Lexmark PRO4000C manual Disconnect from VPN Session, Make Sure Demo Mode is Turned OFF

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Troubleshooting

56

DISCONNECT FROM VPN SESSION

When you are connected to another network through a VPN connection, you will not be able to access the printer over your wireless network. End your VPN session, and then try printing again.

MAKE SURE DEMO MODE IS TURNED OFF

Select printer features are not available when Demo Mode is turned on.

From the printer control panel, navigate to:

> Setup > OK > Demo Mode > OK > Off > OK

CHECK YOUR WEP KEY OR WPA PASSPHRASE

If your access point is using WEP security, then the WEP key should be:

•Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9. or

•Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII characters in a WEP key are case‑sensitive.

If your access point is using WPA or WPA2 security, then the WPA/WPA2 preshared key/passphrase should be:

•Exactly 64 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9. or

•From 8 to 63 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII characters in a WPA passphrase are case‑sensitive.

Note: If you do not know this information, then see the documentation that came with the access point, or contact your system support person.

CHECK IF YOUR ACCESS POINT HAS AN ASSOCIATION/REGISTRATION BUTTON

Wireless broadband boxes in Europe, the Middle East, and Africa such as Livebox, AliceBox, N9UF Box, Freebox, or Club Internet may require you to press an association/registration button when adding the printer to your wireless network.

If you are using one of these boxes and need more information, then see the documentation that came with your box, or contact your internet service provider (ISP).

MOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES

There may be temporary interference from electronic devices such as microwave ovens or other appliances, cordless phones, baby monitors, and security system cameras. Make sure your access point is not positioned too closely to these devices.

MOVE THE COMPUTER, PRINTER, OR BOTH CLOSER TO THE ACCESS POINT

The range of your wireless network depends on many factors, including the abilities of your access point and network adapters. If you are having trouble printing, then try placing the computer and printer no more than 100 feet apart.

CHECK THE WIRELESS SIGNAL QUALITY

Print a network setup page and check the signal quality. If the signal quality is listed as good or excellent, then another factor is causing the problem.

CHECK YOUR ADVANCED SECURITY SETTINGS

•If you are using MAC (Media Access Control) address filtering to limit access to your wireless network, then you must add the printer MAC address to the list of addresses allowed to connect to the access point.

•If you set the access point to issue a limited number of IP addresses, then you must change this so that the printer can be added.

Note: If you do not know how to make these changes, then see the documentation that came with the access point, or contact the person who set up your wireless network.

MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR ACCESS POINT

•See if you have access to the Internet by opening your Web browser and accessing any site.

•If there are other computers or resources on your wireless network, then check to see if you can access them from your computer.

MAKE SURE THAT YOUR COMPUTER AND PRINTER ARE CONNECTED TO THE SAME WIRELESS

NETWORK

If the printer is not on the same wireless network as the computer, then you will not be able to print wirelessly. The SSID of the printer must match the SSID of the computer, if the computer is already connected to the wireless network.

For Windows users

1Obtain the SSID of the network that the computer is connected to.

aType the IP address of your access point into the address field of your Web browser. If you do not know the IP address of the access point, then do the following:

1Click , or click Start and then click Run.

2In the Start Search or Run dialog, type cmd.

3Press Enter, or click OK.

4Type ipconfig, and then press Enter. Check the Wireless Network Connection section:

•The “Default Gateway” entry is typically the access point .

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Contents Pro4000 Series Quick Reference Guide AprilImportant safety information Contents What are shortcuts? Getting started Edition noticeFinding information about the printer Minimizing your printers environmental impactPrinter features Setting up the printerPrinter models Use recycled paperAbout your printer Page Page Set the time, and then press OK Set the time zone, and then press OKConfigure Advanced Features About your printer To add a space, press the numberUnderstanding the parts of the printer Connect the printer to the power cord Access the phone line to send and receive faxesFrom Tray 2 for certain types of print jobs Customer supportUsing the printer control panel Using memory cards and flash drives Using a memory card or flash drive with the printerSupported memory cards and file types Check the Ethernet connection of your printerInserting a memory card Inserting a flash driveOrdering and replacing supplies Ordering ink cartridgesReplacing ink cartridges Ordering and replacing suppliesCleaning the printhead nozzles Setup OK Maintenance OK Align Printer OKMaintaining ink cartridges Aligning the printheadPage Using the printer software Installing the printer softwareUsing the Windows printer software Software installed during printer installationUsing the Macintosh printer software Launching the Print dialogLaunching an application Printer softwareAccessing Web links Printing Recommended paper brandsFor colorful and high‑coverage documents For résumés, letterhead documents, and similar print jobsPrinting using advanced color options Click Properties, Preferences, Options, or SetupPrinting a document Printing on both sides of the paper duplexing automaticallyPrinting documents from a memory card or flash drive Canceling print jobsPrinting photos from a memory card or flash drive What is LexPrint? Printing from a mobile deviceSupported printers Apple IncCopying Making copiesMaking a duplex two‑sided copy automatically Tips for copyingCanceling copy jobs Scanning Scanning to a local computerScanning to a network folder Tips for scanningScanning directly to e‑mail using the printer software Scanning to a flash drive or memory cardScanning Navigate to either of the following Enter the necessary information, and then click AddCanceling scan jobs Do one or more of the followingCanceling an e‑mail Setting up the e-mail functionSending e-mail Tips for e‑mailingSetting up the printer to fax Setup 1 Printer is connected to a dedicated fax lineConnect the printer to the telephone line Scenario 1 Standard telephone lineConnected to different wall jacks To connect Scenario 3 VoIP telephone service Scenario 2 Digital Subscriber Line DSLTo connect Setup 1 Printer is connected directly to a cable modemTips for this setup Scenario 5 Country‑ or region‑specific setup Connecting the printer to a non‑RJ‑11 wall jack Belgium Ireland Spain Denmark ItalyConnecting the printer to a wall jack in Germany Setup OK Fax Setup OK Dialing and Sending OK Fax Name OK Check the dial toneSet your fax name and fax number Set the printer to receive faxes automatically or manuallyCreate a contact list Using the fax softwareSet the number of rings Receiving faxes FaxingSending faxes Tips Receiving faxes automaticallyReceiving faxes manually Wireless networking Information you will need during wireless setupInstalling the printer on a wireless network What is Wi‑Fi Protected Setup?Configuring Wi‑Fi Protected Setup manually USE the Push Button Configuration PBC MethodUsing the Embedded Web Server Accessing the Embedded Web ServerCustomizing printer settings Understanding the homeSetup Used Transfer Protocol Secure Https connectionLaunching the shortcuts page using the printer software What are shortcuts?Getting started Creating a shortcutUsing shortcuts on the printer Troubleshooting If Troubleshooting does not solve your problemSetup troubleshooting Before you troubleshootRecovering the security PIN of the printer Print job does not print or is missing pagesPrinter is printing blank pages Printer is busy or does not respondCannot delete documents from the print queue Cannot print through USBFax troubleshooting Fax troubleshooting checklistConnection checklist Cannot send faxesCannot receive faxes Cannot run the fax softwareWireless troubleshooting Wireless troubleshooting checklistPrinting a network setup Cannot print over wireless networkMake Sure Demo Mode is Turned OFF Move Your Access Point Away from Other Electronic DevicesCheck the Wireless Signal Quality Check Your Advanced Security SettingsFor Macintosh users with an access point For Macintosh users with an AirPort base stationMac OS X version 10.5 or later System Preferences Network Wi‑FiEthernet network troubleshooting Make Sure the Wireless Port is SelectedMake Sure Bidirectional Communication is Enabled Locating the printer IP addressCannot print to the network printer Edition notice TrademarksApril Lexmark International, Inc All rights reservedBin extender location IndexIndex
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PRO4000, PRO4000C specifications

The Lexmark PRO4000 and PRO4000C are innovative printers designed primarily for small to medium-sized businesses, offering a blend of high-quality printing and advanced technology. These models are well-known for their superior performance, efficiency, and the durability required in today’s fast-paced work environments.

One of the standout features of the Lexmark PRO4000 series is its speed. The printers can deliver up to 40 pages per minute for monochrome documents, ensuring that large print jobs are completed without unnecessary delays. The PRO4000C, being a color version, also performs impressively, providing vibrant color output while maintaining a fast print speed.

Image quality is paramount in any business setting, and both models excel in this area. They utilize Lexmark’s advanced print technology to produce sharp text and vivid graphics. With a resolution of up to 1200 x 1200 dpi, the PRO4000 and PRO4000C ensure that every document, from reports to marketing materials, is rendered with exceptional clarity and detail.

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Security is another critical consideration for businesses, and Lexmark has incorporated robust features to protect sensitive information. These printers come equipped with secure print management solutions that require user authentication before jobs can be retrieved, ensuring that confidential documents remain private.

Moreover, the Lexmark PRO4000 series is designed with ease of use in mind. An intuitive touchscreen interface simplifies navigation through various settings and functionalities, allowing users to operate the printer effectively without extensive training.

In summary, the Lexmark PRO4000 and PRO4000C are exceptional printers that combine speed, quality, and advanced technologies to cater to the diverse needs of modern businesses. Their impressive features make them valuable assets for any office setting, promoting productivity and enhancing overall workflow efficiency.
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