Lexmark PRO4000C manual Cannot receive faxes, Cannot run the fax software

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Troubleshooting

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MAKE SURE THAT THE DIAL PREFIX SETTING IS CORRECT

The dialing prefix is the number or series of numbers that you press before you can dial the actual fax number or telephone number. If the printer is in an office setting or in a private branch exchange, this can be a specific number that you need to press so you can make a call outside the office.

Make sure that the dial prefix entered in the printer is correct for your network.

1From the printer control panel, navigate to:

> Setup > OK > Fax Setup > OK > Dialing and Sending > OK > Dial Prefix > OK

2Press the arrow buttons to create or modify the prefix.

3If the prefix is not correct, enter the correct prefix, and then press OK .

Cannot receive faxes

If the “Fax troubleshooting checklist” does not solve the problem, then try one or more of the following:

MAKE SURE THAT YOU HAVE CONFIGURED THE CORRECT SETTINGS FOR YOUR SETUP

The fax settings depend on whether the printer is connected to its own fax line or shares the line with other devices.

If the printer is sharing the telephone line with an answering machine, then make sure that the following are set:

•Auto Answer is On.

•The printer picks up on a greater number of rings than the answering machine.

•The printer picks up on the correct distinctive ring (if you subscribe to a distinctive ring service).

If the printer is sharing the telephone line with a telephone subscribed to voice mail, then make sure that the following are set:

•Auto Answer is Off (if you have only one number on the telephone line).

•The printer picks up on the correct distinctive ring (if you subscribe to a distinctive ring service).

MAKE SURE THAT THE PRINTER IS CONNECTED TO AN ANALOG PORT

The printer is an analog device. If you are using a PBX system, then make sure that the printer is connected to an analog port on the PBX. You may need a digital line converter that converts digital signals into analog signals.

MAKE SURE THAT THE PRINTER MEMORY IS NOT FULL

The printer saves an incoming fax to the printer memory before it prints the fax. If the printer runs out of ink or runs out of paper while receiving the fax, then the printer saves the fax so you can print it later. However, if the printer memory is full, then the printer may not be able to receive more incoming faxes. An error message appears on the display when the printer memory is full. Resolve the error to free up space in the printer memory.

MAKE SURE THAT FAX FORWARDING IS DISABLED

1From the printer control panel, navigate to:

> Setup > OK > Fax Setup > OK > Ringing and Answering > OK > Fax Forward > OK

2Press the arrow buttons to scroll to Off, and then press OK .

INCREASE THE RINGER VOLUME

If you set the printer to receive faxes manually (Auto Answer Off), then increase the ringer volume.

MAKE SURE THAT YOU HAVE THE CORRECT MANUAL ANSWER CODE

If you set the printer to receive faxes manually (Auto Answer Off), then you need to press the correct code when a fax comes in so that the printer can receive it.

1From the printer control panel, navigate to:

> Setup > OK > Fax Setup > OK > Ringing and Answering > OK > Manual Pickup Code > OK

2Copy the manual answer code that appears on the display.

Note: To increase the security, you can change your manual pickup code to a number that only you know. You can enter up to 7 characters for your code. The valid characters are the digits 0–9 and the characters # and *.

Cannot run the fax software

The printer must be connected to a telephone, DSL, VoIP, or cable service before you can configure the fax settings in the fax software.

MAKE SURE A FAX DRIVER IS INSTALLED

The fax option is available for use only with the PostScript driver or the Universal Fax Driver. For information on installing these drivers, see the Software and Documentation CD.

MAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE

You need to connect the printer to your telephone line (through a standard wall jack, a DSL filter, a VoIP adapter, or a cable modem) before you can open the fax software and configure the fax settings.

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Contents Pro4000 Series Quick Reference Guide AprilImportant safety information Contents What are shortcuts? Getting started Edition noticeFinding information about the printer Minimizing your printers environmental impactPrinter models Printer featuresSetting up the printer Use recycled paperAbout your printer Page Page Set the time, and then press OK Set the time zone, and then press OKConfigure Advanced Features About your printer To add a space, press the numberUnderstanding the parts of the printer From Tray 2 for certain types of print jobs Connect the printer to the power cordAccess the phone line to send and receive faxes Customer supportUsing the printer control panel Supported memory cards and file types Using memory cards and flash drivesUsing a memory card or flash drive with the printer Check the Ethernet connection of your printerInserting a memory card Inserting a flash driveReplacing ink cartridges Ordering and replacing suppliesOrdering ink cartridges Ordering and replacing suppliesMaintaining ink cartridges Cleaning the printhead nozzlesSetup OK Maintenance OK Align Printer OK Aligning the printheadPage Using the Windows printer software Using the printer softwareInstalling the printer software Software installed during printer installationLaunching an application Using the Macintosh printer softwareLaunching the Print dialog Printer softwareAccessing Web links For colorful and high‑coverage documents PrintingRecommended paper brands For résumés, letterhead documents, and similar print jobsPrinting a document Printing using advanced color optionsClick Properties, Preferences, Options, or Setup Printing on both sides of the paper duplexing automaticallyCanceling print jobs Printing photos from a memory card or flash drivePrinting documents from a memory card or flash drive Supported printers What is LexPrint?Printing from a mobile device Apple IncMaking a duplex two‑sided copy automatically CopyingMaking copies Tips for copyingCanceling copy jobs Scanning to a network folder ScanningScanning to a local computer Tips for scanningScanning Navigate to either of the following Scanning directly to e‑mail using the printer softwareScanning to a flash drive or memory card Enter the necessary information, and then click AddCanceling scan jobs Do one or more of the followingSending e-mail Canceling an e‑mailSetting up the e-mail function Tips for e‑mailingConnect the printer to the telephone line Setting up the printer to faxSetup 1 Printer is connected to a dedicated fax line Scenario 1 Standard telephone lineConnected to different wall jacks To connect Scenario 3 VoIP telephone service Scenario 2 Digital Subscriber Line DSLSetup 1 Printer is connected directly to a cable modem Tips for this setupTo connect Scenario 5 Country‑ or region‑specific setup Connecting the printer to a non‑RJ‑11 wall jack Belgium Ireland Spain Denmark ItalyConnecting the printer to a wall jack in Germany Set your fax name and fax number Setup OK Fax Setup OK Dialing and Sending OK Fax Name OKCheck the dial tone Set the printer to receive faxes automatically or manuallyUsing the fax software Set the number of ringsCreate a contact list Faxing Sending faxesReceiving faxes Receiving faxes automatically Receiving faxes manuallyTips Installing the printer on a wireless network Wireless networkingInformation you will need during wireless setup What is Wi‑Fi Protected Setup?Configuring Wi‑Fi Protected Setup manually USE the Push Button Configuration PBC MethodCustomizing printer settings Using the Embedded Web ServerAccessing the Embedded Web Server Understanding the homeSetup Used Transfer Protocol Secure Https connectionGetting started Launching the shortcuts page using the printer softwareWhat are shortcuts? Creating a shortcutUsing shortcuts on the printer Setup troubleshooting TroubleshootingIf Troubleshooting does not solve your problem Before you troubleshootRecovering the security PIN of the printer Print job does not print or is missing pagesCannot delete documents from the print queue Printer is printing blank pagesPrinter is busy or does not respond Cannot print through USBConnection checklist Fax troubleshootingFax troubleshooting checklist Cannot send faxesCannot receive faxes Cannot run the fax softwarePrinting a network setup Wireless troubleshootingWireless troubleshooting checklist Cannot print over wireless networkCheck the Wireless Signal Quality Make Sure Demo Mode is Turned OFFMove Your Access Point Away from Other Electronic Devices Check Your Advanced Security SettingsMac OS X version 10.5 or later For Macintosh users with an access pointFor Macintosh users with an AirPort base station System Preferences Network Wi‑FiMake Sure Bidirectional Communication is Enabled Ethernet network troubleshootingMake Sure the Wireless Port is Selected Locating the printer IP addressCannot print to the network printer April Edition noticeTrademarks Lexmark International, Inc All rights reservedIndex IndexBin extender location
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PRO4000, PRO4000C specifications

The Lexmark PRO4000 and PRO4000C are innovative printers designed primarily for small to medium-sized businesses, offering a blend of high-quality printing and advanced technology. These models are well-known for their superior performance, efficiency, and the durability required in today’s fast-paced work environments.

One of the standout features of the Lexmark PRO4000 series is its speed. The printers can deliver up to 40 pages per minute for monochrome documents, ensuring that large print jobs are completed without unnecessary delays. The PRO4000C, being a color version, also performs impressively, providing vibrant color output while maintaining a fast print speed.

Image quality is paramount in any business setting, and both models excel in this area. They utilize Lexmark’s advanced print technology to produce sharp text and vivid graphics. With a resolution of up to 1200 x 1200 dpi, the PRO4000 and PRO4000C ensure that every document, from reports to marketing materials, is rendered with exceptional clarity and detail.

Another significant technology integrated into these printers is Lexmark’s Unison toner system. This system not only promotes consistent print quality but also simplifies the replacement process. The toners are designed to yield a high number of pages, reducing the frequency of changes and, consequently, the overall cost of ownership.

In terms of connectivity, both models provide a versatile range of options. They support USB, Ethernet, and wireless connectivity, enabling seamless integration into any office network. Additionally, mobile printing capabilities are supported, allowing users to print directly from smartphones and tablets, enhancing convenience and flexibility.

Security is another critical consideration for businesses, and Lexmark has incorporated robust features to protect sensitive information. These printers come equipped with secure print management solutions that require user authentication before jobs can be retrieved, ensuring that confidential documents remain private.

Moreover, the Lexmark PRO4000 series is designed with ease of use in mind. An intuitive touchscreen interface simplifies navigation through various settings and functionalities, allowing users to operate the printer effectively without extensive training.

In summary, the Lexmark PRO4000 and PRO4000C are exceptional printers that combine speed, quality, and advanced technologies to cater to the diverse needs of modern businesses. Their impressive features make them valuable assets for any office setting, promoting productivity and enhancing overall workflow efficiency.
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