Xerox 701P25032 manual Gateway problems, PDL problems, PostScript problems, Tiff problems

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Troubleshooting

Gateway problems

Gateway logs reveal how the data is being received by the system.

/opt/XRXnps/log/CGAPI.Debug.Log (for IPP gateway)

/opt/XRXnps/log/XLP.Debug.Log

/opt/XRXnps/log/Socket.Debug.Log

PDL problems

If a problem exists with a PDL job, the System Administrator can ask the job submitter specific questions to identify the problem. Possible questions that may help are the following:

What printer driver was used to create the file?

What application was used to create the file?

Do all applications create this file format?

Have you tried to use a different printer driver? If not, do so to conclude if it also creates problems.

Has the file printed previously on a different printer?

Was the file recreated and resubmitted?

Have you checked to see if the destination queue is accepting files? Were the resources adequate?

Did this file or a similar file print on a previously installed version of the system software?

PostScript problems

The following questions may be helpful to ask when trying to isolate a PostScript problem:

What printer driver was used to create the file?

What client/application was used to create the file?

Was the file recreated and resubmitted with a different driver? What was the result?

Is there a printed PostScript error page, and what errors were listed?

Is the queue faulted, or is it accepting jobs?

Did this file or a similar file print on a previously installed version of the system software?

Will the job print on any other PostScript printers?

Does the PostScript file distill properly using Acrobat Distiller?

TIFF problems

The following questions may be helpful to ask when trying to isolate a TIFF problem:

System Guide

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Contents System Guide Page Gateway and Network Configuration Backup and RestoreIntroduction Finishing PrintingTroubleshooting FontsAccounting and Billing Hints and Tips Contents About this guideConventions Customer support Gateway and Network Configuration Receive JDF Job Tickets from Hot Folder Job Definition Format JDFTechnical Overview JDF ProcessUpdates and Outputs JDF Job Tickets Submit Data Files to FreeFlow Print ServerProcesses invalid syntax/value JDF Job Tickets JDF Gateway Considerations JDF Workflow ExampleInfo Config Fine Finer Troubleshooting JDF GatewayAdditional features supported in Snmp Snmp gateway configurationSnmp MIB support Changing attributes supportGateway and Network Configuration Automatic Meter Reading AMR support Localization of text and units of measure Snmp configuration variables Printer and job messages AppleTalk gateway configurationLocal User Interface LUI mapping to MIB Queue server optionsLPD gateway configuration Network configuration settingsNetWare gateway configuration IP configurationDomain Name Service DNS Name servicesDynamic Host Config Protocol Dhcp Windows Internet Name Service WinsLP/LPR compatibility with Xerox FreeFlow Print Server Active Directory Service ADSNetwork filing configuration Network Information Services NIS/NIS+Gateway and Network Configuration Ethernet connection speed Restore network factory settingsGateway and Network Configuration System Backup and Restore Backup and RestoreRestore System When to Backup and Restore a SystemWhen to Backup and Restore a Configuration Configuration BackupFrequently asked questions Restore ConfigurationDocuSP 5.x to Xerox FreeFlow Print Server 6.x upgrade Restore? Activity logging TroubleshootingMv backup.log logname Testing the backup tapeChecking the tape drive Backup and Restore Backup and Restore First In/First Out Fifo printing Printing workflow optionsHot folder submission Multiple job submissionResource based scheduling Ascii and PCL printing utilities Parallel RIP processingAscii and the PS or PCL decomposers Setpclcontrol utilitySetlp/lprcopycount utility NPS lp-o and lpr-c LP/LPR compatibility with Print ServerHighlight color programming in Ascii job ticket Resource based scheduling for NPS color Socket gateway configuration utility setVPSoption Tiff orientation Tiff filesSupported Tiff tags Performance considerations Administration page controlsUsing Vipp Repository managementSave job options Copy input for multiple page Tiff files Scan to digital input on NuveraCopy/move/delete saved jobs RIP inputEditing thumbnails Job previewing and editingCopying and saving jobs to CD Saving custom templatesPrinting hints Creating jobs to use subset finishing Subset finishingSubset offset Page Level Jog PCL offset/separator/subset finishing commandPCL paper source command Using the PCS SeparatorPCL Offset Stacking Tray confirmation Tray programmingMapping trays to media Tray mappingStacking order Mixed stackingAdditional finishing information Fonts How to choose fontsDownloading fonts from the network Resident fontsPostScript resident fonts Fonts Fonts PCL resident fonts PCL Resident Fonts Non-resident fonts Downloaded fontsOptional or soft fonts Font substitution PostScript fontsPCL 5e fonts Accounting Auto exporting accounting logAccounting exported values Accounting file fields Accounting and Billing Hppcl Html Can be a range e.g 8 or All. If not specified, this field Accounting and Billing Billing Job Notes windowBillable events do not include the following View and Print the Billing ReportBillable events Xerox billable events include the followingBilling meters Market Billing Meters for Region Accounting and Billing Declared faults Calling for serviceDisk Usage example of a declared fault Undeclared faultsPrinter fault Job faultLog in as root # prstat Snmp problemsClient problems Windows problemsMacintosh problems FreeFlow problems GUI problemsTape Client problems Font problems Print quality problemsJob flow problems Inoperable system problemsTray to media mapping problems Job integrity problemsTiff problems Gateway problemsPDL problems PostScript problemsTroubleshooting Restore password Editor problemsProblems when saving a job Productivity and performance problemsPrinting system logs AlljobslogSystemlog Printing the accounting log StatuslogEpexceptionlog and epprimarylog LPR logsLP/LPR and the Ascii job tickets Rebooting and restartingLoading XJDC/Unix Xjdc hints and tips Configuring XJDC/UnixProperly ejecting a diskette on a Print Server station Output filesRemote Services Troubleshooting Disabling the Solaris Screen Saver Settings for enhanced color outputGeneral Color SystemsTime required to RIP PDL Color job processing efficienciesTime used to generate the PDL Time used to transfer PDLPostScript preScan and full scan PostScript factory settingsJob submission hints Number of imagesGateways EthernetJob submission order Job RIP hintsVariable data Image Quality IQ PCI channel interface PWB trace capture Job printing hintsSkipped pitches Export the trace file to floppy Perform a traceAsap Hints and Tips System Guide Hints and Tips