Xerox 604P18037 manual Symptom Recommendation

9 Problem Solving

Symptom		Recommendation
The machine displays a tray fault.	•	Follow the steps below.
	1. Open the paper tray.
	2. Move the paper tray guides away from the
	paper.
	3. Move the paper tray guides against the
	paper so that they are just touching the
	paper.
	4. Power the machine off and then on.
Deformed transparencies	•	Check that [Transparency] is selected in
		[Paper Type]. The machine automatically
		adjusts for different types of media.
		Transparencies tolerate less heat than
		paper.
Blank output	•	Check that the document is loaded face up
		in the document feeder.
	• If the drum cartridge is new, the toner may
		not be dispensed. Repeat the job.
	• Check that the seal tape has been
		removed from the new drum cartridge.
	• Reinstall the drum cartridge and the toner
		cartridge.
	• Replace the drum cartridge.
	• Replace the toner cartridge if the screen
		message for replacement is displayed.
Streaks, solid or dotted lines, or spots	•	Clean the document glass, the CVT glass,
		the areas under the platen cover, the
		document feeder, and the paper guides.
	• If the machine has been idle for an
		extended period of time, or if the toner or
		drum cartridge is new, begin the job again.
		Run the job using the document glass.
		Reinstall the drum cartridge.
	• Check the quality of the document. Use
		[Border Erase] to remove lines and marks
		from the edges of the document.
	•	Load fresh paper.
	• Check the humidity of the machine
		location.
Output is too light or too dark.	•	Load fresh paper.
	• Check the quality of the document.
	• Select [Lighten/Darken] on the touch
		screen.
	• Run off more prints until the copy quality
		improves.
	• Replace the drum cartridge.

106 Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128/133 Quick Reference Guide