Xerox 8855, 8825, 8830 manual Problem solving

Problem solving (continued)

Table 7. Problem-solving table (continued)

Problem	First solution to try	Second solution to try	Third solution to try
Document feed
The Scanner will not accept a thin	Ensure that both the Scanner and	If the thin document has a torn or	Insert the document in a document
document (less than .03 in (1 mm)	the Printer are powered up and	dog-eared lead edge, try feeding a	carrier.
thick).	initialized. Ensure that the	different edge first.
	Thickness Lever is adjusted
	correctly for the document being
	scanned.
The Scanner will not accept a thick	Ensure that both the Scanner and	Set the Thick Document Lever to its
document.	the Printer are powered up and	next higher setting. Thick
	initialized.	documents may require operator
		assistance.
The Scanner measures the width of	Refer to Cleaning the Platen Glass	Turn the AUTOWIDTH off. See
the original incorrectly. The copy is	and Document Drive Rolls. Wipe	“Scanner Control” in the “Main
either wider than the original or the	the Document Feed Tray with anti-	Menu” section for more information
copy is clipped	static fluid.
When the Scanner is set to exit to	Raise the Thick Document Lever to	Set the Scanner to exit to the rear.
the front, the document is difficult to	release the document. Be sure to	See “Scanner Control” in the “Main
remove from the Scanner	lower the Thick Document Lever	Menu” section for more information.
	before making the next copy/scan.
Width detection failed when	Enter the width.	Turn AUTOWIDTH off and refer to
scanning transparent documents.		“Scanner Control” in the Main Menu
AUTOWIDTH in most cases will not
detect transparent documents.

XES Synergix 8825/8830/8850/8855 Digital Solution User Guide 123