Xerox 604P18037 manual Paper Jams

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9 Problem Solving

Paper Jams

When paper jams inside the machine, the machine stops the operation and beeps, and a message is displayed on the touch screen. Follow the instructions displayed and remove the jammed paper.

Gently remove the paper taking care not to tear it. If paper is torn while it is being removed from the machine, remove all the torn pieces making sure that none remain inside. If a paper jam message is displayed again, paper is probably jammed at another location. Clear this by following the message on the display.

When you have finished clearing a paper jam, printing automatically resumes from the point before the paper jam occurred.

NOTE: When removing jammed paper, make sure that no bits of paper are left in the machine, since they could cause more jams or even fire. If a piece of paper is stuck in a hidden area or wrapped around the fuser unit or rollers, do not remove it forcefully; you could get injured or burned. Switch off the machine immediately, and contact the Xerox Welcome Center.

This section describes how to clear paper jams in the following locations.

Document Feeder

Cover

Cover E

Cover A

Duplex Module

Cover D

Tray 5 (Bypass)

Document Feeder

Tray

Center Output Tray

Front Cover

Tray 1

Tray 2

Cover B

Tray 3, 4 - Two

Cover CTray Module

(Optional)

96	Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128/133 Quick Reference Guide

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Contents 604P18037 Quick Reference GuideQuick Reference Guide 604P18037 Increase Your ProductivityProducts Subject To Ordinary Export Regulations Table of Contents Copy Print Multiple-UpIndex 111 Cleaning the MachineXerox Welcome Center Before Using the MachineConventions Related Information Sources Languages Displayed on the Touch ScreenOperator Accessible Areas Safety NotesElectrical Supply Cleaning Your Product MaintenanceDisconnect Device Operational Safety Information Laser Safety InformationDo These Do Not Do TheseOzone Safety Information Maintenance InformationFor Consumables Regulatory Information Product Safety CertificationRadio Frequency Emissions CE MarkFAX Send Header Requirements For FAX FunctionData Coupler Information Canada Europe Regulatory Information for RfidCanada Environmental ComplianceEnergy Star Environmental ChoiceMEurope About LicenseOriginal SSLeay Illegal Copies Illegal Copies Other Countries USA/Canada European Union Product Recycling and DisposalPage Machine Components Product OverviewDuplex Module FinisherTrays 3 Button Function System ControlsMail Services and FeaturesFax/Internet Fax Setup MenuNetwork Scanning Scan to MailboxGround Fault Interrupter GFI Power On/OffPowering On Powering OffLow Power Mode Power Saver ModesSleep Mode Changing the Default Time SettingsChanging the Default Time Settings Modes All ServicesJob Interrupt FeaturesJob Status Machine StatusRecycled Paper Copy Copying ProcedureLoad the Documents Document Glass Document FeederSelect the Features Start the Copy Job Enter the QuantityConfirm the Copy Job in the Job Status Stop the Copy Job Basic CopyingReduce/Enlarge Screen Reduce/EnlargeVariable % Paper SupplyIndependent X-Y % AutoTray 5 Bypass Screen Paper Supply ScreenBypass Paper SizePaper Type Sided1 Sided 2 H to HSided Screen Copy OutputRotate Side Top LeftStaples Left Copy Output ScreenTop Right Staple PositionOriginal Type Image Quality CopyOutput Destination Sharpness Lighten/DarkenAuto Exposure Scan Options CopyBound Originals Original Size Sided Book CopyStart Page & End Auto Size Detect Mixed Size OriginalsCustom Margin Shift Border EraseNormal Variable EraseMargin Shift Side 2 Screen Margin Shift Side 1 ScreenIndependent Shift Image RotationMirror Shift Always OnImage Rotation Rotation Direction Screen Mirror Image/Negative ImageOriginal Orientation Output Format CopyHead to Top Head to LeftBooklet Creation Gutter Screen Booklet CreationBooklet Creation Covers Screen Paper Tray SettingsBooklet Creation Originals Screen Printed CoversSided CoversNo Covers Front CoverBlank Separators Transparency SeparatorsBlank Separators + N Sets No Separators + N SetsPoster Multiple-UpImage Order Repeat Image Stamp AnnotationDate NumberControl Number Set NumberingUser Account Number Build Job Job AssemblyDate and Time Serial NumberSample Set Change SettingsChapter Division StopCountry Code for Fax Option Fax/Internet FaxFax/Internet Fax Procedure Specify the Destination Confirm the Fax/Internet Fax Job in the Job Status Start the Fax/Internet Fax JobStop the Fax/Internet Fax Job Page Scan/E-mail Scanning ProcedureScan/E-mail Confirm the Scan Job in the Job Status Start the Scan JobSave the Scanned Data Stop the Scan Job Print Job Type Print Driver FeaturesSided Print Draft Mode Print ModeMultiple Up PosterPage Loading Paper Paper and Other MediaPreparing Paper for Loading Loading the Paper TraysPaper and Other Media Bypass Tray Tray Tandem Tray Module TTM Auto Tray SwitchingSupported Paper Sizes and Types Storing and Handling PaperSupported Paper Sizes Standard Sizes128.5 182.0 Supported Paper Sizes and Types Non-standard SizesSupported Paper Types Paper Type Weight g/m Tray 2 Duplex FinisherCleaning the Machine MaintenanceOrdering Supplies Document Glass and Constant Velocity Transport Glass Replacing the Drum CartridgeControl Panel and Touch Screen Document Feeder and Output TraysLoading Staples Replacing the Toner CartridgeCountry Part Number Comments Page Fault Clearance Procedure Problem SolvingPaper Jams Paper Jams Green Lever A1 Paper Jams in Cover aGreen Lever A2 Paper Jams in Cover B Paper Jams in Cover E Paper Jams in Cover CPaper Jams in the Tandem Tray Module Optional Paper Jams in Trays 1, 2, and 3, 4 OptionalTray Paper Jams in the Duplex Module Cover D Optional Paper Jams in Tray 5 BypassFinisher Top Cover Paper Jams in the Finisher OptionalFinisher Transport Cover F Document Jams Symptom Recommendation Troubleshooting TablesSymptom Recommendation Symptom Recommendation Refer to the Paper and Other Media Output Quality Fault CodesSerial number will be displayed Numerics IndexIndex Rfid Time settings