the parts of the printer Customer support Connect the printer to the power cordAccess the phone line to send and receive faxes From Tray 2 for certain types of print jobsUsing the printer control panel Check the Ethernet connection of your printer Using memory cards and flash drivesUsing a memory card or flash drive with the printer Supported memory cards and file typesInserting a flash drive Inserting a memory cardOrdering and replacing supplies Ordering and replacing suppliesOrdering ink cartridges Replacing ink cartridgesAligning the printhead Cleaning the printhead nozzlesSetup OK Maintenance OK Align Printer OK Maintaining ink cartridgesPage Software installed during printer installation Using the printer softwareInstalling the printer software Using the Windows printer softwarePrinter software Using the Macintosh printer softwareLaunching the Print dialog Launching an applicationAccessing Web links For résumés, letterhead documents, and similar print jobs PrintingRecommended paper brands For colorful and high‑coverage documentsPrinting on both sides of the paper duplexing automatically Printing using advanced color optionsClick Properties, Preferences, Options, or Setup Printing a documentPrinting photos from a memory card or flash drive Canceling print jobsPrinting documents from a memory card or flash drive Apple Inc What is LexPrint?Printing from a mobile device Supported printersTips for copying CopyingMaking copies Making a duplex two‑sided copy automaticallyCanceling copy jobs Tips for scanning ScanningScanning to a local computer Scanning to a network folderEnter the necessary information, and then click Add Scanning directly to e‑mail using the printer softwareScanning to a flash drive or memory card Scanning Navigate to either of the followingDo one or more of the following Canceling scan jobsTips for e‑mailing Canceling an e‑mailSetting up the e-mail function Sending e-mailScenario 1 Standard telephone line Setting up the printer to faxSetup 1 Printer is connected to a dedicated fax line Connect the printer to the telephone lineConnected to different wall jacks To connect Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone serviceTips for this setup Setup 1 Printer is connected directly to a cable modemTo connect Scenario 5 Country‑ or region‑specific setup Belgium Ireland Spain Denmark Italy Connecting the printer to a non‑RJ‑11 wall jackConnecting the printer to a wall jack in Germany Set the printer to receive faxes automatically or manually Setup OK Fax Setup OK Dialing and Sending OK Fax Name OKCheck the dial tone Set your fax name and fax numberSet the number of rings Using the fax softwareCreate a contact list Sending faxes FaxingReceiving faxes Receiving faxes manually Receiving faxes automaticallyTips What is Wi‑Fi Protected Setup? Wireless networkingInformation you will need during wireless setup Installing the printer on a wireless networkUSE the Push Button Configuration PBC Method Configuring Wi‑Fi Protected Setup manuallyUnderstanding the home Using the Embedded Web ServerAccessing the Embedded Web Server Customizing printer settingsTransfer Protocol Secure Https connection Setup UsedCreating a shortcut Launching the shortcuts page using the printer softwareWhat are shortcuts? Getting startedUsing shortcuts on the printer Before you troubleshoot TroubleshootingIf Troubleshooting does not solve your problem Setup troubleshootingPrint job does not print or is missing pages Recovering the security PIN of the printerCannot print through USB Printer is printing blank pagesPrinter is busy or does not respond Cannot delete documents from the print queueCannot send faxes Fax troubleshootingFax troubleshooting checklist Connection checklistCannot run the fax software Cannot receive faxesCannot print over wireless network Wireless troubleshootingWireless troubleshooting checklist Printing a network setupCheck Your Advanced Security Settings Make Sure Demo Mode is Turned OFFMove Your Access Point Away from Other Electronic Devices Check the Wireless Signal QualitySystem Preferences Network Wi‑Fi For Macintosh users with an access pointFor Macintosh users with an AirPort base station Mac OS X version 10.5 or laterLocating the printer IP address Ethernet network troubleshootingMake Sure the Wireless Port is Selected Make Sure Bidirectional Communication is EnabledCannot print to the network printer Lexmark International, Inc All rights reserved Edition noticeTrademarks AprilIndex IndexBin extender location
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PRO4000, PRO4000C specifications

The Lexmark PRO4000 and PRO4000C are innovative printers designed primarily for small to medium-sized businesses, offering a blend of high-quality printing and advanced technology. These models are well-known for their superior performance, efficiency, and the durability required in today’s fast-paced work environments.

One of the standout features of the Lexmark PRO4000 series is its speed. The printers can deliver up to 40 pages per minute for monochrome documents, ensuring that large print jobs are completed without unnecessary delays. The PRO4000C, being a color version, also performs impressively, providing vibrant color output while maintaining a fast print speed.

Image quality is paramount in any business setting, and both models excel in this area. They utilize Lexmark’s advanced print technology to produce sharp text and vivid graphics. With a resolution of up to 1200 x 1200 dpi, the PRO4000 and PRO4000C ensure that every document, from reports to marketing materials, is rendered with exceptional clarity and detail.

Another significant technology integrated into these printers is Lexmark’s Unison toner system. This system not only promotes consistent print quality but also simplifies the replacement process. The toners are designed to yield a high number of pages, reducing the frequency of changes and, consequently, the overall cost of ownership.

In terms of connectivity, both models provide a versatile range of options. They support USB, Ethernet, and wireless connectivity, enabling seamless integration into any office network. Additionally, mobile printing capabilities are supported, allowing users to print directly from smartphones and tablets, enhancing convenience and flexibility.

Security is another critical consideration for businesses, and Lexmark has incorporated robust features to protect sensitive information. These printers come equipped with secure print management solutions that require user authentication before jobs can be retrieved, ensuring that confidential documents remain private.

Moreover, the Lexmark PRO4000 series is designed with ease of use in mind. An intuitive touchscreen interface simplifies navigation through various settings and functionalities, allowing users to operate the printer effectively without extensive training.

In summary, the Lexmark PRO4000 and PRO4000C are exceptional printers that combine speed, quality, and advanced technologies to cater to the diverse needs of modern businesses. Their impressive features make them valuable assets for any office setting, promoting productivity and enhancing overall workflow efficiency.
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