Viewing the event log

The event log displays all messages relating to the token-ring PCI adapters that have been generated since the last reboot of the machine. On NT systems, these messages are parsed from the Event Viewer, which is an NT Common Administrative Tool. On Windows 9x systems, these messages are parsed from the NDISLOG.txt file. This screen or tab is displayed only when there are messages to present. If no token-ring PCI events have been generated since the system was last rebooted, the screen or tab is not displayed.

Building a Diagnostic diskette

To build a Diagnostic diskette, perform the following steps:

1.Insert a blank, high-density diskette into your diskette drive (usually drive A).

2.Click the Build button to build the Diagnostic diskette.

When the build is finished, you can run the diagnostics immediately if you want.

3.To run the diagnostics, leave the diskette in the diskette drive and click the Reboot button.

When you click the Reboot button, your computer automatically reboots before running the diagnostics. For detailed information about running the diagnostics, see “Running adapter diagnostics” on page 42.

When you finish running diagnostics, the system prompts you to remove the diskette and reboot the system. After the system reboots, Troubleshooting Utility resumes execution.

Entering contact information

The information you enter on this tab is printed on the adapter information report. For information on creating this report, see “Generating an adapter information report”.

To enter support information, complete the following steps:

1.Type your name, e-mail address, and telephone number in the fields provided.

2.If you have already reported your problem and received a customer report ID, type the customer report ID. If you do not have a customer report ID, leave this field blank.

3.Type a brief description of the problem.

4.Click Yes or No to indicate whether or not this is a new install.

5.Click Yes or No to indicate whether or not you have run the Diagnostic diskette.

For information on building a Diagnostic diskette, see “Building a Diagnostic diskette”.

Generating an adapter information report

The adapter information report contains information about the devices installed in your computer, including the adapters. The information collected in this report might be useful in determining the cause of a networking problem. Included is the following information:

vOperating system information

vInformation about your computer such as model and BIOS level

vList of PCI device drivers installed in your system

vDetailed information about each PCI device such as PCI bus configuration

The information is copied to a file called ADPTINFO.PCI. This file is saved on the root directory of drive C. However, on Windows NT systems that have NTFS on drive C, the ADPTINFO.PCI file is saved to a FAT formatted diskette in drive A.

Chapter 4. Problem solving 41