Xerox 604P18037 manual Troubleshooting Tables, Symptom Recommendation

Page 106

Troubleshooting Tables

Troubleshooting Tables

If you are experiencing difficulties using the machine, check the suggestions in the following tables for advice. If this does not remedy the problem, refer to Fault Clearance Procedure on page 95.

Symptom	Recommendation


The machine will not power on.	• Check the power cord.
	• Check that the power switch is in the ON
	position.
	• Check that the RESET button on the back
	of the machine is not in the tripped
	(popped up) position. Push the button to
	reset.
	• Check that the AC outlet is supplying
	voltage. Connect another appliance to the
	outlet to verify the voltage supply.

The document will not feed through the	• Check that the document feeder is not
document feeder.	overloaded. The document feeder can
	hold a maximum of 50 sheets.
	• Check that the document is fully inserted
	into the document feeder.

The machine does not display the Tandem	• Check that no paper trays are open. If a
Tray Module (or one of the paper trays) as	tray is ajar, the machine cannot sense its
one the Paper Supply selections.	connection.
	• Open and close each paper tray and the
	Tandem Tray Module. If this does not
	rectify the problem, then power the
	machine off and then on.

The machine does not display the Finisher/	• Check that the cables from the finisher are
Stapler option.	securely connected to the machine.
	• Slide the Finisher into its correct position.
	• The machine configures itself when
	additional options are attached.

The machine does not accept documents into	• Check with the Key Operator about
memory.	available memory.
	• If the memory is almost full, print and
	delete unnecessary files.

The machine displays a memory full error	• Check with the Key Operator about
message.	available memory.
	• Divide the remaining pages of the job into
	several small jobs and run the job again.

Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128/133 Quick Reference Guide

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Contents Quick Reference Guide 604P18037Increase Your Productivity Quick Reference Guide 604P18037Products Subject To Ordinary Export Regulations Table of Contents Copy Multiple-Up PrintCleaning the Machine Index 111Before Using the Machine Xerox Welcome CenterLanguages Displayed on the Touch Screen Conventions Related Information SourcesOperator Accessible Areas Safety NotesElectrical Supply Cleaning Your Product MaintenanceDisconnect Device Do These Laser Safety InformationOperational Safety Information Do Not Do TheseOzone Safety Information Maintenance InformationFor Consumables Radio Frequency Emissions Product Safety CertificationRegulatory Information CE MarkFAX Send Header Requirements For FAX FunctionData Coupler Information Canada Regulatory Information for Rfid EuropeEnergy Star Environmental ComplianceCanada Environmental ChoiceMAbout License EuropeOriginal SSLeay Illegal Copies Illegal Copies Other Countries Product Recycling and Disposal USA/Canada European UnionPage Product Overview Machine ComponentsDuplex Module FinisherTrays 3 System Controls Button FunctionServices and Features MailNetwork Scanning Setup MenuFax/Internet Fax Scan to MailboxPowering On Power On/OffGround Fault Interrupter GFI Powering OffPower Saver Modes Low Power ModeChanging the Default Time Settings Sleep ModeChanging the Default Time Settings All Services ModesJob Status FeaturesJob Interrupt Machine StatusRecycled Paper Copy Copying ProcedureLoad the Documents Document Feeder Document GlassSelect the Features Start the Copy Job Enter the QuantityConfirm the Copy Job in the Job Status Basic Copying Stop the Copy JobReduce/Enlarge Reduce/Enlarge ScreenIndependent X-Y % Paper SupplyVariable % AutoBypass Paper Supply ScreenTray 5 Bypass Screen Paper Size1 Sided SidedPaper Type 2 H to HRotate Side Copy OutputSided Screen Top LeftTop Right Copy Output ScreenStaples Left Staple PositionOriginal Type Image Quality CopyOutput Destination Lighten/Darken SharpnessScan Options Copy Auto ExposureBound Originals Original Size Sided Book CopyStart Page & End Auto Size Detect Mixed Size OriginalsCustom Normal Border EraseMargin Shift Variable EraseMargin Shift Side 1 Screen Margin Shift Side 2 ScreenMirror Shift Image RotationIndependent Shift Always OnMirror Image/Negative Image Image Rotation Rotation Direction ScreenHead to Top Output Format CopyOriginal Orientation Head to LeftBooklet Creation Booklet Creation Gutter ScreenBooklet Creation Originals Screen Paper Tray SettingsBooklet Creation Covers Screen Printed CoversNo Covers CoversSided Front CoverBlank Separators + N Sets Transparency SeparatorsBlank Separators No Separators + N SetsPoster Multiple-UpImage Order Repeat Image Date AnnotationStamp NumberControl Number Set NumberingUser Account Number Date and Time Job AssemblyBuild Job Serial NumberChapter Division Change SettingsSample Set StopFax/Internet Fax Country Code for Fax OptionFax/Internet Fax Procedure Specify the Destination Start the Fax/Internet Fax Job Confirm the Fax/Internet Fax Job in the Job StatusStop the Fax/Internet Fax Job Page Scanning Procedure Scan/E-mailScan/E-mail Confirm the Scan Job in the Job Status Start the Scan JobSave the Scanned Data Stop the Scan Job Print Job Type Print Driver FeaturesSided Print Multiple Up Print ModeDraft Mode PosterPage Preparing Paper for Loading Paper and Other MediaLoading Paper Loading the Paper TraysPaper and Other Media Bypass Tray Tray Auto Tray Switching Tandem Tray Module TTMSupported Paper Sizes Storing and Handling PaperSupported Paper Sizes and Types Standard Sizes128.5 182.0 Non-standard Sizes Supported Paper Sizes and TypesPaper Type Weight g/m Tray 2 Duplex Finisher Supported Paper TypesCleaning the Machine MaintenanceOrdering Supplies Control Panel and Touch Screen Replacing the Drum CartridgeDocument Glass and Constant Velocity Transport Glass Document Feeder and Output TraysLoading Staples Replacing the Toner CartridgeCountry Part Number Comments Page Problem Solving Fault Clearance ProcedurePaper Jams Paper Jams Green Lever A1 Paper Jams in Cover aGreen Lever A2 Paper Jams in Cover B Paper Jams in Cover C Paper Jams in Cover EPaper Jams in the Tandem Tray Module Optional Paper Jams in Trays 1, 2, and 3, 4 OptionalTray Paper Jams in Tray 5 Bypass Paper Jams in the Duplex Module Cover D OptionalFinisher Top Cover Paper Jams in the Finisher OptionalFinisher Transport Cover F Document Jams Troubleshooting Tables Symptom RecommendationSymptom Recommendation Symptom Recommendation Refer to the Paper and Other Media Fault Codes Output QualitySerial number will be displayed Index NumericsIndex Rfid Time settings