Xerox 604P18037 manual Problem Solving, Fault Clearance Procedure

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9 Problem Solving

The machine has built-in information to identify and manage error messages and problems. It also contains troubleshooting steps to help resolve problems.

Refer to the information contained in this chapter to resolve any troubleshooting issues.

Fault Clearance Procedure

If a fault or problem occurs, there are several ways in which you can identify the type of fault. Once a fault or problem is identified, establish the probable cause, and then apply the appropriate solution.

•If a fault occurs, first refer to the screen messages and animated graphics and clear the fault in the order specified.

•If the problem is not solved by following the screen messages and graphics, refer to Troubleshooting Tables on page 105 and apply the appropriate solution as described.

•Also refer to the fault codes displayed on the touch screen in the Machine Status mode. Refer to Fault Codes on page 109 for an explanation of some of the fault codes and corresponding corrective actions.

•Alternatively, contact the Key Operator for assistance.

•In some cases, it may be necessary to switch the machine off and then on. Refer to Power On/Off in the Product Overview chapter on page 30.

NOTE: Failure to leave at least 20 seconds between a power off and a power on can result in damage to the additional hard disk of the machine.

•If the problem persists, or a message indicates that you should call for service, refer to Xerox Welcome Center on page 109.

NOTE: If fax jobs are queued in the machine not equipped with the hard disk and a loss of power occurs, the machine will print a Power Off Report when the machine is switched on. This will show a list of the fax jobs lost.

Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128/133 Quick Reference Guide

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Contents Quick Reference Guide 604P18037Increase Your Productivity Quick Reference Guide 604P18037Products Subject To Ordinary Export Regulations Table of Contents Copy Multiple-Up PrintCleaning the Machine Index 111Before Using the Machine Xerox Welcome CenterLanguages Displayed on the Touch Screen Conventions Related Information SourcesSafety Notes Operator Accessible AreasElectrical Supply Maintenance Cleaning Your ProductDisconnect Device Laser Safety Information Operational Safety InformationDo These Do Not Do TheseMaintenance Information Ozone Safety InformationFor Consumables Product Safety Certification Regulatory InformationRadio Frequency Emissions CE MarkFor FAX Function FAX Send Header RequirementsData Coupler Information Canada Regulatory Information for Rfid EuropeEnvironmental Compliance CanadaEnergy Star Environmental ChoiceMAbout License EuropeOriginal SSLeay Illegal Copies Illegal Copies Other Countries Product Recycling and Disposal USA/Canada European UnionPage Product Overview Machine ComponentsFinisher Duplex ModuleTrays 3 System Controls Button FunctionServices and Features MailSetup Menu Fax/Internet FaxNetwork Scanning Scan to MailboxPower On/Off Ground Fault Interrupter GFIPowering On Powering OffPower Saver Modes Low Power ModeChanging the Default Time Settings Sleep ModeChanging the Default Time Settings All Services ModesFeatures Job InterruptJob Status Machine StatusRecycled Paper Copying Procedure CopyLoad the Documents Document Feeder Document GlassSelect the Features Enter the Quantity Start the Copy JobConfirm the Copy Job in the Job Status Basic Copying Stop the Copy JobReduce/Enlarge Reduce/Enlarge ScreenPaper Supply Variable %Independent X-Y % AutoPaper Supply Screen Tray 5 Bypass ScreenBypass Paper SizeSided Paper Type1 Sided 2 H to HCopy Output Sided ScreenRotate Side Top LeftCopy Output Screen Staples LeftTop Right Staple PositionImage Quality Copy Original TypeOutput Destination Lighten/Darken SharpnessScan Options Copy Auto ExposureBound Originals Sided Book Copy Original SizeStart Page & End Mixed Size Originals Auto Size DetectCustom Border Erase Margin ShiftNormal Variable EraseMargin Shift Side 1 Screen Margin Shift Side 2 ScreenImage Rotation Independent ShiftMirror Shift Always OnMirror Image/Negative Image Image Rotation Rotation Direction ScreenOutput Format Copy Original OrientationHead to Top Head to LeftBooklet Creation Booklet Creation Gutter ScreenPaper Tray Settings Booklet Creation Covers ScreenBooklet Creation Originals Screen Printed CoversCovers SidedNo Covers Front CoverTransparency Separators Blank SeparatorsBlank Separators + N Sets No Separators + N SetsMultiple-Up PosterImage Order Repeat Image Annotation StampDate NumberSet Numbering Control NumberUser Account Number Job Assembly Build JobDate and Time Serial NumberChange Settings Sample SetChapter Division StopFax/Internet Fax Country Code for Fax OptionFax/Internet Fax Procedure Specify the Destination Start the Fax/Internet Fax Job Confirm the Fax/Internet Fax Job in the Job StatusStop the Fax/Internet Fax Job Page Scanning Procedure Scan/E-mailScan/E-mail Start the Scan Job Confirm the Scan Job in the Job StatusSave the Scanned Data Stop the Scan Job Print Print Driver Features Job TypeSided Print Print Mode Draft ModeMultiple Up PosterPage Paper and Other Media Loading PaperPreparing Paper for Loading Loading the Paper TraysPaper and Other Media Bypass Tray Tray Auto Tray Switching Tandem Tray Module TTMStoring and Handling Paper Supported Paper Sizes and TypesSupported Paper Sizes Standard Sizes128.5 182.0 Non-standard Sizes Supported Paper Sizes and TypesPaper Type Weight g/m Tray 2 Duplex Finisher Supported Paper TypesMaintenance Cleaning the MachineOrdering Supplies Replacing the Drum Cartridge Document Glass and Constant Velocity Transport GlassControl Panel and Touch Screen Document Feeder and Output TraysReplacing the Toner Cartridge Loading StaplesCountry Part Number Comments Page Problem Solving Fault Clearance ProcedurePaper Jams Paper Jams Paper Jams in Cover a Green Lever A1Green Lever A2 Paper Jams in Cover B Paper Jams in Cover C Paper Jams in Cover EPaper Jams in Trays 1, 2, and 3, 4 Optional Paper Jams in the Tandem Tray Module OptionalTray Paper Jams in Tray 5 Bypass Paper Jams in the Duplex Module Cover D OptionalPaper Jams in the Finisher Optional Finisher Top CoverFinisher Transport Cover F Document Jams Troubleshooting Tables Symptom RecommendationSymptom Recommendation Symptom Recommendation Refer to the Paper and Other Media Fault Codes Output QualitySerial number will be displayed Index NumericsIndex Rfid Time settings