Troubleshooting
FreeFlow problems
A job is submitted from a FreeFlow client and does not print.
If the message, “Warning: cannot open the file xdms/ <filename>.gf/<filename>.tif. Select OK to continue or cancel to stop the print job.” is displayed, perform the following:
1.Place the queue to which the DigiPath jobs are being sent on hold. Do this by changing the accept status to “no”.
2.Wait until all jobs have completed printing.
3.Purge the /var/spool/XRXnps/var/spool/data/ xdms directory.
GUI problems
If any of the modules of the Xerox FreeFlow Print Server do not function or if you cannot use Exit to restart the system, perform the following:
•Xerox FreeFlow Print Server icons disappear or do not respond.
•If the GUI opens with a black, blank background and the label names of the modules do not appear correctly, perform the following:
1.Determine if the /opt/XRXnps/XRXservui/data/locale/ <locale*>/resources directory exists.
2.Determine if the /opt/XRXnps/XRXservui/data/ui.mn.con- fig file exists.
3.If the above files do not exist, set the XAPPLRESDIR environ- ment variable by entering the following:
setenv XAPPLRESDIR/opt/XRXnps/XRXservui/data/locale/ <locale>resources
NOTE: The “Locale” is the locale of your server.
–en_US for U.S. English
–in_UK for U.K. English
–fr for French
–es for Spanish
–de for German
–it for Italian
–ja for Japanese
Tape Client problems
Verify that the tcmrpcsvc process is alive:
ps
Isolate the problem by monitoring the tcmrpcsvc process operations using the following procedure:
System Guide | 7- 5 |