Xerox 8855, 8825, 8830 Error messages Probable cause Corrective action, Accounting Disk Full, Jam

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126

Problem solving (continued)

The error messages shown in the table below will display on the Scanner Control Panel.

Table 8. Error messages

	Error message	Probable cause	Corrective action
	40000001: ERROR	The Job Log File size has reached the	Contact your System Administrator
	ACCOUNTING DISK FULL	maximum space allocated for it
	ACCOUNTING DISK FULL
	40000002: ERROR	The number of Job Records in the Job Log	Contact your System Administrator
		File has reached the maximum as defined by
		the AccXES Account Management Tool
	CONTROLLER FAULT - 50000001	The Controller has developed a "memory is	Remove document. Press Start to print the job
		full" internal fault. Large documents using
		Auto Reduction/Enlargement or Auto-Rotate
		may cause this fault. Also, Photo and
		Mixed/Custom modes require significantly
		more memory than Line mode.
		The Controller has developed a “memory is	Remove the document. Wait for previous scans to
	CONTROLLER FAULT - 50000002	full” internal fault. Large documents using	finish printing. End the current set or print it if a set is in
	CONTROLLER FAULT - 50000002	Auto Reduction/Enlargement or Auto Rotate	progress. Rescan the document.
		Auto Reduction/Enlargement or Auto Rotate	progress. Rescan the document.
		may cause this fault. Also, Photo and
		Mixed/Custom modes require significantly
		more memory than Line mode.
	CONTROLLER FAULT - 50000003	A task controlling the scanner received and	Power off the System. .
	CONTROLLER FAULT - 50000004	unrecognized request from the task	Check that all cables are connected correctly.
	CONTROLLER FAULT - 50000004	controlling the scanner control panel.	Check that all cables are connected correctly.
	CONTROLLER FAULT - 50000005	controlling the scanner control panel.	Power on the System.
	CONTROLLER FAULT - 50000005		Power on the System.
			See the "Powering off the System" and "Powering on
			the System" sections for more information.
		A software problem was encountered in	Power off and power on the System. See the
	CONTROLLER FAULT - 50000007	controlling the Scanner.	"Powering off the System" and "Powering on the
	CONTROLLER FAULT - 50000007		System" sections for more information.
			System" sections for more information.
	CONTROLLER FAULT - 50000008 - DOCUMENT	A document jam has occurred in the Scanner.	Remove the jammed document. Scan the document
	JAM		again.

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Contents XES Synergix 8825/8830/8850/8855 Digital Solution User Guide Page EMC Notices Australia/New ZealandEuropean Union CanadaJapan USATrademark Acknowledgments Safety Notes Calling for Service Safety notesTable of Contents Cleaning and maintenance Scanner Creating a Mirror Image Inverting AN ImageListing Stored Image Information by Directory Job AccountingProblem solving 119 Specifications 128 Getting to know the Synergix Digital Solution N5T/EV4N5T/CNG UP8Scanner standard components LEDRear View Front ViewScanner compact components Ieee 1394 Cable and Connector Power On/Off SwitchPower Cord and Connector Document Feed TrayScanner Control Panel Media Selection Image Quality Reduction/ Enlargement Options KeysMedia Selection Media SelectionCustom Output Format Enter Custom Media Size Width 11.0 36.0 11.0 LENGTH8.3 1200.0 8.5Preset Output Format Select 8.5 X 11 Ansi aImage Quality Background Suppression DarkEnter 25.0 400.0 100.0% Manual REDUCTION/ENLARGEMENTREDUCTION/ENLARGEMENT Preset REDUCTION/ENLARGEMENT Select 100.0%Ready to Copy Insert Document Graphical Display and Navigation KeysGraphical Display Ready to Scan Insert DocumentNavigation Keys Getting to know the Synergix Digital Solution Numeric Keypad and Special FEATURES/CONTROL Keys Numeric KeypadSpecial Features Keys Scan Control KeysPrinter and the Controller Initial power-on Powering On the Digital SolutionSwitching on the Scan System Getting to know the Synergix Digital Solution Getting to know the Synergix Digital Solution Scanner Warm-up 100.0Powering off the System Document quality Dynamic adjustment of copy qualityDynamic IQ Automatic edge detection and document centering What is a bad quality document? What is a good quality document?Determining document quality Preparing documents Scanning strategies Set Background Suppression to OffMixed/Custom Making copies Controlling the scanDocument Return AutowidthMaking a copy with the default settings Making a copy the same size as the original document Preset Output Format Select Fitting the image to a fixed copy sizeX 11 Ansi a Set the Reduction/Enlargement to AutoScanning when using a Folder Scanning when using a Folder Document title block orientationLong Documents Scanning oversized documentsWide Documents Special features keys Printer Interrupt key STORE/RECALL Last JOB JOB Templates Save Default Template Store/Recall keyLast Job Last JOB Recall Last JOB Delete Last JOBRecalling the Last JOB Delete Last JOB Are YOU SURE? noDeleting the Last JOB Job Templates JOB Templates Recall Template Save Template Delete TemplateJOB Parameters Recalled Press Enter to Continue Recall Template Templates in USE 1 2 Enter Template NumberRecalling JOB Templates Unused Templates 6 7 8 Saving JOB TemplatesTemplates in USE 1 2 3 4 Deleting JOB TemplatesSave Default Template Recall Factory DefaultsFinisher key FinisherFinisher Option Cannot be Changed During Sets Build OperationTAB Options TAB USE Program Setting Punch Options Punch USE Program SettingFinisher menu options Fold Program Program User Program NameMargin Options Margin USE Program Setting Crossfold Options Crossfold USE Program SettingTitle Block Location TB Location Bottom Right Output BIN Output BIN BypassSets Build key Preparing to build the setBuilding and printing the set Sets Build Collation ForwardReady to Build SET Insert Document MemoryBatch key Margins Transform keyTransform Menu Margins Justification Lead Left Right TrailLead Left Right TrailJustification Justification Left CenterTransform Transform Mirror OFF Invert OFFTransform Mirror Invert OFF Creating a Mirror ImageTransform Mirror OFF Invert on Inverting AN ImageSample Mode Press Start to Accept Press C/CA to Reject Sample keyScanning to the Network Scan mode Please Enter Directory Switching between Copy mode Scan modeImages TIFF/CCITTG4 1 BIT Understanding the Ready to Scan screenBIT Selections disabled in Scan mode Operating in Scan modeClearing the scanned images Clear Scanned ImageManaging the file system Main Menu Configuration menu Configuration Localization Control Panel Copy OptionsLocalization Localization Language English Display Units InchesDefault Mode Control PanelCopy Options Media sizesAnsi ISO a Arch ISO B JIS B Media SeresMedia Series Custom Media Formats Custom R/E Presets 100.0% 100.0%Imaging AUTO-ROTATE Line Mode Line Preservation ImagingScan Options Line Scan Options Photo Scan Options Color Main Menu Scan Options Color Timers TimersFeature 0 − 99 MIN Printer Interrupt 1 − 99 MIN File Deletion 1-24 HRPower Saver Power Saver Power Saver Delay 0 − 4 HRScanner Control System Information menu System Description System Description Scanner Controller Control PanelModel XES Synergix Firmware Controller Model RAM 64MB Control PanelRecent Fault List Recent Fault List 37449914 37449868Printer Model XES FirmwareCopier Configuration Queue to Printer YES Configuration PrintsCopier Configuration Queue to Printer YES Queued to Printer System Administration menu Entering the system administration password System Administration Enter PasswordJob accounting File SystemList by Directory Count Size %Images Listing Stored Image Information by DirectoryDelete Images Directory Directory imagesAre YOU SURE? YES Images Deleted Deleting Stored Images by DirectoryDelete Images Are YOU SURE? YES Images Deleted Delete ALL Images Are YOU SURE? noDeleting ALL Stored Images Change Password Change Password Enter OLD PasswordChange Password Enter NEW Password Change Password RE-ENTER NEW PasswordSecurity Settings Image Recall Enabled Security SettingsAccess the System Administration menu Diagnostics menu Scanner F Usage Meters Media Linear Media AreaClear Scanner Usage Scanner F Are YOU SURE?Scanner Diagnostics Scanner Diagnostics Image Path Scan BAR Full SystemBoard ID Status BAR1 BAR2BAR3 ALLC D E F Full System TestFull System Test Reset NVR Defaults Destroys NVR Contents Execute no Write NVR Size Address DataABCD4321 Execute USE . KEY for HEX DigitsScanner Reliability Meter Linear Scan FT 5678Color FT Scanner Reliability MeterScanner Faults Ordered Last Cleared Scanner Faults Ordered2001 01-02 2476 01-03 2402Scanner Faults Counts Last Cleared Scanner Faults CountClear Scanner Fault LOG Destroys ALL LOG Messages Execute no Clear Scanner Fault LOGComponent Tests Motor Speed Lead EDGE/TRAIL Edge Sensors Component TestsMotor Speed Lead EDGE/TRAIL Edge Adjustment Press Start to BeginLead EDGE/TRAIL Edge Sensors Page Document Motor Communications Press Start to Begin Motor CommunicationsDocument Motor Motor OFF Speed Direction Forward Document MotorLamp Lamp on Sensor LampCalibration Motor Motor OFF Function GO to Home Calibration MotorRead NVR Read NVRPassword Password Enter PasswordJob Accounting OverviewJob Accounting Mode menu Submitting jobsFrom the Scanner Control Panel Please Enter UserError Invalid User or Account Please Enter AccountOver the network Terminating use under an accountDaily activities Cleaning and maintenance ScannerMonthly activities Cleaning the Platen Glass and Document Drive Rolls Cleaning the Calibration StripProblem solving Problem solving Controller ConfigurationProblem solving Page Problem solving Problem solving Error messages Error messages Probable cause Corrective action Controller FaultController Fault 50000008 Document Accounting Disk FullController Fault 50000011 Scanned Scanner Fault 5000000B CheckVerify Scanner is Powered Controller Fault 50000012 MemorySpecifications Input DcoumentIPS AppendixDPI Appendices Printer paper sizes Paper size 8825/8830 8855 JIS B4 JIS B3JIS B2 JIS B1Ocrb Cals I CGM Vcgl HP-RTLJpeg UP8 Controller LED status indicators Appendix Control Panel Appendices Appendices Calibration Motor Page Page Page USA

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