Cisco Systems 100/200/300/400 specifications Troubleshooting Sata Drives

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Chapter 5 Hardware Troubleshooting

Troubleshooting SATA Drives

Troubleshooting SATA Drives

The CDE200 and CDE400 contain SATA drives. When working properly, the CDS detects the SATA drives and reports the number of drives in the system.

In the CDE200, there are twelve 500-GB SATA drives. In the CDE400, there are three SATA controller cards. Each controller card controls a total of 8 SATA drives for a total of 24 SATA drives. The SATA controller cards are located in slots 1, 5, and 6 counting from the right as you are facing the rear of the chassis (see Figure 3-7 on page 3-10).

If the system reports that there is a problem with the SATA drives (such as the drives not being recognized or are being reported as bad), perform the following steps:

Step 1 Reboot the system.

Step 2 Reseat the drive in question (see the “Installing or Removing Disk Drives” section on page 3-9).

Step 3 If the problem persists, replace the drive with a known good drive. If the problem still persists, contact Cisco Technical Support at the following URL:

www.cisco.com/techsupport

Cisco Content Delivery Engine 100/200/300/400 Hardware Installation Guide

5-2	OL-13478-03

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Contents March Americas HeadquartersCisco Systems, Inc. All rights reserved N T E N T S Connecting Network Cables Ethernet Connector Pin Assignments B-2 OL-13478-03 Document Revision History Document OrganizationDate Change Summary Objectives AudienceRelated Documentation Chapter DescriptionConventions Safety Information Referral Warning Cisco Internet Streamer CDS 2.x Product DocumentationWarnung Wichtige Sicherheitshinweise Avvertenza Importanti Istruzioni Sulla SicurezzaTA Vare PÅ Disse Instruksjonene Aviso Instruções Importantes DE SegurançaXii GEM Disse Anvisninger Xiv Obtaining Documentation and Submitting a Service Request Xvi Overview of the Content Delivery Engines Cisco Internet Streamer CDS OverviewCisco TV CDS Overview OnDemand ApplicationVideo Accelerator Software Hardware Features CDE200 Front ViewEth5 eth3 Rack Unit Ethernet Processor Memory DrivesInterface Control Buttons Processor Memory Drives GE Ports Interface10 CDE200 Front Panel Control Buttons LED Indicators 12 CDE400 Back Panel Control ButtonsLED Color State Description15 CDE300 Front Panel LEDs Input/Output Ports and Connectors 17 CDE100 Connector LocationsCDE200 Connector Locations CDE400 Connector Locations OL-13478-03 Site Requirements Preventing Electrostatic Discharge DamageEnvironmental, Physical, and Power Specifications Safety Warnings OL-13478-03 Page Safety Guidelines AC Power Option WarningsDC Power Option Warnings General PrecautionsProtecting Against Electrostatic Discharge Safety Information If AC Power Supplies Are InstalledEmissions Disclaimer Intended UsesIf DC Power Supplies Are Installed Amps StatementTemperature and Ventilation Installing the Content Delivery Engines Server TypesTools and Parts Required Unpacking the BoxVerifying Contents Installing the CDEsInspecting for Damage Preparing the CDEs for Rack Installation Installing CDEs in the Rack Making Physical ConnectionsConnecting Power Cords CDE300 SX Version Connector Locations Connecting Network Cables Installing or Removing Disk Drives Interface Switch Port MbpsCDE400 Disk Drive Locations Statement 11 Disk Drive Tray Installation and Removal Before You Begin Running the Bios Setup Utility Installation and Configuration OrderEthernet Management Gigabit Ethernet Ports Management Ports Ethernet StreamRunning the Bios Setup Utility for the CDE100 Boot Settings Menu Boot Device Priority Screen Advanced Settings Menu Set the Serial Port2 Address option to Disabled 10 Exit Options Screen Running the Bios Setup Utility for the CDE200 Set the QuickBoot Mode option to Enabled 14 Hard Disk Drives Screen Set the Com Port Address option to On-board COM a Installing the Software Model CDE200Initially Configuring a CDE Assigning the Primary InterfaceRunning the Setup Utility Verifying the Cdsm18 Cdsm Login Documentation section on OL-13478-03 Hardware Troubleshooting Troubleshooting Ethernet AdaptersTroubleshooting Sata Drives Technical Specifications SpecificationsCDE100 CDE200CDE300 CDE400Management Data RateInput Cables Serial Console Interface Connector Pin Assignments Description PinEthernet Connector Pin Assignments Serial Port ConnectorEthernet Port Connector Pin T568B 100BASE-T SignalRJ-45 Pin End Wire Color Diagram End Cable Pin Assignments ComputerWhite/Orange White/Green Blue White/Blue White/Brown OL-13478-03 Weight Fan AssemblyManagement Interface ProcessorContent Storage Capacity Ingest InterfaceStream Interfaces TransportCached Content Capacity CDE200 IBMEthernet Interfaces Scsi Controllers Connector Pin Assignments Figure C-1shows the location of all connectors for a CDE100Figure C-3 CDE200 IBM Connector Locations Eth1 Eth0 Eth3 eth5 Eth6 Eth5 Eth8 Eth2 Eth4 Eth7 Eth1 Eth3 Connecting DC Power DC Power OverviewConnecting DC Power to a CDE200 Figure D-2 CDE200 Rear PanelStar washer PM ground ring lug Nut Disconnecting Power and Replacing a PM on a CDE200 Connecting DC Power to a CDE200 section on page D-2Connecting DC Power to a CDE300 Figure D-5 CDE300 Rear PanelFigure D-6 CDE300 Building/PM Ground Stud Order Connecting DC Power to a CDE400 Disconnecting Power and Replacing a PM on a CDE30048 VDC Figure D-8 CDE400 PM Ground Stud Order Disconnecting Power and Replacing a PM on a CDE400 DC Power Cable Connector and Pinouts OL-13478-03 Numerics IN-2 IN-3 IN-4 IN-5 IN-6