IBM 16/4 Token-Ring manual Problem solving, Starting the troubleshooting process, Symptom Solution

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Chapter 4. Problem solving

This chapter contains procedures that help you troubleshoot problems and optimize the performance of your adapter.

Starting the troubleshooting process

If you cannot successfully install the adapter or the adapter does not operate properly, perform the following steps:

vIf yours is the first station on the ring, make sure that AutoSense is disabled.

vRefer to the following table. Locate the symptom that best describes the problem.

Symptom	Solution

Problem with adapter operation

Problem indicated by the adapter LEDs

Problem with loading the drivers

Unable to communicate with the network

See “Using Troubleshooting Utility” and

“Running adapter diagnostics” on page 42. See “Understanding the adapter LEDs and labels” on page 43.

See “Solving problems with driver installation” on page 45.

See “Solving an adapter communication problem” on page 46.

This chapter includes the following topics:

Section	Page

Using Troubleshooting Utility	37

Running adapter diagnostics	42

Understanding the adapter LEDs and labels	43

Solving problems with driver installation	45

Solving an adapter communication problem	46

Using PCISETUP	46

Contacting IBM product support	47

Downloading code from the Web	47

Tech tips and frequently asked questions	47

Other performance enhancements	47

Using Troubleshooting Utility

Troubleshooting Utility is an application that you can use to collect information about your system to help diagnose problems with your token-ring PCI adapter. It is available for Windows 95 OSR2, Windows 98, Windows NT 4.0, and Windows 2000.

Troubleshooting Utility helps you identify and solve network problems that involve the adapter. It analyzes your system and all token-ring PCI adapters in your system. Using the available information, it offers suggestions for solving your networking problems. Troubleshooting Utility also generates an adapter information report that

© Copyright IBM Corp. 2000

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Contents User’s Guide First Edition April Contents Appendix A. CD-ROM content and software packages If YOU Download or USE this Program YOU Agree to These Terms Vi IBM 16/4 Token-Ring PCI Management Adapter About this manual Who should read this manualHow this manual is organized Related publications Adapter installation checklist Automatic Configuration and Power Interface Acpi Package contentsEnvironment limitations on number of adapters Wake on LANPage IBM 16/4 Token-Ring PCI Management Adapter Installing the adapter hardware Installing the adapterSelecting adapter cables STP and UTP cables Software installation Operating System Directory Environment DOS with Windows Version Novell NetWare 3.12 ServerSTARTUP.NCF Server driver installation in new NetWare 3.12 ServerServer driver installation in existing NetWare 3.12 Server Select Edit STARTUP.NCF File and press Enter Novell NetWare 4.11 ServerServer driver installation in new NetWare 4.11 Server Server driver installation in existing NetWare 4.11 Server Software installation Novell NetWare 5.0 Server Select Driver Options → Configure network drivers Server driver installation in existing NetWare 5.0 ServerSelect Save parameters and load driver Novell Client DOS/WindowsOS/2 Ndis 2 device driver using Mpts OS/2 Novell NetWare Requester OS/2 Ndis 2 device driver using other installation programsDOS Ndis DOS Novell NetWare Requester 16-bit Windows NT Version Select Start → Settings → Control Panel Windows IBM 16/4 Token-Ring PCI Management Adapter Select Finish to continue the installation Select Device Manager Installing the driver when Windows 98 is already installed Windows This wizard searches for updated drivers for Adapter name Novell IntranetWare Client for Windows NT Updating the driver when Windows 2000 is already installedWindows for Workgroups with Ndis Novell Client for WindowsRunning Managed Driver Upgrade locally Option Explanation Running Managed Driver Upgrade remotelyIBM 16/4 Token-Ring PCI Management Adapter Starting the troubleshooting process Problem solvingUsing Troubleshooting Utility Symptom SolutionInstalling Troubleshooting Utility Starting Troubleshooting UtilityWindow / Tab Task Viewing adapter analysis information Status NDISHARDWARESTATUS-type Explanation Value Status NDIS8025RINGSTATE value ExplanationStatus Viewing the event log Running 4/16 Mbps diagnostics Running adapter diagnosticsUnderstanding the adapter LEDs and labels Amber Green Explanation Understanding the adapter LEDsUnderstanding the adapter labels Solving problems with driver installationAmber Green Explanation Action Environment Message Type and ActionSolving an adapter communication problem Using PcisetupDOS, Novell, Windows, or Windows 95 adapter driver not OS/2 Tech tips and frequently asked questionsWindows NT Contacting IBM product supportIBM 16/4 Token-Ring PCI Management Adapter Operating System Directory Appendix A. CD-ROM content and software packagesDiskette images Software packagesPackage Description Executable Image Description ExecutableProduct documentation IBM 16/4 Token-Ring PCI Management Adapter PROTOCOL.INI files, see on page 58 and on Appendix B. Ndis 2 device driver parametersValid values 14 to 18,000 Parameter ExplanationValid values 1 to Valid values 256 to 18Valid values 0 to TxPriMaxAuto DisablePeer Xxx.xxx.xxx.xxxPriorityValue Valid values PortNumberSection a Protocol Driver IBM TCP/IP V1.2 for DOS TCPIPnif LA10001 IBM PCI Token-Ring Adapter, Version Appendix C. Ndis 2 device driver messagesIBM 16/4 Token-Ring PCI Management Adapter Appendix C. Ndis 2 device driver messages User Action None User Action None LA10033 Adapter analysis code isLA10045 Could not find the PROTOCOL.INI file image LA10044 The Ndis 2.0 Protocol Manager could not be openedIBM 16/4 Token-Ring PCI Management Adapter Load Ibmtrpo line in the AUTOEXEC.NCF file Appendix D. Novell NetWare Server driver parametersAdapter Features document Token-Ring Adapter Features document Valid values 2 to RTTS=Parameter Explanation IBM 16/4 Token-Ring PCI Management Adapter User Action None IBMTRPO-xx-203 Adapter is using an LAA Appendix E. Novell NetWare Server messagesIBMTRPO-xx-202 Adapter UAA BIA is IBM 16/4 Token-Ring PCI Management Adapter Appendix E. Novell NetWare Server messages User Action None IBMTRPO-xx-233 Adapter analysis code is IBMRNIC.NLM IBM 16/4 Token-Ring PCI Management Adapter Appendix F. Novell NetWare DOS ODI driver parameters Following parameters can be configured in the NET.CFG fileM16 Valid values 9 toValid values NO, YES Appendix G. Notices Trademarks Safety Information IBM 16/4 Token-Ring PCI Management Adapter Appendix G. Notices IBM 16/4 Token-Ring PCI Management Adapter Electronic Emission Notices Federal Communications Commission FCC Statement Avis de conformité aux normes d’Industrie CanadaEuropean Norm EN Statement Other Electronic Emission Notices for UTP Media Hinweis zur Elektromagnetischen Verträeglichkeit EmvgIndustry Canada Class a Emission Compliance Statement Appendix G. Notices IBM License Agreement for Productivity Aids IBM Power Cord Part Used in These Countries NumberIf YOU Download or USE this Program YOU Agree to These Terms Protection and Security NetWare Network Computing Products from IBMLabel on documentation must also include the words IBM Warranty Warranty Period* LifetimeWarranty Service Production StatusLimitation of Liability Extent of WarrantyIBM 16/4 Token-Ring PCI Management Adapter Glossary Full-duplex. Synonym for duplex CRC. See cyclic redundancy check CRCLAN. See local area network LAN Open Systems Interconnection OSI reference Open Systems Interconnection OSI architectureSegment. See cable segment, LAN segment, ring segment IBM 16/4 Token-Ring PCI Management Adapter DOS IndexMpts TXPRIMAX= Txprithresh