Troubleshooting
•Is the file a true TIFF, or is it a TIFF wrapped in a PostScript wrapper?
•Did the PostScript error page list the error as “Decomposition Task Failed” to indicate that the tags and compression formats of this file are not supported?
•What type of client and application were used to submit the file?
•Can the TIFF image be viewed using any software package?
•Does the error page list errors such as “image mask”, “Xeroximage” or “image” to indicate that the FTP transmission of the file has corrupted the TIFF image data?
•If the file has an orientation problem, has an attempt been made to change the orientation using the Xerox Client Software print command orientation switch?
•What compression format was used to compress the file?
•What dots per inch (dpi) resolution was used or intended for the file?
PDF problems
The following questions may be helpful to ask when trying to isolate a PDF problem:
•Was the PDF created from the original PostScript using the latest version of Adobe’s PDF Distiller?
•Does the original PostScript file print correctly?
•Will all of the pages of the job open with Adobe Acrobat?
•What application and/or PDF software created the PDF file?
•With the printer’s error pages turned on, does the printer produce a PostScript error page?
•Has the file been redistilled again using a newer PostScript?
•Are all of the document fonts downloaded and included within the job?
•What was used to create the PDF? PDF Writer or Adobe’s PDF Distiller?
System Guide |